Brad Smith Roofing Co Inc

They were fine and there were no issues.

Drew was very professional and followed up as promised. We've decided to postpone the project but based on the experience I would definitely recommend this company.

They did an excellent job. They helped work with the insurance company as well, on paying the premium. We have also had no leaks since they have fixed the roof.

Their cost was twice what others charged, even with a discount, so the cost was out of my ballpark.

They were on time and completed the work in one day. They had to take all wood off down to rafters due to its condition. They were very friendly and worked as a very efficient team. When they left the yard, shrubs looked exactly as they had before they arrived. Their sales representative explained everything to me. Any calls to the office were returned promptly. I was very satisfied with the work done and the materials used. It was quality but expensive.

Everything went great and I was very satisfied. I have had no more leaks since then and I will continue to use and recommend him. They are also very reliable.

Have always done a good job when working on my roof. They broke one of my windows but they came back and fixed it and cleaned up everything. They have done a very good job with all of their work. I have used them for close to 3 decades now. Did our aluminum siding and the porch as well.

They were really good. They cleaned up their mess. They were professional and prompt. They came back and checked to make sure everything was going OK.

The representative (Scott) arrived right on time, which was appreciated because I came home from work on my lunch hour. I showed Scott where the roof was leaking and he got back with an estimate soon after. It took a couple weeks for the work to actually be done because there were a lot of damaged roofs in the area after a recent storm. Unfortunately, there was some miscommunication about which of the roof vents was leaking and the wrong one was replaced. I contacted the company, and the problem was quickly rectified. The company seemed very busy, and although I had to wait for the initial work to be completed, I would use them again.

They did a great job and had excellent craftsmanship. Brad Smith personally did the quotes for the job.

Overall the service was fine. The workers were very nice, they statyed focused on the work. They cleaned up very well after the work.

Hurricane Sandy winds blew a piece of rake trim off the peak of my 2 story home. Since it was too high for me to try and fix it I decided to call Brad Smith since they also do siding. I called them because they did a great job on my roof replacement due to a prior storm. Josh came out to see the damage and provided an estimate of $250 which was their minimum charge. I approved the estimate and Brad Smith sent two men out to do the job. Because of the location of the peak they had to climb on the roof and reach over the side to replace the piece, not for the faint of heart. Once again I was very happy with the service I received, they replaced the trim which I had salvaged and made sure the adjacent trim pieces were secured as well.

I found out that they were very thorough. I originally had 4-6 roofing people come out and only two of them actually went up on the roof. One of them wouldn’t look me in the face. Then, Scott came. He is the salesperson. He sat down and talked with me and explained things. He explained that I had All-Pro put my roof on in the 90s. I learned that they didn’t put felt paper down and they used obsolete shingles. He explained everything thoroughly and gave me his phone number in case I had any questions. When Tony the foreman came, he was very thorough. I paid for ice guard. They had some extra ice guard and installed it at no charge. There was a leak and they came out after Sandy and, as soon as the weather calmed down, they took care of the problem immediately. Scott came out again and inspected the roof and he caulked it all up. So far, I haven’t had any problems since then. Tony went over everything with a fine-tooth comb to make sure that they didn’t drop any nails or anything. At one point, there was lots of snow and I was very surprised. I noticed that there was a lot of ice on my gutters and Scott came out to look again. He found that there wasn’t anything blocking the drains and he explained that there wasn’t anything wrong with the soffits. He also explained that the attic stays a little colder but that it wasn’t a problem. My neighbor noticed it and brought it to my attention and I was very surprised. They were very prompt and polite with helping me with all of my concerns. The professionalism is absolutely outstanding and I would give them more than an A if I could. They are very meticulous about the work. If there is any sort of problem, they relay it to Jeremy and he gets back to me right away.

The estimator arrived on time when the office said to expect him. He looked over the damage, asked if we were also going to replace the whole roof (which we did not know as the insurance adjuster had not yet visited us), and said they would mail us an estimate. Over three weeks have passed. I did not receive any estimate in the mail. I called once and left my number and no return call was made. I have now contracted with another roofing company who did provide an estimate in a timely manner and a fair price. I am sure there are good reports for this company but my experience with them was poor.

THIS WENT BAD! We hired them to do a roofing inspection on a home we had put a bid on to purchase. The report noted no major repairs, and listed the roof in "average" condition. It mentioned some areas of repair, but that was the extent of it. Nothing alarming came up on the report. We bought the home and took possession last week in August. Within the first month, chimney contractors on the roof (3 of them) all came off the roof saying how BAD the roof looked. We called Brad Smith Roofing back *No response* . In the interim, and upon the urging of the chimney professionals we starting calling other roofing contractors. All 4 contractors came back with the same news. The roof was in POOR condition and needed to be replaced (not repaired). Each of these other contractors outlined that the material used was a 50 year (not a 100 year) slate. This was never mentioned on our inspection report. This would be critical because the home is over 50 years old. Logically speaking if you are buying a home that is 50 years old, and has 50 year old slate on it, you would know the roof can be at the end of its life. Every other roofing contractor demonstrated the deterioration of the slate. Two contractors refused to do repairs, and would only do a complete tear off of the roof stating it would be unethical to do otherwise. Now we are really worried, and we call Brad Smith Roofing back again. *no response*. We kept thinking that this could not be as bad as we were being told. FINALLY Brad Smith Roofing got back to us. It was now November. Remember we started calling them in September. Remember this point, this comes up later in the story. So Brad Smith himself came out to re-inspect the roof. (1) He stands by the original report. (2) He has no explanation why the other reputable roofing contractors gave us such grim reports about the roof. - except for the fact that most roofers didn't have work and probably needed a job. (3) He says that he thought it was NOT important to tell us that we had 50 year old slate on a 50 year old house. (4) He blamed us for waiting so long in doing any work on the roof!! REMEMBER we started calling them within the first month of living in the home and had contractors at the house within 6 weeks. Somehow the fact that it took two months practically for someone to return our call, and then another month to get out to the house was in no way their fault. What started as a pleasant interaction ended badly. He demeanor changed considerably when I requested our money back for the inspection. He was unprofessional- raising his voice, and rude. I would never allow this man back inside my home. ***I am so grateful my kids were not home when this happened. How does this story end? We trusted Brad Smith Roofing to be industry experts in roofing before we bought a house and now we are paying the price. We have just completed putting on a COMPLETELY NEW ROOF! Ouch! Which by the way - we LOVE OUR NEW ROOFERS - ONDERDONK ROOFING-... yep they are on Angie's List. Don't make the same mistake we did. Read through the rest of Brad Smith Roofing reviews. There are a lot of Fs out there.

