Hazelwood Floors

An absolutely awesome experience! After consulting with a few companies I decided to hire Hazelwood due to the communication and professionalism of their office manager, Erin. I can see this trickles down throughout the company. Everyone was a pleasure to deal with. The finished product looks terrific. Pricing is affordable. I would not hesitate to hire them again.

Kevin, their foreman, and his team showed up on time throughout the project. They were able to salvage enough flooring from the first floor to weave and repair the second floor hall. Kevin was so skilled I was unable to tell where the repairs were done. They then refinished thestairs , risers and landing. They began installing the first floor flooring. The flooring was 3/8" tongue and groove red oak flooring with a 2" face which I had custom milled to replicate what was available in the 1921 Sears Kit House that was being worked on. They sanded stained and refinished the new floors creating a custom stain that was compatible with my refinished woodwork. Kevin and his team were here 12 days. They minimized their sanding dust with vacuums and cleaned up after themselves every day before they left. The floors look as if they are in a new house built in 1921 which was my goal. I have new handrails and furnace heat diffusers which look original. I am totally satisfied with the work. I recommend Hazelwood Flooring to anyone who wants a quality professional flooring contractor.

this was a very positive experience. Everyone involved was polite and very communicative. The work was done in a timely manner and we are very satisfied with the results.

My experience with Hazelwood was very good. I liked that they encouraged us to ask as many questions as we could before the work started, and they patiently gave thorough answers. Hazelwood's workers were professional and provided good suggestions when needed. The floors look great.

Hazelwood Floors did a fantastic job. We had a large project. We had them install hardwood flooring in our dining room, living room, office, and upstairs hall. We also had them install hardwood on our stairs. They replaced some damaged wood in our foyer. They also refinished the floors in the foyer and kitchen. The floors look great! They arrived on time each day and cleaned up each evening. They were very careful to protect our cabinets, walls, etc. We couldn't be happier with the the job that they did. Everyone that we worked with at Hazelwood was very professional. We would definitely work with them again.

Summary: The floors looked good in the end, but the job took longer than it was supposed to and the company was not “meticulous” as described in their web site. We would not use them again nor recommend using them for other work. Additional details: The representative, Keith, seemed very professional, and they were quick in providing an estimate. We hired them over other companies based on the price and professionalism. The work was scheduled to take three days. It ended up taking nearly two weeks, due to a combination of factors. Among other issues, they were understaffed and had to redo areas that weren’t done correctly the first time. For example, sanding marks from the rotary sander were visible in several areas. To their credit, they redid the floors. In another area, they sanded an area (on the other side of a railing) that they weren’t supposed to. At that point, they had to finish it. When the job was finished, large strips of tape and plastic were left stuck to the walls in several places, some of the registers hadn’t been replaced, and the area in the garage where they had stored equipment was not left as clean as it was before they started. The biggest negative had to do with the damage to our refrigerator. The company suggests removing all appliances, noting that they can get damaged by the sanding equipment. It was not practical for us remove the refrigerator for several reasons I will not detail here, and the lower part was dented in the sanding process. We took the risk and took responsibility for that damage. However, the refrigerator also bore a large scratch at eye-level that was not due to the equipment. Rather, an employee had placed a metal magnet on our stainless steel refrigerator for some reason, which scratched the stainless steel when it was dragged across it. The company took no responsibility for this damage and referred us to their policy, which states that they are not responsible for any damage to any appliance that might be incurred during their work. They refused to give us the name of their insurance company to pursue our claim. The floors looked good in the end, but it was not worth all of the other costs (time, money, and inconvenience) involved with the project.

Absolutely wonderful! We can never say enough good things about their company, their work ethic, their prices, and their wonderful employees. The floors look wonderful even though they are 111 years old!

Hazelwood Floors does amazing work. We hired them to redo floors in our century house -- living, dining, stairs, landing and 4 bedrooms. Most of that had been carpeted, and when we ripped out the carpet, we found 3 bedrooms in good shape; one needed some repairing to patch a section that had been cut out and plywooded (and someone painted a ceiling without putting down a drop cloth); stairs and landing were fairly grey; dining room needed a patch and had some weak boards; but the piece de resistance was the living room: multiple sections needed patching, and the floor had been both lacquered and caulked. We had another estimator come in -- he spent about 10 minutes with us, took measurements, said we needed to replace the entire living room and dining room. Craig from Hazelwood spent close to an hour on our estimate -- he really got down and examined the floor, said that it still had a lot of life left in it and showed us what was possible. His enthusiasm about our house was contagious. And he had a better price. Everyone on the Hazelwood team was incredibly professional and took great pride in their work. The results were beautiful -- patches look seamless, replacement boards blend in, the sanding work was perfection (and they had to go over that living room lacquer 5 times to remove it all). The stain and polyurethane coats are gorgeous. We even got a removable section put in so we could build a secret compartment under the floor. They kept the dust to the bare minimum and draped the basement to prevent our things from getting damaged -- and they did a great job cleaning up afterward. Hazelwood gave us what feels like an entirely different house, and we're so pleased with the results. We absolutely recommend them -- they truly care about producing the best work possible at an extremely reasonable price.

