PROFESSIONAL HOT TUB AND SPA SERVICE REPAIR FOR TULSA OKLAHOMA AND THE SURROUNDING AREA (918) 455-1350 We are your dependable and honest hot tub and spa service repair company with over 30 years experience. Call us anytime for excellent service; we are always here to serve you -- (918)455-1350.
Business highlights
41 years of trusted experience
Services we offer
HOT TUB AND SPA SERVICE REPAIR COMPANY. We are your dependable and honest Hot Tub and Spa Service and Repair. (918)455-1350 We are always here for you - Call us today.
Bill was here at the time he said he would be. He promptly diagnosed that the heater was defective. He had the correct replacement in his van, so there was no wait time to get the part. He replaced the Heater Assembly and gaskets, emptied the tub, refilled it and ran it to make sure that everything was functioning as it should. He was professional, personable and reasonable in charges. If my Hot Tub gives me problems in the future, there will be no hesitation as to who to call.
Description of Work: The GFCI was tripping repeatedly, thus preventing the Hot Tub from running.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$339
Robert M.
06/2016
5.0
pool cleaners
+ -1 more
All went as expected
Description of Work: We had a lightning strike, he did an evaluation. We received an estimate of repairs and he completed the job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Jennifer H.
04/2015
1.0
pool cleaners
+ -1 more
My hot tub is on a raised deck and we needed the water heater to be serviced. After five minutes of looking at my hot tub he told me-and this is a direct quote, "I'm too old and fat to squeeze under there. Plus I have a fear of tight spaces and creepy-crawlies." He then bent down, picked up his tool kit and walked away. He yelled "Good luck kid" over his shoulder and disappeared. I'm almost 40 years old. Do not go anywhere near this gentleman.
Description of Work: Insulted himself and me, wasted my time.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from BILL'S SPA SERVICE
We apologize that we could not repair this customer’s spa that is set flush into a deck with very limited access – and I am sorry that I was not able to physically access the spa equipment. We did, of course, not charge the customer for our time, and we would never charge a customer if we could not help them. I am sorry that she felt the need to rate us for a job that was not performed due to the customer’s lack of access to the spa equipment.
Wilce W.
12/2014
5.0
pool cleaners
+ -1 more
Service was great!
Description of Work: Fixed leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
David R.
10/2014
5.0
pool cleaners
+ -1 more
Bill showed up on time and had to come back later due to rains in the area. He was very professional and I plan to use his service again if need arises.
Description of Work: Replaced a leaky pipe and replaced a worn out pump. Spa now works like new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$844
David L.
08/2014
5.0
pool cleaners
+ -1 more
problems with the controls. We purchased the spa for the seating configuration, but the control system was always a pain, with more bells and whistles than you could ever use. Bill Moore responded promptly and diagnosed the primary problem was the main circuit board burned out. The heater was also undersized for the spa and what other components needed replacement was unknown until a new circuit board {about $500 to 600, I searched on line) was installed. After discussion with Bill, we chose to replace the entire control system with a more reliable and appropriately sized system at a fixed price rather than waste time and money chasing unknown problems in a poor quality system. Bill received and installed the new system two days later and the operation has been more than satisfactory since. Service was prompt and courteous, the repair and price were as agreed. I will use his service as needed in the future. .
Description of Work: Our spa thermostat failed, the temperature became uncontrollable. After the spa was drained and cleaned there were additional
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Christopher W.
08/2014
1.0
pool cleaners
+ -1 more
First used Bill a couple years back. He diagnosed my control board wasn't activating my hot tub heater, bypassed it at the solenoid. Hot tub ran another 3 years. Recently broke again. I bought the control board and replaced as well as the solenoid. Still no heat. I've done what I know to do, so I called him to come out again. He'd barely heard what was wrong - as soon as I told him I'd replaced the parts he told me that he makes his living from the markup of parts and he couldn't make any money off me, plus he was so busy he couldn't see too far into the future. Those are exact quotes. What he doesn't know, is that I'd reached what I can do on my own. I had called fully prepared for him to diagnose and install the pressure switch, the heating element, whatever is called for. People call when they need help - and I'm sorry - but even IF they only use you to diagnose and then purchase parts - you got money for the service call and that's more than you get refusing to help someone. I felt it was a horrible attitude.
Description of Work: Provided bad customer service by refusing service call because "he couldn't make any money" helping me.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Belinda C.
10/2013
5.0
pool cleaners
+ -1 more
We were very pleased. He came out that day or the next day. He was right on time and did his job and left.
Description of Work: He replaced the pump and repaired our hot tub
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Roy K.
11/2012
5.0
pool cleaners
+ -1 more
My spa was leaking and I called to have it repaired. Bill Moore was the person sent out on the service call. Mr Moore contacted me once he looked at the spa and gave a quote for parts and labor. Once he began the repair, he found other issues and promptly contacted me and explained what additional work needed to be done. He obtained my approval before performing any additional work. He was able to complete the repair quickly and had my spa functional the same day. He also left the replaced parts and explained why they needed to be replaced. I was very impressed with the quick response time and fact that the repair was completed in approx 3 hours. I would use this company again.
Description of Work: The pump on my spa was leaking.
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Service Categories
Pool and Spa Service
FAQ
BILL'S SPA SERVICE is currently rated 4.4 overall out of 5.
BILL'S SPA SERVICE accepts the following forms of payment: Check,MasterCard,Visa
No, BILL'S SPA SERVICE does not offer free project estimates.
No, BILL'S SPA SERVICE does not offer eco-friendly accreditations.
No, BILL'S SPA SERVICE does not offer a senior discount.
No, BILL'S SPA SERVICE does not offer emergency services.
Yes, BILL'S SPA SERVICE offers warranties.
BILL'S SPA SERVICE offers the following services: HOT TUB AND SPA SERVICE REPAIR COMPANY. We are your dependable and honest Hot Tub and Spa Service and Repair. (918)455-1350 We are always here for you - Call us today.