KNICKERBOCKER POOLS & SPAS

Knickerbocker Pools and Spas are expensive. If you call up to make an appointment, the comment is "before 2:00 or after 12:00." They give you a time frame and it may or may not be anywhere close to what you get. I understand it's a job that you can get into difficulty with. Sometimes, you figure it's going to take you half an hour and it takes you two hours. I understand that. But I think their time frames are difficult to deal with. If you plan something for the pool, you might as well book the whole day, because you don't know when they're coming. Their timing is awkward. I guess, other than that, they do what they're supposed to do. Another thing that I had a bad taste in my mouth with them over the years was when we had our pool installed. They were digging, all the construction and everything. But they are in our community. But it's not like they're in a different neighborhood and don't know the rules and regulations. They're in our community but yet, they neglected to put a little fence, which is one of those little pieces of plastic with holes in it, that's like a snow fence. They didn't put any primitive barrier around the hole. Before we ever moved in, my neighbor to be was reporting us to the city because there was no barrier on it. So, we got a letter from the city. So I don't know that they totally cover their tracks when they were doing the construction. They're in the community and they should know the rules and regulations coming from the city. If they know what they're doing, why wasn't the fence put up? Why did I have to get a letter from the city and get my neighbor to call me in on it. I didn't appreciate the neighbor or them for not doing what they were supposed to. I had a bad taste in my mouth for them since we had it installed. I think they're overpriced and their time constraints drive me insane. Other than that, they're there. We have not been in our swimming pool for three years and the lid is still on it, right now. I didn't even bother to open it this year. I said it's not worth it. By the time we got around to finding out who could give us an estimate for a liner and a cover and whatever, we stopped at the store and requested the information. I think about ten days later, we got a note in the mail and it was just for the price of liner. There's nothing on the price of the cover or the light fixture that needs to be replaced. They didn't even have that listed. I had to call back to the store to ask them again. So, I think they're communication lacks something.

This was my 1st ever hot tub purchase so I really didn't know what to expect and did my research with several other suppliers such as Watson's, Royal Spas of Dayton, and Hot Spring Spas. All suppliers did an outstanding job of explaining the tubs, maintenance, and options. I chose Knickerbockers based on a combination of location (closer to where I live), quality, and price. Thier tubs got better ratings than some, but not all, of the other suppliers that I viewed. Unlike some of the other suppliers, they didn't try an push me to the more expensive models they had. They were extremely friendly. I thought their pricing was really outstanding as well and I got a lot of freebies (steps, cover, lift bar, and side minibar tabl w/stools) with a current promotion they were having. Most suppliers offered similar specials with at least the free cover and lift bar. It wasn't the best deal, but again, thier tubs and service did get a little bit of better ratings than I had seen with some of the other suppliers, so I was happy with the deal. They delivered on time as coordinated and lifted the unit over some rails onto my deck as desired. I did knock them down and gave them a B with quality, just because one of the lights on my tub was out, but I didn't care as it was 1 of many and was un-noticable. I didn't inform them of the issue but it is covered by warranty if I wanted it fixed, and other than that, the tub itself has been outstanding and works great. I love it! They have also been great with providing information on cleaning an maintenance as I have bothered them quite a bit initially with questions on testing the water and the chemicals.