Mr. Handyman of Cleveland's Northwest Suburbs

Very prompt and on time.? Always cleans up.? Does a great job with everything.

It went fine. Handyman easily and quickly repaired the door and exposed brick outside. He also mounted a few photos. He was on time, professional and friendly.

Charged me to come and fix the gutter guards that they have installed. Gutter guards have COMPLETELY fallen off. I have called there 5 times, and I get the same response that someone in the office will get back to me, however no one has bothered to call me. I have given them an ample opportunity to come out and fix this issue. All they have to do is call me one time and we can rectify this problem. I would tell them to not ignore your customers. Showed up at my house without contacting me, luckily I was able to come home to oversee the work. If they come out and fix this issue, all will be well.

Worker arrived in timely fashion and finished what he could. He could not do the tuckpointing because it was raining, so he came back the next day and finished that part. This is the third time I've used this company and have yet to be disappointed!

It went well! Contractor was on time, courteous and offered a cost-effective solution to the repairs.

It went well. He was prompt. We told him what we needed done and he took care of it. It took him less than half a day.

because we had already moved to N Carolina, Michael's team had additional hurdles to gain access for several visits our realtor said that they had done a great job, and we will use him again, if we need anything else done!

fine. do not send this again as you have sent it multiple times and i have submitted this in the past. yr service is good but please do not send me anymore reviews to fill out for mr handyman avon ohio thanks

Michael was prompt each and every visit. This gave our tenants confidence that he'd be there when told at least 1 day in advance

The handyman worked for a few hours on various projects for us, then proceeded to make a slew of "freshman mistakes" during the course of the day. He incorrectly hung up our towel rack (did not use a leveler so it was lopsided and did not ask me where we wanted it to be placed) then started to put together my baby's dresser. There was a damaged part of the dresser and he continued to put this together without asking me what the next steps were (e.g. continue to put it together or disassemble it since we needed to return it.) When I confronted the technician about this, he would NOT discount my rate. He left angry, left a semi-assembled dresser and would not take responsibility for his actions. Not only that, but he also had a laundry list of projects left for him that were unfinished. I contacted Michael Fay who only agreed to discount my rate and come out days later to both disassemble the damaged dresser and reassemble the new one as I had a limited amount of time to disassemble the dresser and return it to in order to get a new dresser. This never happened. He was only able to come out days later as they were "busy" and offered the same technician who did the work before (I did not want the original technician to come who did the shoddy work). He called a day before coming out and said that they would no longer be coming out and they would just not charge me. Days later I received a bill (with a discount) after he had previously told me that we would not be getting a bill. When I informed him that he originally said that I would not be charged, he sent a threatening email and said that he had "changed his mind." Not good business practices. I would NEVER work with Michael Fay or any of his technicians ever again. Here's why - if you have a client issue, you resolve it and fast. You never go back on your word if you saw its on us and then charge people. You don't leave a project unresolved. Lastly, you do not threaten your customers. I hope that this is a "teachable moment" for Michael about what "not" to do.

The personnel did an excellent job. He did his job, and finished it at the time he allotted. He was a nice guy.

Overall, the experience was very pleasant. Within a day after I contacted Mr. Handyman through e-mail, I received a phone call. He made arrangements at my convenience to come to the house and give us an estimate. ( very happy with the estimate ) . He informed us that he would watch the weather situation and as soon as it was warmer, he would set up the appointment to repair the frame. This was also at our convenience, as we informed him originally that this project was not urgent and we preferred it not be done until the weather would permit us to do the follow up painting that would be needed, after the project was completed. As soon as the weather permitted, he called us to set up a time to do the job. The handyman that came was very punctual and very friendly. He explained to me exactly how this happens ( the rotted wood ) and he described the material that he would be using to replace this section. This was a very tight fit and he displayed alot of patience with the continuous measuring and recutting of the material to make it a good fit . The final cost turned out to be even less than the estimate which was a pleasant surprise for us. I have other small projects and one by one will be calling Mr. Handyman in the future. While he was here, I had asked for advice on another issue I have, and he was very informative and explained several different options that could be used to do that repair. Not asking for any kind of an estimate at the time, but I was relieved to hear there were different options to resolve that problem also.

Called for and received estimate. Work was scheduled to be performed at our convenience. Repairman was punctual, knowledgeable and friendly, Price was very fair and work is very good.

Overall it was a good experience. I gave a B for price only because i normally do my own work but couldn't reach the vents. I also gave a B for quality only because the individual who performed the work left some screws in the driveway where they were parked.

The caprenter's name was Jim, very nice and knew just what to do. (I had a leaky porch roof and needed some stairs rebuilt) They make the steps at their plant and brought them to the house. All was done in the two days they said they would be.

It went very well from the initial estimate to the finished work. The estimate was what I was expecting to pay, and the follow through and actual work was done professionally and promptly. I am very pleased.

I have used them before. They knew my house and I knew them, which made it much easier. They were quite reasonable and worked quickly. They had all the equipment. They did a really good job and did what I wanted.

They were very nice and did a great job. They were professional and I was very pleased with the service.

It was excellent; they were friendly and did the job well.

The owner came to my house the night before my schedule appointment to take a look at what needed to be done, exactly. When Bill (the handyman) showed up the next day he was fairly well prepared on what needed to be done. He cut out one plank (I was afraid more would need to be removed) about 16 inches long and popped in a new one. Bill was very nice and let me watch as he worked. All in all it took about an hour and it was all finished.

It didn't go at all.........we did not/will not hire him after poor responsiveness to request for an estimate.

I called Mr. Handyman and requested an estimate for the repairs to my porch. Mike was that person who came out within that week and gave me a prompt estimate over the phone the same day. I was still looking for other estimates ( which I had to wait 3 weeks for). I found that the price was much lower that the others. When we scheduled the work, they were out within 1 week. The work was done within one day. I thought one board on the porch looked "funny" and he come out right away and replaced it. No muss, no fuss. He will be handling all of my repairs in the future. Way to go Mike!!!

There were two stages to the job. Removed the roof and the supports of columns. He did not replaced them and replaced it with a thinner grade for the roof. After he took $45.00 for the discounts he did not take that off. The total came out to $2980.00. I realized that the job did not look supportive and the chair were puncturing the roof. He offered a full deck roofing to be put down. I could not do it because I was leaving. He said he would womanized replacement on the roof. He punctured the roofing materials and it was no longer good. By that time I was gone. I asked my brother to go and take a look at it. My son who is a roof carpenter was so upset for the work. I'm back now and I need to get the work done now.

They did a nice job. The young guy showed right up and looked over things and told me how much it would be. Then within a few days a gentlemen showed up and did the painting and everything was good. They were prompt and nice. They got everything finished in one day and didn't mess around. I would definitely call them again for work around the house.

Very efficient with call back to review work to be done and provide estimate. Quick scheduling of work and gentleman that performed the work was very friendly and professional and did a great job. Trim looks great.