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Caribbean Pools

4.0(
4
)

Pool and Spa Service

About us

Caribbean Pools and Hot Tubs is a family owned and operated business that opened its doors in March of 2001 with the intent to not follow the trends of other swimming pool and hot tub/spa companies. We've found, to differentiate ourselves we need to focus on swimming pools and hot tubs. We don't sell Christmas trees, furniture, grills, basketball hoops, air hockey tables, etc... After all, you wouldn't go to a car dealership to buy a boat or a garage door- would you? Car dealerships are experts in automobiles. We, at Caribbean Pools and Hot Tubs, are experts in swimming pools and hot tubs/spas. Our motto is, "We do it right!" - not "We do it all" We provide a wide range of services for pools and are able to repair most brands of spas. As for your Christmas lights -- call the other guys!

Business highlights

23 years of trusted experience

Services we offer

Pool & Spa Service & Repair

Amenities

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.04 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
0%
2
25%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
4.5
professionalism
4.5
responsiveness
4.0
punctuality
4.3
Write a review
Showing 1-4 of 4 reviews
Frederick G.
03/2017
5.0
pool cleaners
  + -1 more
Kevin came out and fixed it real quick. Even offered to show me how to fix it if it happens again. Made an effort to return calls. Came out on time and was professional and quick. Thanks for the service
Description of Work: Hot tub broke. Ended up needing a new fuse inside the spa controller.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David W.
04/2015
4.0
pool cleaners
  + -1 more
Went very well professional installers done in one day, looks great to this day.
Description of Work: Bought and install 24 ft round pool
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,400
Donald L.
06/2014
5.0
pool cleaners
  + -1 more
Scheduled a pool install. The pool was installed before Memorial Day. The guys they had install the pool were friendly and fast. They had the pool up and being filled with water within 3 hours. If I ever need another pool installed, I know where I will go.
Description of Work: Pool Install
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,300
KATHY AND MARK A.
07/2007
2.0
pool cleaners
  + -1 more
They showed up on time and did the work, everything seemed fine to me, no problems during the install. After they left on Saturday night we immediately noticed that the pool had a leak and that the water was leaking out! We called that same evening but they were already closed, so we called them on Sunday and set up an appointment for 12:30 on a Monday. They never showed up on Monday, but eventually sent out a sub contractor they hired to do the install, he arrived at 2:30. Once the gentlemen looked the pool over he told us we definitely have a leak but that he could not find exactly where it was. The guy who came called Caribbean Pools and told them waht he had found and they questioned him as well! They told us that we have to wait until the pool drains before they can even do anything!! That could take all summer! As of right now, we are unhappy with this company because of the fact they will not fix the problem: Why does our brand new pool leak that was just installed 4 days ago!?
Description of Work: We hired them to install a new pool.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$6,000
Response from Caribbean Pools
24 hours after the members called, we went out twice, found several small holes caused by the member putting rocks in his ladder, patched the holes. We did a continuity test which proved the liner was not leaking. The members put a stop payment on their check before we even went out to do repair. Since hole was caused by customer, we billed for labor & patch material. Customers still have not paid. Until past due invoice is paid, no further work can be done. -Steve Bayer, Owner

    Contact information

    4728 Mahoning Ave, Youngstown, OH 44515

    www.caribbeanpoolsandhottubs.com

    Service hours

    Sunday:
    12:00 AM - 4:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    Caribbean Pools is currently rated 4 overall out of 5.

    Sunday: 12:00 AM - 4:00 PM

    Monday: 10:00 AM - 8:00 PM

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Caribbean Pools accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, Caribbean Pools does not offer free project estimates.
    Yes, Caribbean Pools offers eco-friendly accreditations.
    No, Caribbean Pools does not offer a senior discount.
    No, Caribbean Pools does not offer emergency services.
    No, Caribbean Pools does not offer warranties.
    Caribbean Pools offers the following services: Pool & Spa Service & Repair

    Contact information

    4728 Mahoning Ave, Youngstown, OH 44515

    www.caribbeanpoolsandhottubs.com

    Service hours

    Sunday:
    12:00 AM - 4:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM