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Grimestoppers

House Cleaning

About us

Greetings. I'm Tim Marlowe, owner and operator of GrimeStoppers. I started this house cleaning business with my wife Barbara, over 27 years ago with one idea in mind: Deliver exceptional customer service and your customers will love you for it. After all these years, I still believe that if you do the right thing and what's best for the customer, the rest will come. We know that everyone has different needs when it comes to having their homes cleaned. We work hard to schedule our crews when it's convenient for you, not at the whim of our schedules. If for any reason you are not satisfied with our services, we'll clean your home again until we get it right. We want you to be thrilled with our cleaning service so that someday, you'll be one of our happy customers on our testimonial page! To have the same crew come to clean your home is like having a good friend take care of the things you love. Your crew will get to know your home and just what you like done, every time. Also, we do make reminder calls, so if you are anything like me, you won’ forget us! If you'd rather book online, you can go to our website: www.grimestoppers.com to book directly. If you don't see a date you're looking for, please call the office as we don't always have every opening posted on our booking site. The price indicated on the booking site is not final. The AngiesList discount is integrated in the online booking first time cleaning price. Look forward to working together to make your home/office/living space look sparkling.

Business highlights

38 years of trusted experience

Services we offer

House & Office Cleaning.

Services we don't offer

Disaster & Construction Cleaning.

Amenities

Free Estimates
Yes
Senior Discount

0%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.5139 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
13%
3
8%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.6
responsiveness
4.8
punctuality
4.7
Showing 26-50 of 139 reviews

Lynn L.
02/2017
5.0
house cleaning, floor cleaning
  + 0 more
They've been very good in every way. I am very pleased with their work. They're prompt, always within 10 minutes of when they said they'd be here. They're very efficient and thorough.
Description of Work: I contacted Grimestoppers for regular cleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Liz C.
02/2017
5.0
house cleaning
  + -1 more
I am currently going through my first trimester of pregnancy and can't seem to keep up with the housework. This service was a needed relief! I almost cried tears of joy when I walked into my house after they were finished. The house was spotless clean and smelled wonderful. I highly recommend this company and will continue to use this organization moving forward.
Description of Work: The team showed up on time and provided wonderful housekeeping service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Mary Jo H.
12/2016
5.0
house cleaning
  + -1 more
Three wonderful women came and cleaned my mom's house. They are the best cleaners and nicest people we have ever met. I wish I remember there names so I can tell the owners how fantastic they were. The house has never been cleaner in the 50 years we have lived there. Thank you soooooo much!
Description of Work: Clean my mom's house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle B.
11/2016
5.0
house cleaning
  + -1 more
I would recommend them to everyone. They were excellent.
Description of Work: They cleaned vacuumed and wiped down walls of our ranch with basement. Cleaned two bathrooms. Cleaned, polished, kitchen apppliance, stove refrigerator, microwave, and fan. Sink shined better than new. Dusted everything. Shower floors windows s clean. Everything shined.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Larry D D.
07/2016
4.0
house cleaning
  + -1 more
I got them from Angie's List. To tell the truth, I think their pricing is reasonable but what they pay their employees is not reasonable. I use them on a regular basis. They come in and they do it very quickly and it is satisfactory but they could do more in depth cleaning.
Description of Work: For housecleaning, I use Grimestoppers.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

MALCOLM K.
05/2016
5.0
house cleaning
  + -1 more
They sent three women out as a team and they did in depth cleaning the first visit. They did fantastic job and I would use them again.
Description of Work: Total house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Sarah J.
12/2015
3.0
house cleaning, window cleaning, floor cleaning
  + 1 more
Provider left message that crew would arrive at 10:40am and crew arrived around 10:27am. I needed the few extra minutes to finish preparing for cleaning crew and get my 3 small children ready to leave and get out of their way. The lead crew member wasn't overly nice, seemed short and in a hurry, the other 2 crew members were very nice and made me feel comfortable having them in my home. No one asked me what specific services I was really looking for or how they could tailor their service to my needs, they just walked in the door and started going to work while we tried to quickly get out of the way. It was a little awkward upon arrival and I was a little nervous to leave my house because of this. I was really hoping the crew would be cleaning my blinds sense it's a part of the service listed online as well as dusting window seals, disappointed to find this wasn't done. This service cost $40 more than my regular cleaning service.
Description of Work: Dusted furniture,mopped all floors, vaccumed all carpeted areas, cleaned all bathrooms, showers and tubes, cleaned interior windows, made unmade beds, wiped some cabinets (not all), cleaned all inner facing Windows, did not dust window seals, no removal of the few cobwebs, hardwood floors appeared filmy and looked unclean within a few hrs, dining room table showed furniture polish with dull blotchy spots.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

$125

Response from Grimestoppers
We left a voice message with the client the next business day asking if she was happy with the cleaning or if she had any other feedback for us. She never contacted us. The first we heard about her dissatisfaction with the service is when she posted this review. We then called her and offered a different crew FREE of charge to come back and make things right. Our policy is we guarantee our work 200%. Meaning, if you're not happy with the service, we'll send a different crew back, free of charge. If you're still not satisfied, we'll refund your money. First time cleanings we set up for more time so it cost more than a normal, regularly scheduled service. Her rate would've been $23 cheaper if she continued on a schedule with us. We're sorry she didn't feel that we provided her the service she was looking for. We're hoping she calls us back so we can make things right and send a different crew back FREE of charge.

Joan R.
06/2015
5.0
house cleaning
  + -1 more
This company is just excellent. The management is always available. The same people come to work each time. They are very careful, and you can trust them. They are always on time and don't over charge. They are always willing to satisfy the customer. They never cancel. They are very consistent.
Description of Work: They clean my home on a bi-weekly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan L.
05/2015
5.0
house cleaning
  + -1 more
I had previously posted an unsatisfactory review but am pleased to say that Grimestoppers did everything to ensure that any complaints I had were corrected. They sent a different team of ladies who did a FANTASTIC job! They were very pleasant & made sure everything was to my satisfaction. I had some friends & family over helping me set up for a garage sale & they were thoroughly impressed. Tops of appliances & shelves were dusted, furniture was vacuumed, all areas I asked to be done were taken care of. I highly recommend Grimestoppers not only because they proved they could do an excellent job cleaning my house, but also because they do appreciate their clients and want to make sure they are completely happy with the service.
Description of Work: Cleaned the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan S.
12/2014
3.0
house cleaning
  + -1 more
My complaint is that they just don't pay enough attention to detail. They will dust the front of your TV and not the cart that it's on. They just don't do a thorough job. I have found their service to be hit and miss. It seems like they do all they can within an hour and then they leave which I find disappointing.
Description of Work: We had hired them to clean the house.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
punctuality
5.0

$100

Response from Grimestoppers
When the client informed us of the things that weren't being done, we offered her free of charge a different crew to try out. She declined. Whenever things aren't being done to the customers satisfaction, we try to correct the problem. We'll either send the crew back the same or next day to fix what wasn't done or if the customer wants, we can offer a different crew free of charge.

Sierra C.
08/2014
1.0
house cleaning
  + -1 more
I spoke with the provider about their cleaning services. Angie's List offers two coupons for the provider. With one coupon you get 50% off first time customer and the other coupon you 50% off first time customer excluding move in/move out. I am moving in my new home and wanted move in services but Grimestoppers would not honor my coupon although there are two coupons listed on Angie's List. This is not my error and the company should have honored the coupon. This is just bad business on Grimestoppers behalf.
Description of Work: Nothing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$313

Response from Grimestoppers
I've been trying to reach our account rep today but no response yet. When we received this call, I immediately called Angie's List and asked about us having 2 coupons. I was told by Angies List that there's only one coupon and that it has an asterisk after it stating that we don't offer 1/2 off on move in/out cleanings. I will try to contact Angie's List again to get more information on this.

joann L.
08/2014
5.0
house cleaning
  + -1 more
They did a good job in a short amount of time. The Angie's List half price offer for first time users was what prompted me to call them.
Description of Work: The three women came and cleaned the entire house as I asked them to. They were pleasant, friendly, and did their job well. I especially liked that they cleaned the interior windows and wiped down all the mini-blinds. They did miss wiping the top of the refrigerator and some of the outside kitchen cabinets, however, I did not specifically ask them to do that. I will definitely call them again.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$125

