An IICRC Certified Carpet and Upholstery Cleaning Company, utilizing IICRC Certified Technicians and the latest in Truckmount Technology to provide the most comprehensive cleaning experience in the market today.
Business highlights
30 years of trusted experience
Services we offer
Carpet cleaning, Upholstery cleaning, Carpet and Upholstery Protection, DuPont Teflon protection, Tile and Grout cleaning, Grout ReSealing, Carpet stretching, Carpet repair, Odor control, Fire and Flood Restoration
I like their work. We used another one, and I liked their work and their friendliness and everything. But normally they will move your couch out and they don't do that, so I'm going back to Steam Action because they do move the furniture. They did a very good job and very professional. It usually only takes a few hours. They clean up the area afterwards very well.
Description of Work: Carpet cleaning and scotch guard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Steven G.
07/2016
5.0
carpet cleaners
 + -1 more
Eric and Robert arrived early in their three hour window. They set up their equipment then started in the basement. While they were cleaning they were wearing protectors over their shoes as to not resoil where they have cleaned. There was a large rust stain where a metal filing cabinet was located. I had my doubts but they got most of that stain out for which I am happy. Everything went well the time there were here. They were very professional and diligent in performing their work.
Description of Work: Existing carpets in my new home had spots and stains that needed to be cleaned before moving in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$218
chris J.
01/2016
5.0
carpet cleaners
 + -1 more
unknown
Description of Work: They cleaned the carpets.
Rating Category
Rating out of 5
Yes, I recommend this pro
Beverly R.
10/2014
5.0
carpet cleaners, upholstery cleaning
 + 0 more
No issues. The staff was great. Wonderful job on my carpets and upholstery.
Description of Work: Carpets upholstery and I purchased a pet product
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Edward B.
06/2014
3.0
carpet cleaners
 + -1 more
ale out stains.I had extra carpet pieces that they used to repair living room carpet. That was done well. The carpet however, had two stains that did not come out. These were not difficult stains to remove. Didn't realize that stains were still there until carpet completely dried. I would not recommend steam cleaning to t
Description of Work: Repaired a section of living room carpet and steam cleaned family room.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$175
Eileen N.
06/2014
5.0
carpet cleaners
 + -1 more
Another cleaner hard started and his equipment broke down and I was facing having a house full of company in 3 days for a dinner party. Steam Action was willing to come on Saturday -- with the call to them coming on Friday last minute. Two guys came and they did a phenomenal job-- the cleanest my family room Berber looked since I had it installed. the were courteous and professional. I will never alll anyone else again.
Description of Work: Cleaned several rooms -- steps --worked h****** the steps to basement -- carpet looked like new!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$166
deborah S.
05/2014
5.0
carpet cleaners
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rob P.
04/2014
5.0
carpet cleaners
 + -1 more
They did great. They were on time and very polite. They do a great job and one of the few services that have special fans they bring in to dry the carpets quicker. I never saw that before and I was impressed. Great company and I will use them exclusively. In fact, I wanted something else cleaned after they had already left and they came back, and accommodated that request without further cost. Truly customer service oriented above and beyond. Thanks!
Description of Work: They came in and cleaned 3 rooms for me on the main floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
MariAnne F.
08/2013
5.0
carpet cleaners
 + -1 more
They did a beautiful job and I was very well pleased.
Description of Work: They steam cleaned the two rooms in my home as well as the hall, and they applied their scotch guard finish to it which was extra.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Bev U.
10/2012
3.0
carpet cleaners
 + -1 more
We've had this company several times , , , we never really checked to see if the carpets were actually clean because they looked clean and we assumed they were . This time , we had to walk on the carpets before they were completely dry to do things in the house before we left , so we had our shoes off and just walked on them with our white socks on. Later, when we removed our socks, , we were stunned to find how dirty they were so that shocked us as we've been using this company quite alot and thought our carpets were getting clean !! We had to bleach our socks in the washer , to get them white again, sorry to say. We will be checking out other companies in the future and won't use this company again.
