H Jack's Plumbing & Heating Co

VERY HIGH work Estimate

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Very professional.

They are prompt.

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VERY FAST RESPONSE. CAME OUT THE SAME DAY I CALLED. DID EXCELLENT WORK. I APPRECIATE THEIR GREAT MARKETING!

AFTER INITIAL PHONE CALL THE MANAGER CAME THE NEXT DAY TO PROVIDE FREE ESTIMATE. THE ESTIMATE WAS AT MID RANGE OF COMPETING ESTIMATES. WORK WAS SCHEDULED FOR 3 DAYS AFTER ACCEPTING THE ESTIMATE. SERVICEMEN WERE ON TIME, POLITE, AND PROFESSIONAL. THE COMPANY REQUESTED OR SCHEDULED ALL REQUIRED PERMITS AND INSPECTIONS. THE SYSTEM WORKS GREAT! VERY HAPPY WITH JOB AND PRICE.

I CALLED HJACK'S OVER THE WEEKEND FOR SERVICE ON MONDAY MORNING, AND WAS TOLD SOMEONE WOULD COME FIRST THING MONDAY MORNING. I HAD TO CALL MID-MORNING MONDAY, AS NO ONE CAME. IT WAS CLEAR THEY FORGOT ABOUT THE APPOINTMENT. THEY DID SEND SOMEONE OUT WITHIN 2 HOURS OF MY REMINDER CALL. WHEN THEY CAME A SECOND TIME, TWO WEEKS LATER, THEY SAID THE DRAIN TRAP NEEDED TO BE REPLACED, AND THAT THE PREVIOUS PLUMBER THEY SENT SHOULD NEVER HAVE TRIED TO SNAKE IT. REPLACEMENT OF THE TRAP WAS THE ONLY OPTION, ACCORDING TO THEM. THEY THEN SAID THE PLUMBER THEY INITIALLY SENT HAS SINCE LEFT THE COMPANY. THEY WOULD CONSIDER DEDUCTING THE COST OF THE FIRST VISIT FROM THE COST OF REPLACING THE DRAIN TRAP AND SOME PIPE, ESTIMATED AT $1000+, BUT WOULD DO NOTHING FOR ME UNLESS I AGREED TO PAY THEM FOR MORE THE EXTENSIVE(AND EXPENSIVE)WORK, EVEN THOUGH THEIR COMPANY'S REPRESENTATIVE WAS ''WRONG''. LATER I CALLED AN ANGIE'S LIST RECOMMENDED PLUMBER WHO FIXED THE PROBLEM FOR $60. HE SAID THAT WE CAN STILL WOR

RETURNED CALL AND WERE ON TIME FOR APPOINTMENT FOR ESTIMATE. ENTIRE CREW WAS EXTREMELY PUNCTUAL, EFFICIENT, AND PLEASANT TO WORK WITH. QUALITY OF WORK WAS EXCELLENT, AND THE CREW WAS ABLE TO DEAL QUICKLY WITH ANY ISSUES THAT DID ARISE.

WHEN I CALLED TO MAKE APPOINTMENT, I ASKED IF THERE WAS A MINIMUM CHARGE AND WAS TOLD 'NO.' THE SERVICE MAN WAS AT MY HOME FOR FIVE MINUTES--ALL HE DID WAS RECONNECT THE PULL CHAIN, WHICH I COULD NOT SEE. NO PARTS OR MAJOR LABOR INVOLVED. IT WAS A 30 SECOND FIX. WHEN HE CALLED IN, HE WAS TOLD TO CHARGE ME $140. EVEN HE WAS APPALLED. HE STATED HIS MANAGER TOLD HIM TO REPLACE SOME PARTS IN ORDER TO JUSTIFY THE CHARGE. THE REPAIRMAN TOLD HIM I DID NOT NEED PARTS AND REFUSED. I GOT ON THE PHONE AND SAID I FELT THIS SHOULD BE A NO CHARGE SITUATION. FINALLY GOT HIM DOWN TO $69--WHICH I STILL FEEL UNFAIR. MANAGER SAID IF I GAVE HIM ALL MY 'FUTURE PLUMBING' WORK HE WOULD CONSIDER 'NO CHARGE.' AS A FIRST TIME CUSTOMER, I WAS TOTALLY DISGUSTED BY LACK OF GOODWILL AND PROFESSIONALISM EXHIBITED BY COMPANY. THE REPAIRMAN FURTHER STATED HE HAD BEEN THROWN OUT OF OTHER HOMES WHEN HE TOLD THEM THE AMOUNT DUE. I WOULD NEVER USE THEM AGAIN AND STRONGLY RECOMMEND OTHERS DO NOT, AS WELL. VERY

I WAS STUCK AND HAD TO USE THEM. THEY DID NOT GIVE ME ANY FEEDBACK ON HOW TO PREVENT THE PROBLEM IN THE FUTURE. THEY TOLD MY TENANTS WHAT TO DO BUT DID NOT GET ANY INFORMATION TO ME TO LET ME KNOW I NEEDED TO GET THE CLEAN OUT TAKEN CARE OF AS WELL. I WOULD NOT USE THEM AGAIN.