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Grimestoppers

House Cleaning

About us

Greetings. I'm Tim Marlowe, owner and operator of GrimeStoppers. I started this house cleaning business with my wife Barbara, over 27 years ago with one idea in mind: Deliver exceptional customer service and your customers will love you for it. After all these years, I still believe that if you do the right thing and what's best for the customer, the rest will come. We know that everyone has different needs when it comes to having their homes cleaned. We work hard to schedule our crews when it's convenient for you, not at the whim of our schedules. If for any reason you are not satisfied with our services, we'll clean your home again until we get it right. We want you to be thrilled with our cleaning service so that someday, you'll be one of our happy customers on our testimonial page! To have the same crew come to clean your home is like having a good friend take care of the things you love. Your crew will get to know your home and just what you like done, every time. Also, we do make reminder calls, so if you are anything like me, you won’ forget us! If you'd rather book online, you can go to our website: www.grimestoppers.com to book directly. If you don't see a date you're looking for, please call the office as we don't always have every opening posted on our booking site. The price indicated on the booking site is not final. The AngiesList discount is integrated in the online booking first time cleaning price. Look forward to working together to make your home/office/living space look sparkling.

Business highlights

38 years of trusted experience

Services we offer

House & Office Cleaning.

Services we don't offer

Disaster & Construction Cleaning.

Amenities

Free Estimates
Yes
Senior Discount

0%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.5139 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
13%
3
8%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.6
responsiveness
4.8
punctuality
4.7
Showing 126-139 of 139 reviews

Nancy K.
04/2015
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Nancy S.
03/2015
5.0
house cleaning, floor cleaning
  + 0 more
.
Description of Work: They cleaned my home, washing floors, cleaning bathrooms, vacuuming.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

BARBARA R.
02/2015
5.0
house cleaning
  + -1 more
It went very well.
Description of Work: General Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mitchell M.
06/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Joyce Z.
03/2013
3.0
house cleaning
  + -1 more
Refer to paragraph above
Description of Work: One young woman was in charge. She had 2 helpers. They were all very nice. My apartment had not been cleaned thoroughly for some time altho I'm the only one living here, I eat out a lot and the place does not get messy. I feel that dusting with a feather duster merely moves the dirt around but doesn't pick it up and take it away. They did not move the couches....said they were too heavy. When I had a cleaning woman in the past, she moved the furniture on her own. The cost was a special of one half off: $125.00. I would never, under any circumstances, pay $250. for what they did. I have not used a service like this in the past. Next time I will have a written list of what I need to have done and I will inspect all on the list before they leave. Nice as they were, I will not use this service again.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$125

Response from Grimestoppers
We left a message for (Member name removed) (after the cleaning) asking her if she was satisfied with our service and if she wanted to go on our schedule. She never called us back. When we don't hear back from a customer after a first cleaning we assume they wanted our service for just one time and that they were satisfied. If (Member name removed) made us aware she was unsatisfied for some reason, we would've had the opportunity to make things right. We will attempt to contact (Member name removed) again and see if she wants us to send another crew out, free of charge, to make things right.

Danielle L.
01/2013
3.0
house cleaning
  + -1 more
see above
Description of Work: They called because they were running late, which was fine, no big deal. I didnt feel they cleaned very well though. I told them to be careful of the kitchen floor becase its a bit uneven, but when they left there were still crumbs?? Also it didnt appear their vaccum worked very well. They did ok, but I have seen better. It was a last minute appointment, so they were very accomodating for that.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$60

Pamela S.
12/2012
5.0
house cleaning
  + -1 more
Great
Description of Work: Excellent service great work gets along with my dogs like they were theoir own

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Diana E.
10/2011
1.0
house cleaning
  + -1 more
It did not.
Description of Work: 10/11/2011 I called this company and it took me some time to get a response. When a response was received and whomever answered the call indicated that she would get back with me and never did. The company was recommended to me not only by Angie's list, but also by several friends. They will not be using them again, due to their lack of professionalism. Therefore, not services were performed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Grimestoppers
The member called us and left us a message asking for information. We called her back and in our conversation found out that we don't service her area and told her so. Diana mentioned that she spoke to several other cleaning companies and we think she might have confused us with one of those other companies.

KARAN S.
11/2010
5.0
house cleaning
  + -1 more
well
Description of Work: Grimestoppers has cleaned for us for several years. They do good basic cleaning very efficiently. They accommodate special requests, and are receptive to being asked to do things differently or more carefully. They maintain good contact with their customers and work hard to mesh with their customers' schedules.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

DARCI U.
10/2002
4.0
house cleaning
  + -1 more
unknown
Description of Work: HOUSECLEANING - KITCHEN, BATHROOMS, FLOORS, DUSTING, ETC.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARY K O.
06/2002
2.0
house cleaning
  + -1 more
unknown
Description of Work: BI-WEEKLY HOME CLEANING

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$67

STEVE & REBECCA S.
01/2002
4.0
house cleaning
  + -1 more
unknown
Description of Work: I WAS IMPRESSED WITH REPRESENTATIVE, ESTIMATE AND RECOMMENDATIONS. I CHOSE TO GO WITH A SMALLER ORGANIZATION.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


DARCI U.
01/2002
4.0
house cleaning
  + -1 more
unknown
Description of Work: BASIC HOUSE CLEANING: BATHROOMS, KITCHEN, WOOD FLOORS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$65

SCOTT M.
06/1997
5.0
house cleaning
  + -1 more
THEY CLEAN MY HOUSE EVERY WEEKEND

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Grimestoppers is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Grimestoppers accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Grimestoppers offers free project estimates.
No, Grimestoppers does not offer eco-friendly accreditations.
Yes, Grimestoppers offers a 0% senior discount.
No, Grimestoppers does not offer emergency services.
No, Grimestoppers does not offer warranties.
Grimestoppers offers the following services: House & Office Cleaning.
Disaster & Construction Cleaning.

Contact information

4913 Robinhood Dr, Willoughby, OH 44094

http://www.grimestoppers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM