Krupp Moving Services

Great quick & efficient

Really well.

Good, would recommend.

unknown

They were 2 young boys (maybe 18 and 20) . They were able to handle all the furniture and were very personable. They didn't wrap any of the furniture in blankets and told me I had to supply my own things to cover the furniture. I have used this company multiple times. This was the first time I wasn't highly satisfied. It wasn't the Companys fault, it was the employees they sent. Very unprofessional. Would I use them again? Yes. The owners are very nice to work with.

The two gentlemen who actually did the moving were friendly and quick. Over the phone, I was told they would arrive between 8:00 and 8:30am, and they arrived promptly at 8:15. I had scheduled them for 3 hours, and they seemed to be concerned about staying within that limit so as not to charge me more. That being said, I think the one obstacle with using this service is professionalism. The company seems to be run by a total of 3 people, but it still seemed awkward that the phone number for the company is a personal number (which causes confusion when first calling). The two guys doing the work were friendly, but casual, and one of them slipped me a pamphlet for his church at the end of the service (which I found uncomfortable and unprofessional). All in all, I would use this service again because of their fair pricing and general efficiency in getting the work done.

The service went well. They showed up on time and completed the work as asked. The movers did drop our television set, although it was due to the way it was packed by the movers on the other end of our move. The guys from Krupp's admitted to dropping it and suggested that we plug it in to see if it worked properly. They were very honest. Overall, the job was complete in about 2 hours.

NOT WELL AT ALL. WHEN THE MOVERS DID NOT RETURN AFTER AN HOUR OR MORE, WE CALLED THE STORE OWNER. HE SIDED WITH THE LAZY EMPLOYEES. THAT DID NOT WANT TO MOVE 4 BEDS AND A HOUSE OF FURNITURE ON A SATURDAY MORNING. HE SAID HE SENT THEM HOME BECAUSE WE TOLD THEM OFF. WHICH WAS NOT TRUE AT ALL. WE USED 2 MORE HOURS CALLING AROUND TO FIND ANOTHER MOVER. WE HAD TO BE OUT OF OUR HOUSE FOR THE NEW OWNERS. THE MOVE COULD HAVE BEEN DONE BY NOON AND NOW WENT ON TO 3:00 PM, KEEPING CHURCH FRIENDS LONGER THAN WE TOLD THEM IT WOULD BE. KRUPP OWNERS WERE RUDE, SARCASTIC AND ONLY LOOK TO MAKE MONEY.POOR CUSTOMER SERVICE WAS AT THE BOTTOM OF THEIR PRIORITIES. WE HAVE HAD DEALINGS ALSO WITH FURNITURE PURCHASES. RETURNS ARE NOT WELCOME WITH THE SAME NICE SMILE AND ATTITUDE WHEN YOU ARE WRITING YOUR CHECK TO THEM.