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Grimestoppers

House Cleaning

About us

Greetings. I'm Tim Marlowe, owner and operator of GrimeStoppers. I started this house cleaning business with my wife Barbara, over 27 years ago with one idea in mind: Deliver exceptional customer service and your customers will love you for it. After all these years, I still believe that if you do the right thing and what's best for the customer, the rest will come. We know that everyone has different needs when it comes to having their homes cleaned. We work hard to schedule our crews when it's convenient for you, not at the whim of our schedules. If for any reason you are not satisfied with our services, we'll clean your home again until we get it right. We want you to be thrilled with our cleaning service so that someday, you'll be one of our happy customers on our testimonial page! To have the same crew come to clean your home is like having a good friend take care of the things you love. Your crew will get to know your home and just what you like done, every time. Also, we do make reminder calls, so if you are anything like me, you won’ forget us! If you'd rather book online, you can go to our website: www.grimestoppers.com to book directly. If you don't see a date you're looking for, please call the office as we don't always have every opening posted on our booking site. The price indicated on the booking site is not final. The AngiesList discount is integrated in the online booking first time cleaning price. Look forward to working together to make your home/office/living space look sparkling.

Business highlights

38 years of trusted experience

Services we offer

House & Office Cleaning.

Services we don't offer

Disaster & Construction Cleaning.

Amenities

Free Estimates
Yes
Senior Discount

0%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.5139 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
13%
3
8%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.6
responsiveness
4.8
punctuality
4.7
Showing 76-100 of 139 reviews

Tina R.
05/2012
5.0
house cleaning
  + -1 more
My crew that comes out is extremely good. They are also a great company. My two daughters also use them. We haven't had any problems!
Description of Work: They come every other Friday for basic housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary K. D.
05/2012
5.0
house cleaning
  + -1 more
I enjoyed having them here very much. The work was excellent. Everything turned out very good. I have them scheduled to come back this month.
Description of Work: They cleaned the kitchen and bathrooms. They also vacuumed and dusted the other rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melanie D.
09/2011
5.0
house cleaning
  + -1 more
Tim, the owner, returned my initial phonecall the next business day. We set up an appointment for two days later. The next morning Tim called again to confirm our appointment and mentioned that they would be sending two people for 2 1/2 hours instead of 3 people for 2 hours. I said that was fine. The next day, two women arrived at exactly the time they were scheduled for. They introduced themselves, I gave a few specific instructions, and they got to cleaning. They were friendly to my small dog and asked questions about my preferences in cleaning. They were efficient and did a good job. I am not a perfectionist, but my house seems very clean! I used a 50% off coupon from angies list (also on their website) for this first cleaning. I plan to use Grime Stoppers again for our bi-weekly cleanings.
Description of Work: Two women cleaned the entire house (3 bedroom, 2 bath) in about 2 1/2 hours. They cleaned bathrooms and kitchen, vacuumed carpet and rugs, cleaned wood floors (with our choice of cleaner), washed windows (they even vacuumed out the space between the window pane and screen), and dusted.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Janet D.
09/2011
5.0
house cleaning
  + -1 more
Answer my request. Got information within 12 hours. Gave detailed estimate. Introduced crew, which confirmed date, time, and services. Worked non stop and did an excellent job.
Description of Work: Grimestoppers, cleaned entire house. Furnituring, base boards, dusted, bathrooms cleaned, floors vacuumed and mopped.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

joseph B.
08/2011
4.0
house cleaning
  + -1 more
They are quick. They don't stay very long because they send 3 people at a time. The work is okay; it's pretty average. It's good if I want it done quickly and don't want them in my house all day. The quality is not all that great. They are responsive.
Description of Work: I use Grimestoppers for partial housecleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Chris F.
08/2011
3.0
house cleaning
  + -1 more
I was kind of disappointed overall unfortunately. I had used the Angie's List coupon of 50% off, which was supposed to eaqual 2 hours of cleaning for the price of one. The crew was only hear for about an hour and a half. I specifically mentioned how the main bathroom needed attention. When I went in to look around after the crew had left I noticed the shower walls were not scrubbed. I also felt that details were over looked ( fluffing couch and chair pillows, straightening up living room furniture, etc.). In my opinion this all could have been taken care of in the half and hour they were still supposed to be working.
Description of Work: Overall house cleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

$94

Response from Grimestoppers
I called the member to offer her a different crew for 1 free hour of cleaning since she wasn't satisfied with the first crew. She accepted.

