Agri Products

I took my chainsaw into Agri Products the last week in March, I informed them that it needed a diaphragm and they may as well give it a spring tune up as well. I was told they did not have the part in stock but would get it in and the saw would be ready to go in 7 - 10 days, they had my number and would call me when it was ready. I had not heard from them for 2 weeks so I went in and was told "your saw needs a diaphragm and we'll have to order one so it'll be another week". Please note, I told them what part was needed when I dropped the saw off. Went back the next week and was told "the part we need is on back order". Went back the next week and was told "the guy that fixes the small engines won't be back to work for two days", I told them I would just take my saw home and they said "the carb's taken apart right now but it'll be the first thing worked on when the guy gets back. For sure will be done in 3 days". Gave them 4 more days and went back in the morning, was told "saws not ready". They realized I was very unhappy and promised it would be done by 1PM that same day. I went back at 2:30 and they hadn't touched it. I demanded they pack up the pieces and return my saw, which they did. They also gave me the part no charge, worth less than $3, and it turns out it was the wrong part anyway. I am extremely disappointed with the service and lack of respect from this business. I had just moved onto a farm in the area and they stood to gain a lot of business from me, instead they never once called me or made an attempt to get the job done.