They replaced the shingles to match as best possible those that had been blown away.I had recommended them to the neighbor, we share a structure, who had lost shingles and actually had water damage to her home. We got work estimates beforehand, and they provided us seperate estimates to our part of the roof. The neighbor's was covered by insurance, but we paid for ours with cash. It was an acceptible price in our opinion. They did both parts of the roof on the same day, eventhough we weren't notified of the day they were coming. My husband just happened to be home and saw them working. We weren't sure if our side was being done until we recieved the bill in the mail. I would have liked a call notifying us when they would be out. They went solely on the day the neighbor set up.

I had several minor roof repairs that needed done, so I called Brad Smith Roofing to look at them and inspect the roof. They walked on the roof and found a few other minor items that I could not see from the ground, such as the cement around the chimney. They took photos of the problems to show me what needed to be done. They took care of the repairs within a few weeks and did a good job, even with a small job such as mine. I will definitely call them when my next roof replacement comes due.

Punctual, professional, and really overpriced. About 150% the winning estimate. If I didn't already know the quality of the work the winning contractor did, I'd be a little concerned. Brad Smith seems like a good company for someone that truly is willing to spend extra for customer service experience. I would consider using them if my current roofer moved out of town.

They quoted the work at $745. It ended up being only $65 which was repaired by another company. Their price was extremely high and I think other people should be aware.

Brad Smith Roofing Company came out and did an estimate. They were supposed to mail it to me, which I still have not got. It has been a week, to a week and a half. They were very pleasant. I have no issues other than I have not got anything back. The initial person that came out was really professional. I am so desperate to get this repair done. At this point I probably just need to get someone else for an estimate, since I am not having much luck with your contractor. Update - Since getting the estimate on 10/2, we are uncertain if we will proceed with this contractor out of concern that they will not have the time to complete the work in a timely manner. While I understand they are busy, I would have appreciated contact to convey what time frame we would be looking at for the written estimate and job.

They were very good and very thorough in their estimate. The only reason I did not go with them was because their bid was too high.

I would recommend this company because of the above information.

It went very well. The only issue we had was that when they took down the siding, they laid it in a pile on our grass. We lived In a cluster home and our grass was to be mowed soon. We had a very windy day and the siding was not secured down so it blew all over and into the woods behind our house. I had to pick it all up and secure it down on our patio myself and it was very hard work. They were very prompt and always showed up when they said they would. They first came to put a cover over the roof so that it wouldn't leak into the house anymore. Then we waited for the winter to be over. They came and took off the siding, replaced the flashing and replaced the roof in a few days. They had to come back to put the siding back on a couple of weeks later. That is when I had the only problem I had with them.

We called Brad Smith and asked if they could replace our tile roof. They said they regularly install tile. Other large shingle roof companies told us off the bat that they don't do tile. The BS guy came out to measure and brought an enormous tile (thick as a patio stone) as a sample. While working up our quote, he called to tell us that we couldn't have a tile roof because our rafters couldn't hold the weight. He said tiles as light as ours hadn't been made in 50 years. That turns out not to be true. One of the world's largest manufacturers of lightweight tile is right here in Ohio, Ludowici. The BS estimator took the initiative to drop off a whole stack of plastic slates (Davinci). I couldn't stomach "fake" on my roof, so I found some light composite tiles online. I asked for a quote to install those and they wanted over $50K for our small house (<20 squares). The thick tiles, plastic slates, and composite tiles are all machine nailable and walkable, which makes them cheap to install. While waiting for another quote, I found a restaurant with the same composite tiles, less than three years old. They were curling and fading. I told our BS rep I no longer wanted the composites, and I continued searching the internet for options. I found a diamond metal shingle (FineMetalRoofTech) and asked BS for a quote. Brad Smith said $105k just for the labor! We found a roofing company that works only with historically appropriate roofing materials. They installed a beautiful slate roof for $15K less than Brad Smith wanted to put plastic on our roof. In hind sight, I feel BS was trying to push us toward something cheap to install, leaving a fat margin. If they don't have the skills to install tile and slate, they should just say so up front and not waste people's time. Our historical homes are an asset to this region and they shouldn't be degraded with low quality roofs.

It was a very good experience. They gave a very detailed estimate. They worked with me through the steps of finding where the leak was coming from. They were quick and clean.