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Grimestoppers

House Cleaning

About us

Greetings. I'm Tim Marlowe, owner and operator of GrimeStoppers. I started this house cleaning business with my wife Barbara, over 27 years ago with one idea in mind: Deliver exceptional customer service and your customers will love you for it. After all these years, I still believe that if you do the right thing and what's best for the customer, the rest will come. We know that everyone has different needs when it comes to having their homes cleaned. We work hard to schedule our crews when it's convenient for you, not at the whim of our schedules. If for any reason you are not satisfied with our services, we'll clean your home again until we get it right. We want you to be thrilled with our cleaning service so that someday, you'll be one of our happy customers on our testimonial page! To have the same crew come to clean your home is like having a good friend take care of the things you love. Your crew will get to know your home and just what you like done, every time. Also, we do make reminder calls, so if you are anything like me, you won’ forget us! If you'd rather book online, you can go to our website: www.grimestoppers.com to book directly. If you don't see a date you're looking for, please call the office as we don't always have every opening posted on our booking site. The price indicated on the booking site is not final. The AngiesList discount is integrated in the online booking first time cleaning price. Look forward to working together to make your home/office/living space look sparkling.

Business highlights

38 years of trusted experience

Services we offer

House & Office Cleaning.

Services we don't offer

Disaster & Construction Cleaning.

Amenities

Free Estimates
Yes
Senior Discount

0%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.5139 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
13%
3
8%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.6
responsiveness
4.8
punctuality
4.7
Showing 101-125 of 139 reviews

Scott & Vicki R.
07/2017
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

mary C.
04/2017
3.0
house cleaning
  + -1 more
Bad. Don't waste your money.
Description of Work: I needed a regular cleaning. I have had a great cleaner for years but they were going back to school. I looked at Angie's list. Grimestopers got good reviews. Tim promised 3 gals for 3 hours. With coupon 200.00. Ok so team Ashley struck out. Didn't even vacuum under beds. Also couldn't vacuum around a few plants.

Rating CategoryRating out of 5
quality
2.0
value
2.0
responsiveness
4.0

$240

Response from Grimestoppers
We reached out to [Member Name Removed] after the cleaning we did for her on March 23rd. We didn't hear back any positive or negative response so we assumed she was satisfied with the cleaning. After seeing this review, we reached out to her again. She agreed to have a different crew come back for a free cleaning. She was very happy with the 2nd cleaning and is now a Monthly client.

Mary F B.
09/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Excellent work done by staff from Grimestoppers!
Rating CategoryRating out of 5
Yes, I recommend this pro

Larry D D.
07/2016
4.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Scott & Vicki R.
03/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GARY U.
02/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$102

Earline C.
01/2016
2.0
house cleaning
  + -1 more
unknown
Description of Work: There was a team of 3 & although they did call,they were 30mins late(no problem with that).Their cleaning ethics are very poor they didnot clean the inside of either 3 of my bathroom showers.My house was dusty and I asked them to dust---They worked backward by dusting furniture first and ceiling fans last and consequintly leaving the furniture dusty.I had informed them that it takes from 3-3&1/2hrs to clean my house,but in 2hrs they had their coats on ready to leave. They didn't tidy up anything(straighten or fluff pillows or throws on the sofas.They were very young and need more training. The one cleaning the Kitchen was very noisey with cling ,glang etc.. I reported this to the Owner & he offered to send them back--but no thanks, not again.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
punctuality
2.0

$125

Response from Grimestoppers
Before the crew left, we asked the client if she wants us to stay for another hour or so to finish the job, and she declined. We told her we could get everything done, we just needed more time. She declined. Everything wasn't cleaned properly because we needed more time. The client agreed and we agreed. For some reason, she didn't want us to finish, even though she knew her house needed the extra time to get it done. At the end of my conversation with her, I offered her a different crew, FREE of charge to send back there, and again, she declined.

Larry D D.
11/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125

William H.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They provided housecleaning services.
Rating CategoryRating out of 5
Yes, I recommend this pro

Scott & Vicki R.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They clean my house on a monthly basis.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ralph G.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They provide housecleaning services.
Rating CategoryRating out of 5
Yes, I recommend this pro

Veronica S.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They've been cleaning my house regularly for over two years.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jacqueline C.
10/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: Good.
Rating CategoryRating out of 5
Yes, I recommend this pro

JIM R.
11/2010
5.0
house cleaning
  + -1 more
It has turned out pretty good. At one point I thought they weren?t doing a very good job. I talked to them and they corrected everything. That was about a year ago and I haven?t had any issues since then. They are willing to do whatever I ask. If there is something in particular generally they will do it. They will generally do things that I haven?t thought about such as moving couches to clean under them. They seem to do that on a regular basis. If they ever forget something and I notice and ask they will do it. They bring a crew from two to four people, generally it is three. We have a house that is a basement and three floors. Usually they concentrate on two floors, but if I need them to do the third they will always do it. I am very grateful to have them.
Description of Work: They come once a month. They do general cleaning of floors and clean the bathroom very well. They do dusting, windows, sweeping and bed making.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

John M.
11/2010
4.0
house cleaning
  + -1 more
It is fine. I am happy with them. They are flexible. If I need changes such as time they will change that for me. The two gals are very personal and likeable. It isn?t every nook and cranny but is adequate for what I need. I don?t think I could pay someone for the kind of cleaning that I would do myself. They are flexible that if I need more time I can add that too.
Description of Work: They do a general dusting and a general cleaning. They do the floors and the bathrooms. We have a condo and it is small. They come twice a month.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$69