Peter K.
07/2014
4.0
house cleaning
  + -1 more
They do a good job and they are reasonably priced. They are attentive.
Description of Work: I used the services of Grimestoppers. I have been using them for four years for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Pamela M.
05/2014
5.0
house cleaning
  + -1 more
I have been using their services for a couple of years and they have been pretty good. Usually four crew members come out and they complete the job in about an hour and twenty minutes. They do all of the cleaning from the hardwood floors, marble, stainless steel, and dusting. They aren’t able to accommodate last minute requests and you have to call at least few weeks in advance. Other than that, they do great work.
Description of Work: I have used their housecleaning services for my 2,200 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$119

Kathleen W.
05/2014
5.0
house cleaning
  + -1 more
They showed up on time. Were friendly and professional. Did a great job. The place was spotless.
Description of Work: Cleaned the house after I moved out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Elizabeth S.
04/2014
5.0
house cleaning, floor cleaning
  + 0 more
They came when they promised to come. They seemed very organized and focused. The team worked well together.
Description of Work: They cleaned, dusted, swept, vacuumed and washed the floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

SUSAN P.
04/2014
5.0
house cleaning, floor cleaning
  + 0 more
They do a great job. It cuts down on our dust and pet hair significantly.
Description of Work: Cleaning of my house. 2 floors of vacuuming and mopping, dusting, bathrooms and shower.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$204

W James O.
03/2014
5.0
house cleaning
  + -1 more
A team of 3 arrives on time and the work is thorough. They are professional and pleasant.
Description of Work: Household cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Margrit Z.
03/2014
5.0
house cleaning, floor cleaning
  + 0 more
Always on time, very pleasant to work with, very good jobs.
Description of Work: Cleaning, dusting, washing floors, cleaning bathrooms, vacuuming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Tina R.
03/2014
5.0
house cleaning
  + -1 more
Always on time, personable, accommodating, just great service.
Description of Work: Excellent!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Martin H.
03/2014
5.0
house cleaning
  + -1 more
I've used their crews for many years without any problems. They are courteous, efficient & pay attention to details.
Description of Work: House cleaning services-regularly scheduled every 2 weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Thomas W.
03/2014
5.0
house cleaning
  + -1 more
The crew worked quickly and efficiently.
Description of Work: Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$94

Arlene M.
03/2014
5.0
house cleaning
  + -1 more
Grimestoppers was able to come on short notice when I needed them and they did an excellent job at a reasonable price. They were professional and friendly.
Description of Work: Grimestoppers cleaned my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Roxanne L.
02/2014
3.0
house cleaning
  + -1 more
So if you want just light cleaning then they're ok.
Description of Work: This company doesn't really provide deep cleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$125

Response from Grimestoppers
The client was scheduled for just one hour and ten minutes= $119. We hadn't been to her house to clean in over 8 months. In order for us to provide a thorough cleaning for someone that goes less frequently, we would need more time in the home, usually up to 2 hours for our 3 person crew. The scheduling of an hour and ten minutes is typical of a client that goes weekly, biweekly, or monthly. I called the client and let her know to schedule more time next appointment if she wants a thorough cleaning.

VICKI K.
01/2014
5.0
house cleaning
  + -1 more
I am extremely pleased with this company. They clean my house and my daughters on different schedules. We both have the different crews that come regularly so they know our homes. They do a great job, and are efficient. Tim is great to work with and the flexibility is great. They always call the day before to remind me and I need that! I appreciate their honesty, several times they have cleaned without me being there and I have not had a worry. A big thumbs up for this company.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Grimestoppers is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Grimestoppers accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Grimestoppers offers free project estimates.
No, Grimestoppers does not offer eco-friendly accreditations.
Yes, Grimestoppers offers a 0% senior discount.
No, Grimestoppers does not offer emergency services.
No, Grimestoppers does not offer warranties.
Grimestoppers offers the following services: House & Office Cleaning.
Disaster & Construction Cleaning.

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM