State Alarm Systems

After purchasing our contract, they had us sign an agreement that we would stay with them for a number of years. They did not install or check the equipment, just started collecting money from us and monitoring the system. The equipment started have intermittent communication errors sometimes for weeks at a time. This means it wasn't working. They blamed the cable provider through whom we had our telephone. The cable provider went above and beyond to ensure it was not them. They sent people, laid new line and checked over and over trying to make things right. Kudos to Armstrong Cable. NOT to State Alarm. They discouraged sending people and when they did they charged us. The people would say "I don't know but I changed these two wires." Then weeks or months later there would be communication errors again. "The wires were backwards." And they would change them back. My husband was laid off and we had to move out of State Alarm's market area, selling the house. State Alarm penalized us for moving out of their market area!!! $540.00. Not small change. They never solved our problem and served us inadequately. Not only were we NOT protected, but they caused constant undue stress. I would never recommend this company to anyone. Also, the $540.00 penalty for moving for a job, provides a GOOD ARGUMENT for staying with a NATIONAL firm. This was the first time that I did not use a national alarm company. I mailed them the check for $540.00. (under protest)