TS Heat & Air Inc

Not well. The gentleman who came out to perform the service on my heat and air unit was very rude and act like he didn’t want to do the job effectively so I did call the company regarding his attitude and treatment of me as a customer and I felt very comfortable with the response I received from the office personnel. She said she would definitely have a talk with him regarding his attitude and behavior and she made it so that I as a customer would be happy. So I can’t say anything negative about the company it’s just that who they have representing them probably isn’t a person they want to send out to too many more homes because I said I would never use this company again. However, I will reevaluate my thought process and probably most definitely use them again. Again I can’t speak negatively about the company because she was very concerned about how I felt after my service was performed and during the performance of the service so sometimes you just have someone working for your company who doesn’t represent you the way that they **** and if that’s the case they probably need to go because they cost a new business. I appreciate the quick and positive response from the company and I will refer and use them again and try it out a second time when it’s appropriate for me to use their services

A week ago today I called because my heat went out. Was told they couldn't come til Monday. That's where I should've stopped and called someone else. Monday they said I needed a blower fan and they'd have to order it. Said 2-3 days. On Wednesday I called and was told the girl that ordered parts was at lunch and she'd call me back. No call. Thursday, it's 12° outside they don't answer the phones and don't return my voicemail. Now it's been a week in freezing temps with no heat and still no call back. NEVER AGAIN. TS Heat and Air lost my business this week and I will share my experience with EVERYONE on all social media accounts.

Excellent, Billie Townsend came that very evening and fixed the problem that we were having with our AC.

My 80-year old mother's air conditioning went out on Monday. She called the company who has been inspecting the system twice a year for over 5 years. After waiting all day for them to show up, the technician told her that she should replace the whole system to the tune of $9000. My mom called me (I live in another state). I talked to the technician and he listed off several things that were wrong with her system and that due to its age, it needed to be replaced. I asked them to send me a copy of the quote to review. I spent several hours investigating that company and found out they had a grade of "F" on the BBB website. That was before the BBB withdrew their accreditation from the company. Every review I found online said the same thing; they are only in it for the money and that the customer experience is not important to them. I found TS Heat & Air on Angie's List. I checked them out too and there are nothing but glowing reviews everywhere you looked. I called them at 11:30PM and left a voice message to call me in the morning. A technician called at 7AM (the time I requested) and was told that their scheduler would call me when the office opened at 8AM. Right on time, I got the call. They said they would get to my mom's sometime during the day, but couldn't give me an exact time. Their technician was to call 30 min. before. He called at 11:30AM. They arrived at Mom's at noon. They checked her whole system and found only one part that had malfunctioned. After a trip back to their shop to get the new part, they installed it and the air conditioning was back on for $450 instead of $9000! I have now signed my mom up for the TS Heat & Air Service agreement so she will have an honest, reliable contractor looking after her system. Mom said that the technicians, James and Matthew, were patient and professional. I talked to Taryn at their office no less than 4 times during the day and she is an absolute joy! Well done, TS Heat & Air! You have renewed my faith in the service industry. There really are great contractors out there and ya'll are certainly one of them.

The tech talked me through some common issues to check before he even came out in hope of saving me some money. He showed up and quickly diagnosed the problem, a blown control board. He got the part the next morning, this was an after hours call, and had my heater working before noon.

Went very well. Technician (Terrell?) and assistant were awesome. Explained everything so that i knew exactly what to expect even though the job was complicated and difficult due to the way that my house is built. They did excellent work and then cleaned up after themselves! I would absolutely recommend this company. I only wish they did electrical work!

I’ve used this company several times in the past and have found them very professional and helpful (They replaced a complete system in one of our homes). My assigned technician (Chris) was excellent. This was a newly purchased home and Chris was very patient and thorough. He cleaned the units, charged and changed filters on two heat and air units. We decided to purchase TS’s annual service contract

He fixed the problem quickly and well. I have had no problems with this hot weather.

They came right over when they said they would. He was very professional.

