WOODHILL SUPPLY INC

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As for the visit, I thought it went well - he was pleasant. I provided our vision of what we were looking to do - take down a wall between the kitchen and dining area. Reconfigure kitchen - move refrigerator and stove to different areas - add a dishwasher. He offered a few ideas and said he would draw them up and give us a call, which never happened. I asked him about recommending contractors to which he replied "that would be unethical", but I will give you a list of companies and individuals to choose from which didn't happen either.

See above.

WHEN THEY DELIVERED THE ORDERED SUPPLIES, THEY TOLD ME THAT THE SHOWER DOOR WAS BACKORDERED AND THEY WOULD DELIVER IT IN A FEW DAYS. SINCE THE PLUMBER HAD QUITE A BIT OF WORK TO DO TO INSTALL EVERYTHING, THE "FEW DAY" DELAY SEEMED FINE TO ME. AFTER THE FEW DAYS HAD PASSED, I CALLED TO INQUIRE ABOUT THE SHOWER DOOR TO BE TOLD THAT THEY HAD NEVER ORDERED IT. I ASKED IF I HAD BEEN CHARGED FOR IT AND WAS TOLD NO. SO THE PLUMBER WAS ON-SITE AND WAS GOING TO MEASURE AGAIN SO THAT IT COULD BE ORDERED. UNFORTUNATELY, THE PLUMBER/INSTALLER FOUND THAT THEY HAD MUCH OF WHAT THEY HAD SOLD ME FROM MOEN WAS UNUSABLE IN MY INSTALLATION UNLESS I TORE OUT THE WALL AND REPLACED INTERNAL PLUMBING. WHEN I ORDERED THE SUPPLIES, I TOLD THEM EXACTLY WHAT I WAS DOING AND WHAT I WAS REPLACING AND THEY ASSURED ME THAT THIS WOULD WORK FOR MY INSTALLATION. THEIR BILL OF SALE SAID ALL OF THE SUPPLIES WERE NOT RETURNABLE. ANOTHER FIRM WHO WAS DOING THE GRANITE WORK SAID THAT THEY WOULD AGREE TO TAKE THE SUPPLIES BACK WITH A 20% RE-STOCKING FEE - IT WAS THEIR MISTAKE NOT MINE! WOODHILL CONFIRMED TO THE GRANITE GUY THAT I HAD NOT BEEN CHARGED FOR THE UN-ORDERED SHOWER DOOR. I WENT SEARCHING AT OTHER PLUMBING SUPPLY COMPANIES AND FOUND A VENDOR WHO COULD MAKE THE SOME OF THE MOEN SUPPLIES WORK, SO I KEPT THEM. I PUSHED ONE MORE TIME AND FOUND OUT THAT THEY HAD IN FACT CHARGED ME FOR THE UN-ORDERED SHOWER DOOR. IN SUMMARY, WOODHILL SUPPLY CARRIES GOOD PRODUCTS BUT THEY HAVE NOONE WHO KNOWS THE PRODUCTS AND THEY HAVE VERY UNFRIENDLY BUSINESS PRACTICES, INCLUDING A NO-RETURN POLICY FOR THEIR MISTAKES AND CHARGING PEOPLE FOR THINGS THAT WERE NOT EVEN ORDERED AND TELLING THEM THAT THEY WERE NOT CHARGED.