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A ADAMS APPLIANCE SVC INC

2.8(
5
)

Appliance Repair

Reviews

2.85 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
0%
2
20%
1
40%
Rating CategoryRating out of 5
quality
2.5
value
3.5
professionalism
2.3
responsiveness
2.3
punctuality
3.5
Write a review
Showing 1-5 of 5 reviews
Amy G.
12/2023
1.0
appliance repair
  + -1 more
Today I was placed on hold by Jessie, the tech who was at my house yesterday & could not fix my dishwasher (due to the sink drain being clogged?). He was talking to Dorothy, the owner, who unknowingly was still on an open line. I proceeded to hear her b******* about me in a sarcastic voice: "You just gotta love customers," as though my question was stupid (it wasn't-he even said so later when he apologized for her "ignorant" behavior). If I'm about to pay another $100 to call a plumber, I want to make sure it's money well-spent. To be clear, Jessie was solution-oriented and kind. The owner, Dorothy, has no history with me--I'm a new customer. I've never not paid a bill or been a nuisance to explain why she'd be so rude. I said, "I can hear you talking rudely about me, ma'am." She clearly knew she was caught and said, "What? I do love our customers!" Fake AF. I told Jessie to let her know know that she lost herself a customer today. I'll go somewhere the love for customers is real.
Description of Work: My dishwasher is not draining. Jessie determined the sink must be clogged (that's news to us!). I asked him if he'd actually tested that or if it's just something he thinks is happening, because we haven't noticed it not draining. He didn't have an answer, because he hadn't really looked at that more closely. He was unable to get the dishwasher to drain and told us to call a plumber. I asked him if he'd tested the regular drain to make sure it isn't draining, because shouldn't we have noticed that? (not a dumb question) He had not. This is why he "placed me on hold" to get help with the question...
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$70
Ameka W.
07/2017
5.0
appliance repair
  + -1 more
unknown
Description of Work: Refrigerator
Rating CategoryRating out of 5
Yes, I recommend this pro
Cristina R.
01/2017
1.0
appliance repair
  + -1 more
Technician misdiagnosed the problem. Several wrong parts were ordered and installed including the tub. It took 8 weeks to repair what turned out to be a broken hose which my husband finally found to be the problem. My husband finally called Samsung and after much discussion they paid for the repairs .
Description of Work: Samsung washer was leaking.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Cristina R.
11/2016
2.0
appliance repair
  + -1 more
It took 8 weeks to fix a leak that should have taken 5 minutes. Wrong diagnosis, wrong parts ordered, etc. Very disgusted with Aadams. Owner or manager would not come to the phone to discuss the bill. We finally complained enough to Samsung that they covered the repair.
Description of Work: Samsung front loader washer was leaking. Called Samsung and they gave me this dealer.
Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
Edie M.
09/2013
5.0
appliance repair
  + -1 more
These folks were right on spot. Courteous and prompt.
Description of Work: Aadams replaced the board in my new, still under warranty Electrolux Refrigerator.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    4160 Mahoning Ave, Youngstown, OH 44515

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair

    FAQ

    A ADAMS APPLIANCE SVC INC is currently rated 2.8 overall out of 5.
    No, A ADAMS APPLIANCE SVC INC does not offer free project estimates.
    No, A ADAMS APPLIANCE SVC INC does not offer eco-friendly accreditations.
    No, A ADAMS APPLIANCE SVC INC does not offer a senior discount.
    No, A ADAMS APPLIANCE SVC INC does not offer emergency services.
    No, A ADAMS APPLIANCE SVC INC does not offer warranties.

    Contact information

    4160 Mahoning Ave, Youngstown, OH 44515