Excellent. I highly recommend Hazelwood floors. They do excellent and thourogh work. Very professional and explained what was happening every step of the way. We are so happy with our floor.

This was not a great install. We chose Hazelwood because our vendor of choice was booked up and we had a deadline to get the floors finished. The pricing was decent, but they did offer less coats of sealant than other vendors. The scope of the project was to sand, stain, and seal our stairs, upstairs hallway, and 4 upstairs bedrooms. The plan was to finish half of the rooms the week before July 4th, then move all the furniture to the finished side and complete the rest of the project. The actual job took a week longer than anticipated. Additionally, there was a hole in the floor that had to be repaired (which was included in the scope), then repaired again twice more, because the first 2 times, the work was not good quality. Every day a different set of workers showed up, so I had to explain issues again and again. At one point the lead person told me that a bad refinisher would leave swirls in the wood from sanding. I thought it was a truthful statement because their were swirls all over the floors.

Company was wonderful to work with. Very efficient and friendly. Would highly recommend this company to anyone.

We chose Hazelwood Floors to refinish our kitchen floor last year and couldn't have been happier with our decision. This year they recently refinished floors in 3 rooms and a hall. Craig and Christine are a pleasure to work with. Their employees are courteous, knowledgeable, and do a fantastic job. They care about their work, and our floors are absolutely beautiful!

Contractor was a complete liar. They marked up the material over 30% and did a lousy job staining the floor. They had over spray on carpet and stain more than one foot up the walls. When we approached them about the job and fixing the floor, they stated we were responsible for touch-ups. Worst experience with a contractor in over thirty years. We own three houses and have never experienced this bad of customer service or workmanship. Would never recommend.

Excellent. Timely and professional with high quality results. Thanks very much!

Hazelwood Floors were great! They gave us a reasonable estimate very quickly, always showed up on time and responded promptly to all call and questions. Our floors were done while we were out of town and no mess was left behind. We've gotten tons of compliments on them, they look awesome.

Recently bought a house and the floor is old. I called Hazelwood floors to see different options. Christine is super nice and scheduled everything, then Craig showed up on time with samples. He is very patience and answered all my questions. They came up with a very reasonable price for gray wash the old oak floor and included my staircase too. They’re just so professional and so on-time. No push at all. Then the refinishing guys did an awesome job, Kevin is super friendly and he did everything he could to meet my requirements. I’m extremely happy with my new floor color now. I cannot remember all the names but just wanna say thank you to everyone I met in this team. They definitely want you to be happy with your floor, not like some other companies only care about money or got delay every time. I highly recommend this team if you’re also looking for a refinishing. Five star!

Hazelwood Floors did a great job on our floors. They refinished our existing hard wood floors in three main rooms of our house. We tore up the carpet in our 1949 house, and they took care of the rest. The guys they sent, especially Jacob, were polite, professional and knowledgeable. We have a small house, and we were living in it at the time of the service. When they started using a large noisy sander, one of the workers noticed my 6-yr-old daughter covering her ears. He went out to his truck and found a pair of ear plugs for her. When it was time to choose a stain, they put samples on the floor, and were very patient while we debated about colors. They were excellent about matching transition pieces between rooms to the newly finished floors, and gave expert advice when we didn't know what, exactly, we needed. Also, I was expecting the process to be filthy and stinky. It was neither. There was hardly any sawdust when they finished, and the floor stain was not very smelly. I would definitely hire Hazelwood Floors again the next time I need my floors refinished. I felt like they wanted my floors to look perfect just as much as I did.

It went fantastic.Everyone I encountered from Hazelwood was professional and just really nice. They took the time to talk to me about what I wanted and how they could provide it. I very much got the feeling i was working with a family company and it was refreshing to be treated like a person and not a dollar amount.

Hazelwood Floors was a pleasure to work with. The crew was on time, friendly, professional, and made our floors look amazing. The owners were always easy to reach with any questions. They made the entire process very easy. I would highly recommend Hazelwood Floors to anyone that needs floor finishing work done. I know we will be using them again for a few upcoming projects in our house.

Everyone at Hazelwood Floors was friendly and professional! Incredibly accommodating and easy to get ahold of! My floors look amazing! Had I known the process would be this easy and affordable,I wouldn't have waited so long to get them done. Would definitely use again and recommend to anyone who needs floors refinished!

Great! They did a beautiful job. I definitely would use them again. Very professional.

Excellent experience from the initial quote through project completion. Owners Craig and Christine were very receptive to our many questions. Jacob, Charles and rest of crew did a fantastic job and we could not be more happy with the outcome. Quality work and quality company. I would recommend this company to friends.

They had to sand and re-stain the kitchen floor, so it came out all uniformed. The connection to the kitchen floor (which was done previously) came out beautiful and seamless. We will use them again.

It went well, mainly because of the good communication from the owner, the office and the crew. I felt they went out of their way to make sure we were satisfied with our new floors. I liked that they call each morning to let you know when they will arrive, and that were friendly and efficient. I would hire them again.

Hazelwood Floors did a great job refinishing my hardwood floors. They turned out beautiful. My only “complaint” would be they got the stain coloring on my trim and walls. It wasn’t a lot but enough to be noticeable. I would hire again.