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Bixby outdoor power Equipment

Lawn Mower & Power Tool Repair

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Benjamin F.
04/2019
1.0
lawn mower repair
  + -1 more
If I could give this place zero stars it would be more appropriate. I took my Husqavarna riding mower to Bixby outdoor power equipment for a tune up and blade sharpening. They initially told me the price was $59 until I brought it then I guess they realized it was a riding mower not a push mower and the price went up to $109. They told me that price included oil,oil filter, fuel filter, carb clean, spark plug, air filter, blade sharpening and labor, and it would take about a week. 2 weeks later I called to get an update because I hadn"t heard anything. The owner got on the phone and told me that the carburetor just came in that morning and they were going to install it that day. I was shocked because the mower ran just fine with the existing carb, and they didn't call to get authorization to replace it. He told me that they couldn't get it to run with the existing carb so they needed to replace it. This was b.s. because it was running just fine. I begrudgingly agreed to replacing it even though it didn't need it. He called me 2 days later to tell me it was ready to be picked up and I asked how much the total was. I was expecting $109 + $50 for the carb which was the price he told me, but they said $328. I was floored and angry. I asked why so much and he told me that they had to replace the belts, blades, and carb, and all other parts that included the item mentioned before that was supposed to be included in the tune-up. (The belts were new, I replaced them at the end of last season) We had a few words over the phone because they NEVER called to authorize any repairs. At the end of the phone conversation I asked for some relief from the bill because they didn't call me to get approval and he wouldn't budge. He then told me that if I didnt pay the entire balance then he would let it set for 30 days then sell my mower. I freaked out and told him I was on my way... we had more word when I got to his shop and he lied to me and said that it was against the law for him to let a mower out of the shop that wasn't running correctly or with blades that could be sharpened. He completely made this up and said that he could get into trouble. This was a complete lie... he then told me that he should have charged me $400-$500 for the repairs because that's what it actually cost... I got loud and said "NO, WHAT YOU SHOULD HAVE DONE WAS CALLED ME TO AUTHORIZE REPAIRS." I demanded an apology for the way he spoke on the phone and in the store. He apologized for speaking to me that way but still wouldn't budge on the bill until I told him that I was a disabled Veteran. He only took %10 off of the total bill. I either had to pay him almost $280 or he was going to sell my mower. At one point in the conversation he told me that he would take off the belts,blades, and carb and push it onto my trailer to take home if I refused to pay him. And he told me that I was also responsible for the additional labor to remove those parts... really...He also couldn't put my old parts back on because he said they trashed them..... please think twice before bringing anything to this crook. He lied about laws and never called to do get approval for any repairs above and beyond the initial tune-up. It was my right to refuse repairs if I didnt want them done. It should have been my call...not his... shady business...His own daughter that works behind the counter was extremely apologetic for his behavior......stay clear of this guy.
Description of Work: Tune-up riding lawn mower

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$278

    Contact information

    Bixby, OK 74008


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Lawn Mower & Power Tool Repair

    FAQ

    Bixby outdoor power Equipment is currently rated 1 overall out of 5.
    No, Bixby outdoor power Equipment does not offer free project estimates.
    No, Bixby outdoor power Equipment does not offer eco-friendly accreditations.
    No, Bixby outdoor power Equipment does not offer a senior discount.
    No, Bixby outdoor power Equipment does not offer emergency services.
    No, Bixby outdoor power Equipment does not offer warranties.

    Contact information

    Bixby, OK 74008