KNICKERBOCKER POOLS & SPAS

unknown

unknown

unknown

Both gentlemen were professional, polite and efficient. Work was done quickly and correctly. Pool was quickly squared away for the winter.

unknown

Knickerbocker is a wonderful Co. The work they do is very nice. They installed my in-ground pool last summer. Everything turned out beautiful. The only problems we had was waiting on inspectors.

Transaction went very well. Got the part and serviceman (already hired) completed the work.

Great.

We had very good service with them, they're excellent. There was nothing I liked or disliked about them.

It was a big job. It really took them a long time to complete the job. I guess that's because of the concrete. The work they did was great. It was just so slow and that was the problem. Getting things done was also a problem. They were real quick about getting to the point where we could swim but they didn't plumb the slide. So with the slide we would have water, and we could go down quicker. It took them a long time to do that. We had no pool lights until probably about August. It just took them a long time to finish it. I don't think it needed to take as long as it took. I'm going to imagine where we are going to live if we had something like this done again. They were not so high in terms of price. I will use their services again in the future.

Work was completed as scheduled. We also had them install a new liner last year and the crew that did that work was excellent.

After some hit-and-miss experiences in their their retail stores, I was pleasantly surprised by the quality of their service department. The service manager came to my house to look at the desired, relocated, pump and filter location, and he gave me a rough order of magnitude for the installation cost. I was directed to visit the main Xenia store to purchase a new pump and filter, and they seemed very knowledgeable there. I was directed away from a high-efficiency pump I was interested in toward a lower priced, but more reliable model. Installation was delayed due to some soggy weather, but when they were finally able to start digging, they did an excellent job. It took two guys most of a day to install the extended plumbing and new equipment. I had already had the cement pad and new electrical service installed. The total install cost was at the low end of the verbal estimate I'd received. They were very professional and did a very clean job. The new equipment works well, and the installation looks nice.

Quick response to our request for assistance. They came while we were at work, inspected our leaking pump, and made the necessary repairs.