The start of the job was 2 to 3 weeks later than promised. Never heard from them while waiting for job to begin. I made several calls to them during that time and they never seemed to know who I was until they researched their paperwork and called me back. Job finally completed but they left Hugh gap underneath upper cabinets. I sent pictures to owner and they returned in a few days to improve the situation somewhat. I also paid for two extra braces under the bottom cabinets which they did not install..called them back and they had to order the braces which took another week. Basically after the initial sale and my 50% down payment I heard nothing from the owner unless I called him. Would not use them again or refer friends or relatives to them.
Description of Work: Replaced kitchen cabinet top and back splash
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$3,300
Sharon M.
07/2015
5.0
countertops
 + -1 more
They did a great job on the counter tops and backsplash, Best price ever. Made it worth the wait and you will have to wait. And you will have to wait when they say they will be there 1st thing in the morning, because they won't. It was worth the extra time for the price. I will use them again for the bathrooms,
Description of Work: New quartz counter tops and tile backsplash
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$4,000
Felicity J.
05/2014
5.0
countertops
 + -1 more
They're a great company. This is the second time I used them. He's awesome and they do a good job and I've recommended them to other people.
Description of Work: Tops by Cop, Inc. put granite countertops in my kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Felicity J.
06/2013
5.0
countertops
 + -1 more
Tops By Cop Inc., that's it. I was doing the remodeling probably in July of last year and they put in both my bathroom countertops and counter mount sinks. I got Quartz countertops and they did a good job, reasonably priced, very competitive, in and out. I wish they would have done the plumbing part of it too but they didn't. I had to get the plumber, that's probably the only downside, I had to get my own plumber. I mean they weren't like an all inclusive, I had to get another person, and that would be probably the only downside but the work and countertops and the owners, very nice people. My experience there was good, I would say nice.
Description of Work: Tops By Cop Inc. put in both my bathroom countertops and counter mount sinks.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeannie B.
06/2013
2.0
countertops, marble & granite, home remodeling
 + 1 more
unknown
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$3,890
Response from TOPS BY COP, Inc.
I spoke with [member name removed] by phone and she said she had not written the review and was happy with the countertops. there is no actual complaint listed so I am not sure how to even respond to any issues. I would ask that someone actually call her and verify as she said she hadn't even made the review. her husband didn't like the seam in the bar so I bought another entire slab and replaced the bar with one piece to make him happy. the job looks great. I even tiled their backsplash with tile they had purchased if there is anything they aren't happy with I would be glad to fix it but they don't have any issues that I have been told about and again, I spoke with [member name removed] who is person who ordered granite and paid me, and she said herself she is happy and hadn't even done the review.
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Service Categories
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Marble and Granite,
Finished Carpentry and Woodworking
FAQ
TOPS BY COP, Inc. is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
TOPS BY COP, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, TOPS BY COP, Inc. offers free project estimates.
Yes, TOPS BY COP, Inc. offers eco-friendly accreditations.
No, TOPS BY COP, Inc. does not offer a senior discount.
No, TOPS BY COP, Inc. does not offer emergency services.
Yes, TOPS BY COP, Inc. offers warranties.
TOPS BY COP, Inc. offers the following services: SOLID SURFACE, QUARTZ, GRANITE, AND RECYCLED GLASS COUNTERTOPS.