Sunsational Pools

Description of Work: Answered the phone, and told me they're no longer in business.

Description of Work: I have used this company to open and close my pool in 2010. They were prompt and did a good service at a good price. When they closed my pool in 2010 Mike told me I needed a new liner because I had a large rip in my liner by the skinner. I had known this, but was putting it off because of the large price to replace the liner. I decided I would replace the liner at the beginning of the 2011 season. Because it would take longer to replace the liner than just open the pool, I contacted Mike early to mid April to get things going. He came out and looked at the tear and said he would start working on the pool in order to make sure it was finished and open by June 1st. I had called him several times thru May in order to get things started. He came out wrote up a contract and asked for a deposit. I gave him a $1000 deposit...the job was going to be $3220.. I called and left several messages in May. Time passed and still he was not out to drain and clear the pool in preparation for the new liner. Finally, the first week of June he called me and said he had been in the hospital with a heart attack and May Not be able to put the liner in my pool. I told him I would still like to use him and would wait another few weeks for him to be better. He encouraged me to get someone else. I called him mid-June to see if he could do the pool - he again encouraged me to get someone else. Finally, I said I wanted my $1,000 deposit back and would search for someone else....after 3-4 weeks I finally got my $1,000 back while searching for someone else. He is a young man and I realize things happen, but I would have expected him to let me know sooner that he could not do my pool. So I was stuck mid-June with no one to replace the liner and open the pool. Mike was very good at opening and closing my pool...prompt and the price was lower than most, but I was very disappointed that I was left mid-June with no one to replace the liner. The communication regarding his health problem and lack of ability to replace my liner was not good.

Description of Work: Sunsational Pools inspected the pool at a house we bought.

Description of Work: None

Description of Work: I purchased a pool heater and light that they will install on May 19, 2011. They will also hook up everything and open my pool for the season. I thought the price was reasonable and if they perform the service like they performed the estimate and explained of exactly what and how they will perform the services it should be outstanding. i will complete another report when the work is completed. They came out, Owner Mike and helper, and proceeded to remove the old pool heater. While Mike was installing the new Pool Heater, his helper was draining the pool cover so it could be removed. When they removed the cover the water was green so Mike added strong chemicals to bring the water to the level that allows for swimming. They folder up old cover. Since the water was so bad, they did not clean around the top of the pool or do much else relative to pool opening/cleaning. They did hook up everything and tested pump, new pool light and heater. They were supposed to bring Chemicals I ordered but they were back ordered. I waited 2 weeks for my chemicals and finally had to buy them from another store. I can't blame Mike as he did a great job and it was right after weather was so bad, raining about every day for couple of weeks. He was super busy so I appreciate his efforts to come on time and get my equipment up and running. I certainly will use this Company in the future.

Description of Work: At the start of the season, Sunsational Pools Company opened our pool and they serviced our pool throughout the summer months. Last week, they came back to perform the pool closing.

Description of Work: Very prompt, very knowledgeable. Another company tried to have us pay a set amount every week for 10 weeks as a condition of having their service. Mike educated my husband on what he needed to do - and is available when needed. How refreshing.

Description of Work: They finished opening a pool that another company had screwed up. Mike vaccumed and got all the leaves out of pool. He checked out all systems: pump, chemistry, and heater. He gave full instructions on everything with very specific recommendations for care, maintence and selection of products. It was obvious from the outset that Mike has the experience and know how necessary to walk into any residential pool setting and solve all your issues if a timely, cost-efficient matter.