CHRISTINE J.
10/2009
5.0
house cleaning
  + -1 more
Three service people come in for an hour and divide up my house. They are prompt and they try to have the same crew leader for a couple years at a time, though she may bring a different team with her. They know my house and where the problem areas are. They also bring their own supplise.
Description of Work: Grimestoppers does the general cleaning in my kitchen and bathrooms and dusting and vaccum in the rest of the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

LAURA S.
06/2009
5.0
house cleaning
  + -1 more
I have been using for them few years now. They do a beautiful job for me. They come down once in a month and they do the cleaning. The house stays clean for a month, but they are very expensive.
Description of Work: I use Grimestoppers for cleaning my house. They came here in the first week of June.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

ALISON S.
10/2007
4.0
house cleaning
  + -1 more
They are very prompt, they are always on time. One week I get a great cleaning, but other weeks maybe not; not consistent. Some weeks not as good. They have a very set system of how they handle your home. Additional requests thrown in are not always done as well. They do not do hand cleaning of floors which I would prefer. They are very reasonable price wise. Cost is per hour and includes 3 people.
Description of Work: General housecleaning every other week.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

KATE F.
07/2007
2.0
house cleaning
  + -1 more
We were charged a rate of 1.5 hours for each cleaning. However, because my husband does shift work, he was home several times when they showed up, and they never stayed more than 50 minutes. Work was shoddy. Floors were never cleaned properly; if I wiped up a spill the day after they "cleaned" my floors, the towel I used would be brown with dirt. Almost every time they were here, they left a note "reminding" me that they accepted tips. I was under the impression that tipping was based on the quality of the work. Their billing system is completely disorganized. Despite numerous phone calls, they insisted that I owed them for my last cleaning even though I had paid them and provided proof that they'd cashed the check. Poor service, dishonest, and greedy.
Description of Work: Company did housecleaning for us for approximately 6 months.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$83

Response from Grimestoppers
I don't know how to respond to the work being shoddy other than when the customer isn't satisfied, we always offer a credit towards that cleaning and/or give a different crew. We stress that customers communicate with us so we can manage our crew and crew leaders in the event that the work isn't being completed properly. Also, in this case, the customer started her service paying one time behind. That means that she paid for her first cleaning the second time we came. So the last payment she made was for the second last time of cleaning. She didn't understand this that she still owed us.

CHRISTOPHER B.
08/2001
2.0
house cleaning
  + -1 more
DESPITE REPEATED REQUESTS TO TAKE MORE TIME AND DO A THOROUGH JOB OF CLEANING, THIS COMPANY'S WORKERS WERE CONSISTENTLY SLOPPY IN THEIR WORK. THE LAST STRAW WAS THE DAY WE CAME HOME TO FIND THAT THEY HAD HELPED THEMSELVES TO THE LEFTOVER PIZZA IN OUR REFRIGERATOR!
Description of Work: WE HIRED THIS COMPANY TO CLEAN OUR HOUSE EVERY TWO WEEKS AND THEY WORKED FOR US FOR ABOUT SIX MONTHS.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0


MARGOT S.
07/2000
2.0
house cleaning
  + -1 more
3 PEOPLE ON A CREW THEY JUST WERE NOT GOOD,NEVER GOT THE FLOORS CLEAN, ASKED THEM TO COME BACK AND THEY NEVER DID
Description of Work: 63.13 FOR AN HOURS WORK: GENERAL HOUSECLEANING

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$63

01/2000
1.0
house cleaning
  + -1 more
THE COMPANY DID AN IN-HOME ESTIMATE FOR HOUSECLEANING THEN PERFORMED 50% OF CLEANING BUT CHARGED FULL AMOUNT
Description of Work: HOUSE CLEANING
Rating CategoryRating out of 5

PAUL C.
01/2000
5.0
house cleaning
  + -1 more
THEY DID AN OKAY JOB. THE MEMBER JUST TOLD THEM WHAT NEEDED TO BE DONE BUT HE HAD TO REMIND THEM THROUGHOUT THE TIME THEY WERE THERE- THEY SEEMED TO FORGET SOME THINGS.
Description of Work: HOUSECLEANING FOR A ONE TIME CLEANING. ALL ROOMS, FLOORS, DUSTING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/1999
5.0
house cleaning
  + -1 more
COME EVERY 2 WEEKS TO CLEAN HOUSE. DEPENDABLE. GOOD WORKERS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PHIL H.
04/1999
1.0
house cleaning
  + -1 more
THEY CAME OUT AND GAVE HER AN ESTIMATE FOR HOUSECLEANING. SAID THEY WOULD BE USING FOUR DIFFERENT SWEEPERS, WHICH PLEASED THE MEMBER. WHEN THE WORKERS SHOWED UP, ALL THEY HAD WERE BROOMS AND THE MEMBER SENT THEM HOME.
Rating CategoryRating out of 5

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Grimestoppers is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Grimestoppers accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Grimestoppers offers free project estimates.
No, Grimestoppers does not offer eco-friendly accreditations.
Yes, Grimestoppers offers a 0% senior discount.
No, Grimestoppers does not offer emergency services.
No, Grimestoppers does not offer warranties.
Grimestoppers offers the following services: House & Office Cleaning.
Disaster & Construction Cleaning.

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM