A & A Equipment Inc

Absolutely horrible. Do not use A&A for your Kubota needs. I took my tractor in for warranty repair work. I told them specifically not to do service work, they assured me at drop-off and twice afterward that they were not doing any service work, then they did the service work anyway and refused to release the tractor to my husband until he paid their $313.78 service bill. When I returned to contest this, the owner got angry and raised his voice, saying that 'The work's already been done, the parts on and the fluid in! What do you expect me to do? Undo it? Remove the parts? Suck out the fluid?! Work for free?!' I told him I expected him to follow instructions and not do work that his staff had been specifically told not to do, and then he got angrier and raised his voice even louder. He finally refunded the charge but, as I left, shouted out the door 'Come on back next time you want free work done'. Since when is a customer accountable for a company's mistake, and since when is it acceptable for a company to try to shove a scam like this down a customer's throat, and talk this way to a customer as if she is in the wrong when the company is so clearly at fault? Add to it the fact that it took nearly two weeks longer for them to complete the work done, and not once did A&A call us to update us on the progress despite their promise to do so. So if you need Kubota, go to Gainesville or Ada. If you can't make this long a drive, then choose a competitor's product. Not even Kubota is worth putting up with this rude owner.