Mr. Handyman of Cleveland's Northwest Suburbs

Three business days before my scheduled appointment of June 21, 2016 they called and cancelled. Jim from Mr. Handyman gave no reason other than they couldn't do it at this time. I had a door jamb that was broke and the door was not lockable so I pleaded for them to please just do that one for safety. He agreed and sent someone over on June 21, 2106. they had given me an estimate $457.00 and 4 hours to replace/repair the jamb and $50 in materials. The worker arrived at 12:45 and left at 2:45 and left for 1/2 hour during that time to get material he had forgot. They charged me the $457.00. I spoke to Mike at Mr. Handyman on July 13th at 10:00 a.m. to discuss why they had not called me to schedule the work on the other two doors. He said Jim had said I cancelled the other two jobs, which I did not. At that time I discussed the cost of the door jamb with labor at $200 per hour (one man). He said the labor includes costs for the time it takes to get to the job as well as the time it took him to come out and do an estimate of the job several weeks earlier. I let him know that this does not seem appropriate as they did not do the rest of my job and they obviously did an abbreviated job on this door jamb since it only took half of the time he estimated. He agreed to refund $100 of the $457.00 I had paid and call me back to schedule the remaining jobs they cancelled after he looked at his schedule. . It is now September 1st and I have never heard from him and never received the $100 refund.

Never called back and never showed up. FAIL.

Did a great job on a project that many other companies wouldn't even touch. Great communication. Did what they said they would do, when they said they would do it, and charged what they said it would cost. Would definitely use again and would recommend to others.

Problem was solved to my satisfaction and raised the grade to a C

Michael Fay and his team just completed a third job for me within the last 9 months. These guys show up on time, work quickly and efficiently, and do quality work. I have found them to be quite knowledgeable about a diversity of construction related matters. They have handled well complex problems that came up during the first two jobs completed for me. The first job entailed replacing wood that had rotted over several years due to faulty construction -- water had been leaking through siding -- and required the replacement of structural materials in the garage. The situation was much worse than what we suspected before the guys began the job. They did a fine job for what I considered to be a fair price. They next remodeled the kitchen. We chose to keep the original cabinents. When the granite installers showed up they discovered that some of the cabinents were not in shape to support the countertops and the cabinents had not been installed properly some 20 years previous. Michael offered to rebuild the cabinents with quality plywood -- removing the cheap pressboard material used when these things were manufactured. This saved us a lot of money and several weeks of pain that would have come with having a kitchen ripped up while waiting for new cabinents to arrive. They did great work also with laying tile and grouting for the back of the countertops. Michael and team have shown themselves to be honest and quite skilled in doing many different kinds of work. They have skills far beyond what I envision when i hear the word "handyman." I would recommend anyone in the Cleveland area to at least get a quote from Michael Fay when considering a home repair or upgrade.

The experience went wrong when they didn't paint the walls carefully. Painted an entire door upstairs including the latch. They left stains all over the walls. They said racial slurs to me concerning hot sauce. The doors to the bathroom and laundry rooms were only painted on one side. The guy was getting angry and felt like I was trying to tell him how to do his job. They were upset that they had to correct their mistakes. I kept informing him that I would be trying to sell my house, and trying to get top dollar for it. Was getting angry that we were informing him of where things needed to be corrected. Informed him that there was a product that could remove the stains he had left. He began to apply the stain remover after I noticed the stains.

Very professional and friendly. Performed requested repairs timely and did an excellent job. Work area was immaculate when they left.

Installer arrived on time and went right to work. He removed the old door and installed the door I bought at a local box store. He keep the work area clean and took the old door with him. He also filled the gaps in the door frame with insulation. The price didn't seem out of line and I will be calling Mr. Handyman in the future.

The workmanship was excellent. No complaints.

I am totally thrilled. I have been unable to open my front door since painting was done over a year ago. Several of my male friends had attempted to open the door, without success. Nick spent less than ten minutes and had the door open. When I commented that he must be really strong, he told me that he worked smart, not strong. He told me even though I had left the door open for twelve hours after painting, the paint continued to cure and it had adhered to the weather stripping. If I had remembered to open the door the next day after painting, I would have been all right. The door opens more easily now than it has in years. Nick opened my side door in even less time than the front door. He replaced a screw in the top hinge with a longer screw. He told me that the problem with that door is the door frame is not totally square because the foundation is no longer level. He told me that even though the door looks crooked in the frame, it will no longer rub at the top corner because the longer screw holds it in place. Before he left, Nick told me that if I use the company again, I should make a list of all of the things I want done to fill up the time, since they charge by the hour. Even though Nick had completed the job in about a half hour, I was more than happy to write my check because he very efficiently did what my brawny friends were unable to do. Nick was friendly and professional and definitely knew what he was doing.

They are?still doing work for us. They get here, do the job, and if they run into any trouble they work through it.

Since I have never received the written estimate of costs, I would say this was a waste of time having him come over to measure my door.

After I approved the quote for the first property and the work did not start for a week to ten days, I called back and was told that some emails had gotten screwed up and that they were waiting for a part but work would start soon. After another week or so I called back. I gave all my information and was told that the issue would be looked into and someone would get back to me. No one called back that day or the next. I called again, no less that 3 times and gave my information only to never be called back. To this date, no one has done any work or called me back to let me know what is going on. It has been over a month since my initial call to Mr Handyman. Needless to say, I am going to find someone else to do the work. As far as I know, no one has even gone out to the second property to look at the job. No one has ever called me back with a quote.

DELIGHTED WITH QUALITY, SKILL, AND RESOURCEFULNESS, AND WILLINGNESS TO COLLABORATE WITH AN EDUCATED EYE TO COST EFFECTIVENESS.

My dog ate through my door frame in a panic attack! Dan from Mr. Handyman came out and cut out the damage and replaced it, as good as new! Mr. Handyman was less than half the cost of other quotes, and the work was well done! Being a single girl, cost is definitely an important factor in my buying decision! Great response time, friendly tech...even showed up early! I will call them again in the future! Highly recommended! A+++

Excellent. Everything went smoothly and project was done professionally. I will be using Dan in the future for tiling (sidesplash) in the kitchen and to install a wood floor in the kitchen, dining room and living room.

Day one, patch about 12 holes, fill in areas around breaker box and first coat of sheetrock. day two. second coat of sheetrock. day three final sand smooth areas (needed hardly any sanding) and texture ceiling patches. Overall the work was PERFECT. Super high quality work. The man who did the work came in, assessed the situation, and got right to work. I will admit it is not an easy task we gave him and thats why it cost so much. in the end they worked quickly and did excellent work which was important because we were trying to get our house ready to sell and didnt want holes everywhere in the basement as an unfinished project. I should have called them a year ago instead of thinking I could do it myself.

We have contracted Deitmar's services several times for various odd jobs around our home. Most recently, he installed a ceiling fan and in-wall safe. He is always professional, cleans up any mess and punctual. We will continue to contact Deitmar whenever we have an odd job - would highly recommend.

They came out and basically wrote down everything that I needed to have done which I thought I could have just given them over the phone. The guy that came out said that could not give me an estimate but someone else would reach out within two days with the estimate. I waited over two weeks and have not heard back from them.

good job...on time and professional..and cleaned up the mess...

Mr. Handyman never showed up for his service appointment. Please do not schedule with them.

Called twice and left a message twice the week of 5/5/2014. Never got a return phone call.

Misc services. Hanging curtain rods, pictures, shelves. Fix leaking shower.

Chose a different contractor based on expedited scheduling requirements.

unfortunately I was told he did not provide service on the NE side. Or should I say my home address. Athough the ad states East and West.