Two Men and a Truck

I called and left messages 3 or 4 times concerning a local move. Never received a call back.

I was extremely pleased with the service. They were professional when booking the job, very upfront about costs and timing. She was also very accommodating in terms of the scheduling timing. The move back took less time than they had quoted, making the job less than the quote. They have to care about their employees because on both occasions the moving team of men (3-4)were very friendly, professional, and fast. No grumbling in nasty heat and humidity, which was amazing! Nothing damaged or broken. I have moved quite a bit and they are at the top of the bunch, you know what you are getting and they don't trick you into extra charges or surprises at the end. I would definitely use them again.

Overall, a very positive experience. They showed up on time and were very polite and efficient. They bumped a few things, but nothing major. The scheduler was easy to work with, and their estimate of how long the job would take was accurate.

Overall, the guys were nice. The job took quite a bit longer than the quoted time. We had labeled all of our boxes as to where they were to go, but many of them, even though they were labeled, were just placed in the garage and my wife and I had to move them. We had a few items damaged, and reported this to them, but they have yet to fix them. We had an old washer and dryer that we were going to donate to our church and my wife felt pressured to let them take it. Overall, I don't think I would use them again.

I FELT THEY DID A GOOD JOB. HOWEVER, THE LEAD GUY SEEMED TO TALK TOO MUCH & I HAD TO TELL HIM TO MOVE THINGS ALONG, OR IT PROBABLY WOULD HAVE COST ME ANOTHER HOUR OF LABOR. THEY PACKED THINGS WELL & WERE CAREFUL WITH OUR BELONGINGS.

THE MOVERS WERE ON TIME AND VERY POLITE. THEY DID A GOOD JOB MOVING EVERYTHING AND DID NOT DAMAGE ANYTHING. THEY ALSO DID NOT LEAVE A HUGE MESS EVEN THOUGH IT WAS RAINING.

UPON PLACING THE FIRST CALL, THE WERE VERY ORGANIZED AND ABLE TO MEET OUR TIMEFRAME. THE TEAM WAS NOT ONLY PROMPT, THEY ARRIVED A LITTLE EARLY TO ENSURE THEY WERE ABLE TO GET THE JOB DONE. THEY WERE SUPPOSED TO CHARGE MORE FOR MOVING 36' TV, BUT THEY DID NOT SINCE MY HUSBAND HELPED THEM MOVE THE TV. WE WERE TOTALLY IMPRESSED AND THEY RECEIVED A GREAT TIP, WHICH WAS WELL DESERVED.

IN ADDITION TO THEIR USUAL WONDERFUL SERVICE, BECAUSE THE FAMILY RECEIVING THE HOUSEHOLD ITEMS HAD RECENTLY ARRIVED IN CLEVELAND FROM NEW ORLEANS, THESE GOOD PEOPLE DONATED THEIR SERVICES. THEY DESERVE TO BE RECOGNIZED FOR THEIR GOOD WORK AND GREAT COMMUNITY SPIRIT. THEY DON'T TALK ABOUT DOING THE RIGHT THING - THE JUST DO IT!

THE MOVERS WERE LATE - ABOUT 1/2 HOUR TO AN HOUR LATER THAN THE ETA. THE MOVERS WERE NICE GUYS; HOWEVER, THEY DAMAGED SEVERAL ITEMS INCLUDING: A TV, COUCH, OVER-STUFFED CHAIR, PLANT STAND, DESK, SHOE RACKS, ETC. THE TV, COUCH, CHAIR, AND DESK WERE DAMAGED BEYOND REPAIR. I SPOKE WITH THE OWNER/MANAGER, WHO CAME OUT TO ASSESS THE DAMAGE. HE REPLACED THE TV AND THEN, FAILED TO RETURN ANY PHONE CALLS AFTER PROMISING TO FIX THE OTHER ITEMS. VERY UNPROFESSIONAL. I WILL NEVER USE THIS COMPANY AGAIN.

ALWAYS POLITE, ON TIME, AND REASONABLY PRICED. SOMETIMES THERE'S A DELAY IN GETTING BACK TO YOU ON A PHONE MESSAGE, BUT THEY'RE WORTH THE WAIT. I'LL PROBABLY NEVER USE ANOTHER MOVER.

ON TIME, WORKED VERY EFFICIENTLY AND WERE QUITE HELPFUL. QUOTE PROCESS QUITE GOOD. ENDED UP ONLY COSTING ABOUT HALF WHAT WAS QUOTED.

DID A GREAT JOB. NO COMPLAINTS, REASONABLE COST, & WORKED EFFICIENTLY, WHICH IS APPRECIATED, SINCE THEY CHARGE BY THE HOUR. NO DAMAGE TO MY BELONGINGS.

