AGNEW FARM EQUIPMENT

During every phase of the repair, employees were rude, unfriendly, unappreciative, unresponsive, and most importantly unable to fix what I paid an excessive amount of money for. Here's how my experience went: - Loaded broken lawn mower into truck and drove to Agnew Lawn and Garden. There was one person behind a counter and one customer ahead of me. Even though it was obvious I was there for a repair, the man at the counter waited until he completed waiting on someone else to tell me I had to go to the 'other' counter for repair? Really? The other counter where there is no employee? Oh wait, there she is in the back on a personal phone call! - Go over to 'Service' counter where rude lady reluctantly ended her phone call after a few minutes, finally came and asked what I wanted. Upon informing rude woman who should have retired decades ago that I had brought my mower for repair, she gleamed for the only time as she informed me it would be two weeks. Really? to fix a lawn mower? As I am relatively new to Boardman, I knew of no other place to get mower repaired, so I reluctantly left my $20 deposit and a pointing finger on where I needed to drop off my mower. Was there ever a thank you? Not in this place! - Dropped mower off in back garage where an older gentleman who, admittedly was amiable enough, stashed my mower amongst the other unfortunates that had already previously done the same. - 14 days later I rec'd a call that the repair would be $110 and did I want them to move forward with it? As I gazed out on the cattle grazing on what used to be my lawn, I pondered my choices and agreed to let them do the work. Did I hear a thank you here? Nope, not in this place. I asked if it would be ready the next day, which would have made it available before the weekend and only received a smart a** response that if no one called me it wouldn't be ready. Hmmm. - 3 days later I rec'd a call that the mower - which incidentally is barely worth $110 - was ready to be picked up. Drove over and rude lady 1 was talking to rude lady 2, only half paying attention to the transaction of taking the balance of my $110. What's that? Did I hear a thank you for my business? Not in this place. - Went in back and had to help load mower into my truck. Surely now I'd get a thanks for your business?! Nope, NEVER happened. - Got home and started mower right away. Ran perfectly for about 6 minutes and then died. again, and again, and again, until it would start no more. This is easily the worst service I have received anywhere in this town where bad service is just an accepted way of life. There ARE other places to get mower repair and I can't imagine any of them could be worse than Agnew Lawn and Garden. Do yourself a favor and don't find out the hard way like I did.

As above, excellent professional maintenance and repair in a very timely fashion.