KARAN S.
06/2011
5.0
house cleaning
  + -1 more
The work turned out very well. They have been very reliable.
Description of Work: They clean my house weekly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hazel A.
06/2011
5.0
house cleaning
  + -1 more
It’s been a good experience with the company. They are reliable and reasonable in terms of the cost.
Description of Work: They have been our regular housecleaners for several years. Generally it’s the same crew that always comes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LAURA S.
06/2011
5.0
house cleaning
  + -1 more
They come every two weeks. They are fabulous. They do great work. I am very happy with what they do and I highly recommend them.
Description of Work: They are my regular house cleaners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOAN H.
06/2011
4.0
house cleaning
  + -1 more
They have been great. We have never had any problems with them. We have been exceptionally satisfied every time.
Description of Work: They have cleaned our house for us multiple times.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Allyson B.
06/2011
5.0
house cleaning
  + -1 more
They do a nice job cleaning; they have the work done within an hour. Sometimes it depends on the crew with the quality of the work because some are better than ours.
Description of Work: They do housecleaning work for us every week.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Carol R.
05/2011
5.0
house cleaning
  + -1 more
I called originally for a late afternoon cleaning time. The time that was scheduled the day before was noon and then they actually got to my house a little earlier than that. Other than that one glitch, they did a great job. The house looks great, they did everything I asked them to, including moving things in order to dust underneath. They went right to work and worked really well as a team. I will have no problem using them again. Thank you!
Description of Work: Dusting, vacuuming, cleaning bathrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Bethany R.
03/2011
4.0
house cleaning
  + -1 more
For those looking for a cleaning service with a reasonable price and good quality, Grimestoppers is a good choice. In my experience with 3 different companies, Grimestoppers was the best in comparison. However, I have very high expectations for a clean house and I didn't feel that my house was spotless after the cleanings. Often times I felt that the service was rushed and areas that needed a true deep clean, such as the master bathroom and kitchen floors were not given the attention deserved. Also, there were a couple of miscommunications with management regarding my cleaning schedule which did become a little annoying.
Description of Work: Cleaned my house twice a month. Also performed move-out cleaning service.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$115

Jim O.
03/2011
5.0
house cleaning
  + -1 more
They do an excellent job. They come in and they do it in what we feel is a brief amount of time. They do very well. They are watchful. I have an elderly mother who lives at home. They do very well. They do everything the way you expect. They call ahead of time to let you know when they will be there.
Description of Work: They cleaned our house every other week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Virginia D.
03/2011
5.0
house cleaning
  + -1 more
I like them a lot. They come on time. They are efficient. They are pleasant. The price is not cheap but it seems fair.
Description of Work: They clean my house in an hour. The price is for one hour for three people.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85.15

BRYAN G.
03/2011
5.0
house cleaning
  + -1 more
It is excellent. We have used them for about seven years. The ladies are friendly. They are good about doing the things I want. I have no reason to change. The price is for one hour.
Description of Work: They clean every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

Mary S.
03/2011
5.0
house cleaning
  + -1 more
We are pleased with them. Occasionally they will break something and don't tell us. They are reliable. We always get the same person in charge. They send over four people at a time and are in and out in a hour. If there is any problem in getting here, they will call to let know us know.
Description of Work: They come once every other a week to clean.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Ronnie J.
03/2011
5.0
house cleaning
  + -1 more
They are excellent. They have excellent service. I have used them for a couple of years every month and they are very, very good. They are reliable. They are usually on time. They do a good cleanup job. They do whatever I ask in that time period.
Description of Work: They do general cleaning on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

PETER M.
01/2011
3.0
house cleaning
  + -1 more
They did a very shoddy job. They skipped the entire finished basement and steps leading down. The movers tracked in a lot of dirt and they missed salty snowy footprints all over the living room and kitchen. I don't know if they used dirty mop water or just missed spots. They were also more than an hour late and when I booked the appointment, they were clearly annoyed that I was using their 50% off Angie's List coupon.
Description of Work: I had them clean the rental house that I just moved out of.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$115

LAURA S.
11/2010
5.0
house cleaning
  + -1 more
They are excellent. I have been using Grimestoppers for more than a year and love Jennifer and her crew. The best part is that they clean as well today as they did the first time they came. That is exceptional as well as unusual.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$127.3

JEAN & WALTER R.
11/2010
5.0
house cleaning
  + -1 more
I'm very happy with them. They send three people. You pay according to how big the space is. They will come and give a price estimate first for free.
Description of Work: I've had them working for me for around 10 years. They come once a month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

JOAN B.
11/2010
4.0
house cleaning
  + -1 more
It is good. The girls are very friendly and they do whatever I ask them to do.
Description of Work: Once a month they come and clean the whole house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Cynthia O.
11/2010
5.0
house cleaning
  + -1 more
It is great. They are always on time. They send a team of three so they are in and out fast. I am always pleased. They are very friendly and trustworthy. I leave a key with them and there are no problems.
Description of Work: They come every two weeks and clean my whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8

Hazel A.
11/2010
5.0
house cleaning
  + -1 more
They do a good job. They are reliable.
Description of Work: We use them regularly every week for housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

JOAN H.
11/2010
5.0
house cleaning
  + -1 more
It was OK. The only bad thing is that their prices have gotten a little too costly. That is why I stopped using them.
Description of Work: They cleaned the house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Grimestoppers is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Grimestoppers accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Grimestoppers offers free project estimates.
No, Grimestoppers does not offer eco-friendly accreditations.
Yes, Grimestoppers offers a 0% senior discount.
No, Grimestoppers does not offer emergency services.
No, Grimestoppers does not offer warranties.
Grimestoppers offers the following services: House & Office Cleaning.
Disaster & Construction Cleaning.

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM