Aire Serv of South Tulsa

My warranty company sent them to me. First time the worker came and said it flooded because the filter was dirty(not very) so he unclogged the lines and put in a new filter I had on hand. I paid the $100 service fee per my warranty. 8 days later I came home to flooded carpet again, clearly it wasn’t a dirty filter, 8 days later on a Saturday. They came out a couple day later on Tuesday or Wednesday, by now the temps are in high 80s. The worker said he couldn’t see anything wrong maybe it was the floor drain. “That’s a plumbing issue not AC” he told my dad since I was at work. When I got home I could clearly see from where the wet spots were to where the floor drain was, was not close and was dry in between. My warranty company let me get a second opinion. In the meantime just in case I paid a plumber $100 to check out that drain. He snaked 70 ft of line so no plumbing issue. The second company came out, he knew right away within 5 minutes what was wrong. The whole unit had fallen backwards/ was sunken in. Had air serv of S Tulsa known what they were doing they wouldn’t have wasted my time and left me and my daughter without air multiple times. Please don’t use them. When I called the owner to complain, he didn’t apologize about his guy being wrong or not finding the issue. He told me essentially that I paid him to fix it the first time. However had his worker diagnosed the issue correctly the first time, I wouldn’t be out $450 extra. Not the way to run a business.

Did more than I expected. Service person was very professional

(see also Quest Heating & Air) In the scorching heat of July 2016 my A/C died. My home warranty company referred me to this company - and escalated the matter to priority status. I called them the next day and spoke with Debbie. Debbie couldn't have cared less about me or my family's discomfort. She argued with me about the referral from my home warranty company and wanted to schedule me out 3 days just to send someone out. I was not happy and asked her to verify the priority status. She wouldn't check and just stuck with 3 days out. I mentioned that I would verify with my home warranty service about the priority status and then asked if it were priority how fast could I get someone out. She stuck with 3 days. Then she became more argumentative. Debbie hung up on me. To the owner of Quest (Mr. Raper), Debbie is a major liability, friend.

unknown

unknown

unknown

unknown

We did a home warranty claim and they sent Randy out. It was rainy so Randy said they could not due a full assessment of the problem since it appeared our ducts were flooded. We paid our deductible of $100 as what was through our home warranty and hey said he would return when the ground was dry and could do a full assessment. He then 1 day later called our home warranty and said he did an assessment but lied by saying he had done a complete one. He then refused to return to our home saying that home warranty did not cover a assesment, which is not true. When he called home warranty he basically said he did a full assessment but instead made a educated guess. Something we could have done. They are a FRAUD FRAUD FRAUD just taking peoples money and doing no work. We have since talked to our home warranty and are sending someone else out with no charge to us. DO NOT USE THEM PERIOD.

unknown

They were ok. I wouldn't call them again. They were prompt. I had no issues regarding that. He just walked and looked around. They did what they said they would do, but I expected something more. I've had such services in the past and they used to clean the air filters. But he never did that. The rebate went into my gas company and he even marked it there. But I was expecting him to clean. That might be a little misunderstading. He offered to put smoke detectors in my bedroom and I said no thanks. I was expecting him to do a little more and he was here just for 30 minutes.

This deal was purchased as a Christmas gift for our son. He set the service time and was present for the service and was very pleased. He reported he will definitely be using Aire Service in the future for all his heat and air maintenance and repair. He reported the service was prompt, thorough and professional. Since this was a maintenance service he was surprised when the technician informed him that he did not have a carbon monoxide monitor on the system. He was given all the information he needed to remedy the problem without additional cost, which is greatly appreciated. The ONG rebate was included in this deal and all the massive paperwork for that was completed by the technician who also explained how to submit the forms. What an excellent deal! Excellent experience overall and peace of mind to boot. I highly recommend Aire Service of South Tulsa.

Aire Serve was sent out by our homeowners warranty company. We had another company do our fall furnace inspection, and they found the fan was about to fail at any time. At that point, we had to call the warranty company, per the contract. They put us in touch with Aire Serve, who came out the next day. After they confirmed the problem, they received the approval of the company and ordered the part. The part took a bit of time to arrive, and Aire Serve apologized for the delay, even though it was beyond their control. The morning after the part arrived, Randy was out to install it. Very knowledgeable people, very friendly, very professional.

That service went fine. Overall everything was good and one technician came out.

The first time they diagnosed the problem, then had to order the gas value. They came back a week later to replace that for me. It took him about 15 minutes to replace that. For an extra cost, they will be coming out next spring to do a clean up and maintenance check.

Two employees came out. We had a leak coming out from under our wooden floor. They found a leak in between the walls and we had them replace the unit. They fixed it properly and 2 employees came out to do the installation. They do service the unit too. There were no surprises and they did a great job.

Three technicians came out. I thought they did well. They were clean and if we had any questions, they explained how they did it and even showed us how their truck worked. We were satisfied with their price and it seemed reasonable.

Just one technician came out and there were no issues. I had them changed my filter too. Their price was in line, if not better, than their competitors.

One technician came out. He was able to fix that for us and took care of what we needed.

We did have to pay them an extra $200 to have them try to find a leak. They could not find the leak and I even had to ask them to check the rest of the way, which was about an extra 2 feet.They were nice, but it was disheartening to pay them an extra $200.00 even though they did not find where the leak was coming from.

They are very responsive and reasonably priced. The technician knows what he is doing and they have good customer service.

unknown

I had an extremely pleasant experience with the company's service technician's. They were honest, professional and very helpful. They were able to diagnose my ac unit's problem and fix it in a very timely manner. I am one satisfied customer and would highly recommend Air Serv for all of you Heat and Air needs.

The technician was sent out by the home warranty company to inspect my air conditioning unit that was not working. I was told I needed a new compressor (a fairly expensive repair). I hired a reputable company to come out the next morning instead of hiring Aire Serv. Boy, am I glad I did. The unit only needed the coils cleaned and more refrigerant (about 1/4 of the cost of a compressor installed). The compressor works just fine. I was also told by Aire Serv that the valves on it were bad. This unit does not even have valves on the compressor. I called to ask for a refund of the service charge and was told I could have one if it was working when the technician came back to inspect it. This is obviously not a trustworthy company, and I certainly don't want him back in my home. If I can't get the charges refunded, I guess I'll count it as a loss and lesson learned. Don't hire Aire Serv unless you like giving your money to crooks for unnecessary repairs!