GREAT WORK, MORE CAREFUL WITH MY FURNITURE THAN MY FIANCE. THEY WERE FUN TO WORK WITH, WHILE BEING VERY PROFESSIONAL, MADE MOVING LOW STRESS, WHICH IS CERTAINLY APPRECIATED.

WE HAD NOT HAD ENOUGH TIME TO PREPARE FOR OUR MOVE, BUT OUR MOVERS WERE JUST WONDERFUL. THEY STARTED MOVING WHAT WE HAD PACKED AND HELPED US COORDINATE WHAT STILL NEEDED TO BE DONE. WHEN WE NEEDED MORE BOXES THAN WE PLANNED THEY CALLED THE OFFICE AND HAD SOMEONE BRING US MORE SO WE COULD KEEP WORKING UNINTERRUPTED. WE ENDED UP MAKING SEVERAL TRIPS WITH THE TRUCK AND WHILE MY HUSBAND CONTINUED TO PACK UP I WAS ABLE TO GO TO THE NEW HOUSE AND WORK WITH THE MOVERS. THEY MOVED THE BROKEN APPLIANCES AT THE NEW HOUSE OUT INTO THE GARAGE AND BROUGHT IN THE NEW. THEY LIFTED AN ALMOST-FULL FREEZER OF FOOD DOWN THE BASEMENT STEPS. THEY DISASSEMBLED AND THEN REASSEMBLED OUR DRESSERS, DESKS, AND DINING ROOM HUTCH AND PUT THEM ALL INTO PLACE. AND BEST OF ALL, THEY GOT OUR QUEEN-SIZE BOX SPRING UP OUR STAIRS WITH NO PROBLEMS AND WITHOUT GOUGING THE WALLS. IT WAS A LOT OF WORK, BUT OUR EXPERIENCE WITH THIS COMPANY AND THIS GROUP OF MOVERS WAS ONE OF THE HIGH POINTS OF OUR NEW HOME EXPERIENCE.

RAN INTO A FEW UNFORSEEN CIRCUMSTANCES (UNABLE TO PARK IN DRIVEWAY; HEAVY ICE ON FRONT STEPS), BUT WORKED RIGHT THROUGH THEM, WITHOUT HARDLY ANY DELAY (ONLY WENT OVER ESTIMATED TIME BY AN HOUR, OR SO). MOVERS WERE VERY PROFESSIONAL, PATIENT AND FRIENDLY. GREAT EXPERIENCE, WHICH HELPED REDUCE AN ALREADY STRESSFUL SITUATION (MOVING). WOULD DEFINITELY RECOMMEND TO FRIENDS, AND WOULD USE THEM AGAIN, IF - GOD FORBID - WE EVER MOVE IN THE FUTURE.

BOOKING PROCESS WAS EASY, THE PHONE REP (BRENDA) ANSWERED ALL MY QUESTIONS AND EXPLAINED EVERYTHING. I GOT WRITTEN CONFIRMATION IN THE MAIL THE NEXT DAY. A THREE MAN MOVING TEAM WAS USED (THEY USE THREE MEN WHEN AN ELEVATOR IS INVOLVED). THE TEAM ARRIVED RIGHT ON TIME, ASSESSED THE SITUATION TO CONFIRM THE ESTIMATE AND GOT RIGHT TO WORK. THEY WORKED VERY HARD AND EFFICIENTLY, AND DID TAKE GOOD CARE WITH ALL OF MY PROPERTY. THE WHOLE JOB TOOK 4.75 HOURS, WHICH WAS JUST UNDER THE ESTIMATED AMOUNT. EVERYTHING ARRIVED SAFELY, WITHOUT ANY TROUBLE. THIS WAS A VERY GOOD MOVING EXPERIENCE. I WOULD CERTAINLY RECOMMEND THIS COMPANY'S SERVICES TO OTHERS.

THEY UNDERESTIMATED THE AMOUNT OF WORK IT TOOK TO MOVE ME FROM A LARGE HOUSE TO A SMALL HOUSE. THEY WERE NOT FINISHED WITH THEIR WORK, THEY QUIT AT 5:30 BECAUSE IT WAS SATURDAY AND THEY WERE GOING OUT. A TRUCKLOAD WAS LEFT IN MY OLD HOUSE, SCATTERED EVERYWHERE. THE NEW OWNERS WHO HAD RECEIVED THE KEYS WERE EXTREMELY UPSET. I STOPPED PAYMENT ON THE CHECKS. THE FOLLOWING MONDAY THE MOVERS CAME BACK AND BROUGHT THE REST OF MY STUFF. THEY JUST THREW IT IN THE GARAGE. I HAVE A GARAGE THAT HAS PARTIAL BEDROOM SETS, TOOLS, TOYS, BOOKS, SEWING BASKET, PERSONAL ITEMS. THESE ITEMS ARE NOT IN BOXES! THERE IS A LARGE BOX USED FOR SMALL KITCHEN APPLIANCES THAT HAS BOOKS IN IT. IT IS TILTED ON ITS SIDE AND THE BOOKS ARE SCATTERED EVERYWHERE. IT'S TOO HEAVY TO PICK UP. THERE'S A MATTRESS BUT I CAN'T GET TO IT. I CAN'T FIND MY COLLECTION OF DVD'S, CLOCK, OR POTTERY. I NEED THIS COMPANY TO COME BACK OUT AND REDO THE GARAGE OR ELSE I WILL HAVE TO HIRE SOMEONE ELSE. I AM ON UNEMPLOYMENT RIGHT NOW. HELP

VERY PLEASANT. THEY COULDN'T GET EVERYTHING INTO ONE TRUCK, AND TRIED TO GET ME TO USE TWO, WHICH WOULD HAVE DOUBLED THE COST. THEY NEED BIGGER TRUCKS. THEIR POLICY IS THAT EVERYTHING MUST BE BOXED, AND THEY CAN PICK AND CHOOSE WHAT THEY'LL MOVE, AND YOU END UP BUYING LOTS OF BOXES. THE MOVERS WERE VERY PLEASANT, KIND AND CAREFUL.

VERY GOOD EXPERIENCE. THEY WERE GREAT ABOUT KEEPING IN TOUCH, ESPECIALLY IF THEY WERE FORCED TO BE LATE FOR ANY REASON. THEY WERE BOTH PROFESSIONAL & PLEASANT. IT WAS HARD WORK INVOLVING THREE SEPARATE LOCATIONS THAT THEY DID VERY WELL.

THEY MADE SURE THE JOB WAS DONE RIGHT. VERY POLITE. EVEN MOVED EXTRA ITEMS NOT ORIGINALLY REQUESTED, BECAUSE THERE WAS STILL EXTRA TIME ALLOTTED.

THEY WERE ON TIME, POLITE, EFFICIENT, ORGANIZED, UNPACKED QUICKLY ONCE WE FOUND LOCATION, AND ASKED IF THERE WAS ANYTHING ELSE THEY COULD DO.

OVERALL, THE MOVERS DID A GREAT JOB. THE PERSON I BOOKED THE JOB WITH WAS VERY PLEASANT AND HELPFUL. THE MOVERS THEMSELVES WERE FRIENDLY AND DID A GOOD JOB, ALTHOUGH I FEEL THAT MY HUSBAND AND I SPED THEM ALONG BY PITCHING IN AND HELPING. I GOT THE FEELING THEY WOULD HAVE DAWDLED MORE HAD WE NOT BEEN SO ACTIVE. THEY WERE ALSO VERY CAREFUL WITH THE FURNITURE AND PACKING. ALL IN ALL, A GOOD BARGAIN FOR PEOPLE WHO DON'T WANT TO DO A WHOLE MOVE BY THEMSELVES.

I WENT TO THEIR OFFICE AND EXPLAINED THE MOVE I NEEDED. I EXPLAINED THAT I DIDN'T WANT SOMEONE INEXPERIENCED, AND I WANTED SOMEONE IN CHARGE TO BE ACCOUNTABLE. THEY SENT INEXPERIENCED WORKERS AND THERE WAS NO SUPERVISION. THEY SCRATCHED A PIECE OF FURNITURE. THEY ASKED FOR A LIST OF THINGS TO BE MOVED, AND THEY DIDN'T USE THE LIST. I SIGNED THE FINAL CONTRACT. WHEN THE MOVE WAS HALF FINISHED (DELIVERY TO THE NEW LOCATION HAD NOT BEEN MADE YET), ONE OF THE WORKERS, WHO WAS VERY INTIMIDATING AND AGGRESSIVE, TOLD ME I HAD TO PAY THEM NOW. AFTER THE MOVE WAS FINISHED, THE PERSON THAT I THOUGHT WAS THE FOREMAN TOLD ME TO PAY. I ASKED IF HE WAS A FOREMAN, AND HE SAID HE WAS NOT. A FEW DAYS AFTER I GAVE THEM THE CHECK, I STOPPED PAYMENT ON THE CHECK. I TRIED TO TALK WITH THE OWNER AND SHE REFUSED TO SEE ME TWICE. I WANTED TO AVOID THIS BY HAVING A FOREMAN.

OUTSTANDING, POLITE, AND VERY EFFICIENT!

THERE WAS SOME DAMAGE, AND THEY WORKED WITH ME TO RESOLVE THE ISSUE