Expert Pest Management

I was told what would be done, that there would be three visits, bats would be removed, openings sealed and a one way bat door would would be installed. I paid them $927 via credit card in June. The following week an inexperienced, unprofessional person showed up and sealed only areas as on the ground floor. Offered little to no explanation of what he had done. A complete inspections did not occur, no bats were searched for or removed, no work was done on the interior or the second level. I called an spoke to Craig the Service Manager clarifying what I was told would be done and what was expected. He and his employee returned the next week and we were told that the second floor and roof area would have to be done by a roofer. The person in the office that described their services and received payment told me they had searched the county records and said they knew the layout of the house, and I was promised the services based on that. They did inspect the attic, but no visible work was done. They also told us the bat door would need to be installed by the roofer. We have been unable to get a roofer to complete the unaddressed steps due to their summer workload. I called and spoke to Craig, the Service Manager on 08/20 and told them I wanted a refund or the job to be completed as promised. I have not received a return call. They totally misrepresented their services, failed to meet their commitment and bats are still present in the home making it unlivable. I will be contacting my attorney as well as the Better Business Bureau to lodge a formal complaint and contacting my credit card company to take further actions.

I originally called for squirrel removal. When the company came to inspect the situation, it rained & they couldn’t finish. They wanted to reschedule, but after telling them my concerns that the animals might be raccoons, they informed me that they did not handle that animal. But, if I needed them for other pest control, I could get in touch with them.

Representatives were very friendly, professional and willing to respond to our questions. Service was thorough. We are very satisfied.

They were fair and did a professional job.

So far So good

Thought it was squirrel but turned out to be raccoon,which they don't do.But they were very professional

They were excellent, timely, professional, reasonable price and I liked everything about them.

see above on how it went. Horrible

They seem to do a pretty good job and I've used them over 2 years. I have rental houses and they treat them. I am on a service agreement with this house and they have one more treatment left on the contract. It's $45 a quarter. At this house, the lady was complaining that she saw cockroaches. On my other rental house, it was more expensive, and it was an ant problem. I started out with them when I needed them, have stuck with them, they're pretty dependable, they call me, I call the tenants, and set the appointment. We had one miscommunication where they went one time and hadn't called me. They have taken care of the problems. I give them high ratings and will continue to use them in the future.

Overall, my experience was very good. I had to have them comeback out again because of the first spraying, and I was still having the same problem. They had to comeback for the second spraying. Their price is about what everybody else is charging roughly. The guy who came out was really thorough, and he went around the house. They called me back and said I would have someone coming out to do the work. They were nice to me. I might look around for other options too.

The call never happened because Expert would not call me when technician was on his way so I could meet them at the house. The techs don't have cell phones and the office staff won't call the customer ahead. When a mutual time couldn't be reached I told them never mind. Their record for Customer Service isn't too good. We stayed with this company because their rates were reasonable.