Description of Work: Had them clean all the carpets in our other home ,which we rent out - 5 rooms , steps , , and 2 large hallways.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$243.39
Response from Steam Action Carpet & Upholstery Cleaning
We cleaned [removed member name] carpet on 10/05/12 As with every job we called her back on 10/08/12 to thank her and to ask if everything dried OK. Her response was (Everything is fine) She called back on 10/11/12 and said there was a spot in the corner of the room that she thought was missed. We returned 10/12/12 the next day and inspected spot and detected that it was a pet accident. We re-cleaned the spot as a courtesy at no charge even though the spot looked fresh. Nothing was ever mentioned about socks getting dirty although if traffic is on carpet and socks are damp, the socks can pick up soil from any surface in the home that are non carpeted in just a couple steps. I feel that we responded quickly and appropriately to assure her that we want to give every customer the best cleaning service possible. We are sure that if any other concerns were brought to our attention we would of resolved them at the same time that we re-cleaned the pet spot. Thank you, Bob Goodrich, President
Betty S.
11/2011
5.0
carpet cleaners
 + -1 more
They are excellent. They are better than any other company. They are punctual and very nice. They were very careful when they did their work. I rate them high overall. I would recommend them highly and rate them high overall. They were very thorough, cheerful, and punctual. They were very careful in moving the furniture. They put protection between the furniture legs and the carpeting so that the carpeting dried properly. They use all natural products. They were excellent. They were very reasonable.
Description of Work: I used Steam Action Carpet Cleaning for carpet cleaning last year. I will be using them again next year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBERT S.
10/2011
5.0
carpet cleaners
 + -1 more
They do a fantastic job and I have been using them for years. I will use them again in the future.
Description of Work: I used Steam Action Carpet & Upholstery for carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol S.
07/2011
2.0
carpet cleaners
 + -1 more
We were not overjoyed. They banged up a piece of furniture. They did offer to fix it but it took a considerable amount of time because they had difficulty matching the color. Also the carpets did not dry for three days. We didn't know how competitive their price was. They did come on time. The carpet was clean looking after it dried but it has not stayed as clean as we thought it should. They did respond and they tried their best to make sure we were happy. They were punctual and very professional.
Description of Work: We used Steam Action for carpet cleaning in one room.
Rating Category
Rating out of 5
quality
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$100
Response from Steam Action Carpet & Upholstery Cleaning
We were very sorry that a piece of furniture was nicked during the cleaning. Although it happens from time to time. We responded and took responsibility immediately. We called a repair specialist (Sheeleys) to repair the nick. It is unfortunate the the repair took longer than expected but we did all we could do to rectify the concerns noted. When we returned to home, carpets were completely dry. Our carpets usually dry within a few hours but in some instances drying time may increase due to heavily soiled carpets or weather conditions and or special treatments that are needed to enhance the cleaning results. Although this experience was not 100% positive, we hope that Ms.Shields reconsiders using us again in the future. Thank You, Bob Goodrich President
ROBERT S.
06/2011
5.0
carpet cleaners
 + -1 more
Steam Action did fantastic work. Their pricing is very good and they do very good work, they get my carpets clean. They are very personable and are in and out quickly.
Description of Work: Steam Action cleaned my carpet for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kofee W.
03/2008
1.0
carpet cleaners
 + -1 more
Overall, I have to pay to have this job redone correctly. I will never use Steam Action!!
Description of Work: I recently purchased a home in the city of Youngstown. Grateful the previous owner agreed to have all of the carpets cleaned once she moved out of my new home. She hired Steam Action Carpet & Upholstery Cleaning & it looks as if they simple added foam blocks to the furniture but forgot to actually clean it! The floor had not been vacuumed let alone steam cleaned. I now have to pay $1000 to another carpet cleaning company to have these very light, well trafficked carpets CLEANED!!! I have a 13 month old daughter who loves to slide on the floor & walk around barefoot. I will not expose her to unknown dirt. Steam Action should be ashamed!
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from Steam Action Carpet & Upholstery Cleaning
Up date. I looked at all history of Lynn at this address and the responce I gave earlier was for furniture we had cleaned the same week for previous home owner Lynn. We had given an estimate on carpet but was never hired to clean. That is why the carpets didnt look cleaned because we never did the job. She may of used other cleaners but can guarantee we did no carpet cleaning at the home prior to 2007
Chaia B.
07/2007
5.0
carpet cleaners
 + -1 more
When they come they always make sure to answer all of my questions and go over everything that will be done. They are thorough and I am impressed. They do a very good job and they provide good service. They are friendly and professional as well.
Description of Work: They cleaned the carpet in the living room, dinning room, and the stairs in my house. It was just a routine cleaning.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning
FAQ
Steam Action Carpet & Upholstery Cleaning is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 8:00 AM - 1:30 PM
Steam Action Carpet & Upholstery Cleaning accepts the following forms of payment: Check,MasterCard,Visa