Ok they cut off the duct that we did not need for the garage

I was really happy I gave them a try - so much so that I wished I would have switched a year or so ago. The office staff is very friendly, easy to work with, and quick to return calls. The technician that came to my house was punctual, professional, and down-to-earth. The technician, Travis Wolf, did a full system check, confirmed I was low by about 1.5 pounds of Freon, and added the Freon. I also had an issue with a partially crushed duct and one of my return air ducts seemed to be either closed off or plugged somewhere. Travis had a little extra time on my job and since I was a new customer and asked about those issues he did a quick inspection. He was able to pop out the crushed section of my duct and found where the return air duct was plugged up by a 2x4 near the blower. He still had some time so he removed the 2x4 and reinstalled the flashing between the ducting and blower area. He took his time and I could tell really took his work seriously. I am difficult to please but was really happy with the job and quality of work. Also, the attentiveness to the customer that this company provides is outstanding. I paid for the maintenance agreement, got 1.5 pounds of Freon, got my crushed duct fixed, and also got my return air duct issue fixed. The price was really reasonable for all of that work, especially since R-22 Freon is really expensive and I was 1.5 pounds low. Thanks TS Heat and Air. You are my new HVAC company!

Nothing at all was wrong with the boiler. This company claims to give free estimates, and yet we were charged a service fee. I mean, there was no mention of a $99 service charge, none whatsoever, when we called to make the appointment. As the proud owner of a local small business, I find it abhorant to be taken advantage of through false advertising by other local companies. When my company says FREE ESTIMATES, we really offer free estimates. I expect the same of others. We will never use them again, and will highly disuade our family, friends, neighbors and clients to stay away from this company.

Prompt and very well done Operates smoothly so far. Technician polite and knowlegable

Excellent. The technicians were professional, cleaned up after themselves. The cost was the same as the estimate. Very good experience!

It was good. They were nice and friendly and helpful and on time.

Went great. On time. Very professional.

I would highly recommend TS Heat & Air. The office staff are friendly and helpful, and Travis the technician was thorough, very knowledgeable and friendly.

It went very well. The tech was prompt, courteous and very thorough.

Service was excellent! The technician was here for about 45 minutes and replaced my filter. They are even working with a rebate offer with Oklahoma Natural Gas. They gave me a documentation for my service that will give me a $30 rebate with ONG.

I was considering replacing a 17 old system and wanted 3 estimates to start, TS is one I called on. The salesmen was on time but right away seemed quite green. We looked around and I told him what I was after, we went up in the attic to look at the ducting. He was quite impressed with it, said they had done a great job. He explained he had been an installer and was moving into sales. Good for him, bad for me. He was a very nice young man, but should not have been sent on a call by himself as that stage. He had no idea how to proceed, gave me no estimate, and I never heard from them again. Zero follow up on a easy estimate call from the office as well. The other 2 companies gave me the estimates I expected right then as one would expect.

Office staff and field work was excellent and helpful. Their rates are reasonable and I feel that they believe in quality as being very important. Office staff is friendly and knowledgeable.

Pleasant and professional young men came, did their job with professionalism. Installed the unit. Checked to see that it was working correctly before they left. Cleaned up after themselves. We obtained their estimate, they offered the best price on a name brand unit, Carrier, and came out the next week to install. Found the company in the Yellowpages and then verified their recommendations through Angie's List.

I had them come out and give me an estimate to replace what was bad. Was told that all I needed was a new condenser. Everything existing would match with the new one. Gave the go ahead to do the work and wityhin a week they came and did the job. I had them upgrade the unit from 2 1/2 ton to a 3 ton including new disconnect box. Got 5 year warranty on Compressor 5 year on Parts and Labor. Very satisfied with work.

I wanted to pay on my bill which was unfair because they were supposed to call before they came and the air conditioner had started working again so they did not have to do anything to fix it. I said I would pay the bill but would have to pay it out. I spoke with Kathy who is refusing to take any type of payment from me. The company I worked for shut down four months ago and I have not had the money to pay it in full. I paid for this unit in full at the time of installment and have had constant problems with them because the men they sent out to install the unit did not install it properly. And to top it off the gas company came out and shut off my gas because the unit had a gas leak and the unit had never been inspected. I never was rude or unkind to them even through all this. Today I called back and talked with Sabrina. I ask for the manager's name and she asks me what was wrong. I told her I needed to know who I spoke with and she became defensive and replied who is this. I said it is Anita Davis and she responded rudely "you haven't paid for your bill." I told her she did not have to be rude. I have never been rude to then when I have called and talked to them about needing someone to come out when the unit had problems. I am very disappointed with the customer service as well as the rude remark made by Sabrina when I called back to ask a question.

Very fast response to a request for a proposal. Visited with three other companies that were considerably more expensive and had all types of comments about potential challenges to the installation, which I viewed as a hint that it might cost more than their proposed estimates. TS came out and did the complete installation in less than 4 hours. The installer even made a comment about how easy it was to put in. Professional, efficient and responsive. I couldn't ask for much more.