B DRY SYSTEM

The B-dry team arrived around 9:00am and had the sump pump installed and everything cleaned up by 12:30. I have a finished basement but they only had to take up 4.5 tiles to complete the installation. The crew was professional and answered my questions when asked.

The project started and finished on schedule. The entire project took 3 days. I appreciated that they worked a longer day on the last day to complete the project before the weekend (and Thanksgiving holiday). They were patient with some issues that arose related to working with the village to identify an appropriate location for the sump discharge. Once we determined it should be routed to an outdoor drain, they worked around the timing required to get a plumbing company to snake out the drain before they connected to it. We appreciate the lifetime warranty and Dave and Michael's attention to detail in the work and answering our questions.

We purchased a ranch home with an unfinished basement in November 2010. We found out very quickly the basement had serious water problems (thanks to the dishonest previous owner). So before we could think about finishing the basement we needed to get the water problem addressed. We received four quotes, ranging from $7530 to more than $17,000. B-Dry and its waterproofing system came in at the lowest. My father-in-law had used B-Dry in the past and was very complimentary of the company. We hired B-Dry and have not been disappointed. They put it in a waterproofing system more than two years ago and we have had only one minor problem, a small puddle of water coming through one of the walls in our utility room about a month after putting in the system. That problem was quickly addressed and we have not had any further problems. The warranty is a lifetime, transferable warranty as well. B-Dry dug inside the basement and did not dig outside around the house, another plus.

DAVE BARNELL (MANAGER) WAS VERY MEAN TO ME WHEN I REQUESTED THEIR SUMP PUMPS TO BE REPAIRED/REPLACED IN CONNECTION WITH A FLOOD. I JUST NEEDED AN ESTIMATE FOR REPAIR/REPLACEMENT (MY FLOOD INSURANCE WAS GOING TO COVER IT), AND HE WAS VERY MEAN, NON-RESPONSIVE, AND NON-PROFESSIONAL. IT WAS NOT COVERED (DUE TO FLOOD DAMAGE), BUT HE COULD HAVE BEEN AT LEAST A LITTLE BIT HELPFUL. I STILL HAVE NOT HAD THE PROBLEM RESOLVED BY ANYBODY. THE COMPANY IS ALSO TERRIBLE AT RETURNING PHONE CALLS.

THEY DID A GOOD JOB PERFORMING ALL OF THE REQUESTED WORK. I ENCOUNTERED A PROBLEM WITH THEIR SUPPORT. MY HOUSE WAS FLOODED ON 6/14, WHICH RUINED MY BACKUP SUMP PUMP SYSTEM (WHICH I PURCHASED FROM B-DRY). THEIR MANAGER WAS VERY MEAN TO ME WHEN I REQUESTED HELP GETTING THIS BACK-UP SUMP PUMP TAKEN CARE OF. HE BASICALLY BLAMED IT ON THE MANUFACTURER, SAYING IT WAS THEIR PROBLEM AND NOT B-DRY'S (EVEN THOUGH I PAID B-DRY FOR THE SUMP PUMP). HE ALSO SAID THAT FLOODS ARE NOT COVERED IN THEIR WARRANTY (WHICH I UNDERSTAND). I JUST WANTED AN ESTIMATE FOR REPAIR AND COULDN'T EVEN GET THAT DONE WITHOUT MUCH PAIN. THEY DID NOT DO ANYTHING TO HELP ME ON THIS. THEY ARE ALSO TERRIBLE ON RETURNING PHONE CALLS.