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Custom Digital Inc

Stereo and Home Theater Systems, TV Service - Satellite, Electrical,

About us

Two locations to serve you best. We have technicians in the Indianapolis & Dayton/Cincinnati markets, as well as surrounding areas. We are available for most, if not all low voltage needs. In Ohio, call: (937) 903-7479 In Indiana, call: (317) 867-4626 Toll Free call: (877) 542-6066 While we may not be the cheapest company out there, but there is a reason for it. The work we do is top notch, something we would NOT be embarassed to have our name on. We have report after report from clients that are happy with their installs and the attention to detail. Attention to detail on the install itself, the billing, and the system description while going over the options. You will not be dissappointed! Cost is determined by the job. Travel charges may apply.

Business highlights

28 years of trusted experience

Services we offer

Home Theater, Audio Systems, Displays, System Controls, Home Automation, Power Conditioners & Satellite Systems

Services we don't offer

Macintosh networking.

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

4.995 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
7%
3
0%
2
1%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 95 reviews

Dave B.
02/2024
5.0
home theater design
  + -1 more
Excellent! Frank knows his stuff and didn't take long to diagnose the problem and come up with a viable solution.
Description of Work: audio system troubleshooting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Stevie S.
10/2022
5.0
home theater design, home security systems, tv antenna, home automation
  + 2 more
Went very well. We had a new whole home audio system installed with speakers throughout the house in 10 different zones. We had cameras and a security system installed, and the cameras are able to be viewed on any TV in the house! We had an outdoor tv and audio system installed for the patio and dock. A video doorbell and “smart” thermostat were also installed. All of it is controlled by “smart home” touch panels throughout the house. We couldn’t be happier w the system. Use it every day!
Description of Work: Whole house audio system w smart home intgeration

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Sheryl S.
10/2022
5.0
home theater design, satellite tv service
  + 0 more
As always Frank does a wonderful job. He does a great job and even saved my wall from drilling extra holes for hanging the t.v. yes, I would recommend Custom Digital.
Description of Work: TV installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Bryan L.
08/2022
5.0
home theater design
  + -1 more
Excellent, the room was set up fast and cost effectively. Installation was clean and there was great service and communication.
Description of Work: Game Room Video Wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle H.
07/2022
5.0
electrician, home theater design, internet service
  + 1 more
Work was amazing and very professional. He explained how to work the system very easily for us to understand. Work was done at a very high level, paying attention to every little detail. I highly recommend.
Description of Work: Touch screen music pads installed in whole house, home stereo system re do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

peter E.
06/2022
5.0
home theater design
  + -1 more
Frank was great. Work was superb done even before he said it would be done. Speakers and music is working great. Every bit of work he has done for me has been first class
Description of Work: pool/patio speakers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Ray R.
12/2020
5.0
home theater design
  + -1 more
Very knowledgeable and professional. Excellent outcome.
Description of Work: upgrade A/V sustem.
Rating CategoryRating out of 5
Yes, I recommend this pro

ROBERT R.
10/2019
5.0
home theater design
  + -1 more
Very well. Job planned and completed as expected.
Description of Work: Stereo and Home Theater Systems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Penny S.
02/2019
5.0
home theater design
  + -1 more
Frank was great. He got everything all set up, He had to do a little niggling to get things to work without having to reprogram my Harmony system. He was polite, on time and very knowledgeable. Don't call the Geek Squad - they'll just hang up on you. Call Frank!
Description of Work: Hooked my new cable box up to my existing home theater system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RHONDA T.
02/2019
5.0
home theater design, internet service
  + 0 more
Frank really knows his stuff. He managed to get everything out of site, got some issues corrected w/my products and made my TV straighter than it's ever been. Had this set up for 8.5 yrs. :) I did hire him before, hired him again and will without question use him for any of this type of work in the future.
Description of Work: Untabled a complete mess w/my Bose system, TV, internet and WII.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Alex T.
09/2018
5.0
home theater design
  + -1 more
Frank did a great job, showed up on time and performed the work with attention to detail. I am very pleased with the results and will hire him again when the need arises.
Description of Work: Mount TV, speakers on wall, route cables behind wall, setup new receiver, dvd, setup URC remote system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Randall B.
03/2018
5.0
home theater design
  + -1 more
Quality work. Professional. Honest. Flexible.
Description of Work: Theater Install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Al K.
06/2017
5.0
home theater design
  + -1 more
Job was completed professionally. Tech arrived on time, stayed on task and did a very nice installation. Very happy with the quality of the workmanship
Description of Work: Installed a wall mounted flat screen TV. Ensured all wires/cable/power was hidden.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Ryan M.
05/2017
5.0
home theater design, satellite tv service, internet service
  + 1 more
Frank was knowledgeable, punctual and made sure everything worked perfect.
Description of Work: Installed and wired tv, tuner and speakers above a fireplace and installed and wired multiple Ethernet connections throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Heath W.
01/2017
5.0
home theater design
  + -1 more
Excellent. Frank knows his stuff inside and out. He may be the most punctual provider I have ever run across as well. He's accessible through cell, email and text nearly anytime. He's slightly on the pricey side, but he's very much worth it for a job done right...the first time.
Description of Work: Frank set up our home theater in basement and family room. Basement included receiver, multiple speakers, roku, blu-ray, power strip -- all linked into overhead projection tv and multiple zones throughout rooms. Similar setup in family room, along with audio to outdoor and kitchen/dining room speakers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

David B.
10/2016
5.0
home theater design
  + -1 more
Very well! It was a tricky installation, with drywall directly over masonry over a fireplace, but Frank developed a solution that looks very clean and professional. He took the time to carefully review my installation needs to develop a detailed estimate. We had some quick email exchanges regarding questions I had about the estimate and then scheduled the job. Frank arrived early on the installation day and started right away. Due to his detailed estimate there were no surprises other than a couple equipment issues that he quickly worked through. He thoroughly cleaned the whole work area too. I would definitely use Custom Digital again!
Description of Work: Hung 55" flat panel LED TV and large Sony soundbar over fireplace. Ran wiring and power for 3 component devices to connect to sound bar.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Linda & Don G.
10/2016
5.0
home theater design
  + -1 more
Frank is always punctual, professional, and highly effective. He listens to our needs and finds practical solutions to satisfy them. He has also fixed several problems that our previous provider left unresolved. You can't go wrong with Custom Digital.
Description of Work: Custom Digital provides support for all of our sound, security, and television systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sudhakar V.
11/2015
4.0
home theater design
  + -1 more
He was very good and helpful. Small company, however. Scheduling can be difficult, but it's also good to know that he is in demand as well.
Description of Work: I purchased a deal for two hours of audio-video installation services.
Rating CategoryRating out of 5
Yes, I recommend this pro

Justin J.
03/2015
5.0
home theater design
  + -1 more
Upon further inspection I chose to conceal my wires along one of my walls and not in the walls. I will at some point need this service. Frank was very quick to respond to me through the business center and I am very thankful for his prompt response. I will most likely be giving him a phone call or message in the very near future to complete this project. Thank You Frank!
Description of Work: They responded to my request for service to run wires in my walls for my surround sound.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald F.
12/2014
5.0
home theater design
  + -1 more
He did all I expected and more. He made a puzzling arrangement of components workable and comprehensible, patiently explaining things and answering questions I posed. He arrived even before the scheduled appointment time and stayed almost two hours.
Description of Work: Reset controls on sound/TV/ Blu-ray/receiver setup, removed unneeded wires and untangled remaining ones.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

RHONDA T.
12/2014
5.0
home theater design
  + -1 more
He came the first business day after I purchased the deal (the grandkids thank you!!!) was right on time and work very fast. It doesn't look quite so scary behind that bose system thanks to his organization and explanations. If I run into problems in the future - or - decide to add to my system, I would definitely use him.
Description of Work: Put my home theatre system, dish and wii back together again. Organized the mess of wires beautifully and explained the various parts to me so I could put back together on my own.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$79

DON D.
11/2014
4.0
tv antenna
  + -1 more
They are great. Scheduling is not too easy because the man we call is now located in Ohio and he calls someone who’s local to come out. The technicians are professional.
Description of Work: Anytime we have TV problems, they come to fix it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Lynda W.
10/2014
5.0
home theater design
  + -1 more
While we felt the price was high, the work was fine. Scheduling was great. He has done several projects for us over the past few years.
Description of Work: They rewired our current sound system. The work took one person, with a helper part of the time, about a week to complete.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Ethan F.
10/2014
2.0
home theater design
  + -1 more
They decided they didn’t want to do the job. They were inflexible with scheduling. They had a really narrow scheduling windows and didn’t seem willing to do the work. I have since had the Deal refunded.
Description of Work: I purchased the deal to primarily have wired speakers installed for a sound system.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Response from Custom Digital Inc
I drove over an hour to arrive promptly at our scheduled meeting time, only to find no one home, with no call or notice. To be more "flexible" would cause me to lose even more time and money.

Stephanie K.
08/2014
5.0
electrician, home theater design
  + 0 more
It went great. He coordinated times that fit into his schedule for the installation. He made sure we understood how the system worked and gave us options. He was really good at staying in touch and was there if we had a problem or had additional questions. I would highly recommend his company.
Description of Work: Moved TV surround sound system to basement. Also installed additional controls for full home sound system. He connected and assured the existing system was working and installed a receiver for the sound system linking it to our mobile device.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Contact information

Wilmington, Wilmington, OH 45177

www.customdigitalinc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
TV Service - Satellite,
Electrical,
TV Antenna,
Internet Service,
Home Security Systems,
TV Repair,
Home Automation,
Phone Wiring,
Website Design & Development,
Computer Repair

FAQ

Custom Digital Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Custom Digital Inc accepts the following forms of payment: Check,PayPal
No, Custom Digital Inc does not offer free project estimates.
No, Custom Digital Inc does not offer eco-friendly accreditations.
No, Custom Digital Inc does not offer a senior discount.
No, Custom Digital Inc does not offer emergency services.
Yes, Custom Digital Inc offers warranties.
Custom Digital Inc offers the following services: Home Theater, Audio Systems, Displays, System Controls, Home Automation, Power Conditioners & Satellite Systems
Macintosh networking.

Contact information

Wilmington, Wilmington, OH 45177

www.customdigitalinc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM