Brad Smith Roofing Co Inc

THEY NEVER SHOWED AND I ENDED UP DOING THE WORK MYSELF. THEY MAY HAVE DONE A FINE JOB, BUT THEY NEVER FOLLOWED UP SO I DON'T KNOW.

I APPRECIATED THEIR PROFESSIONALISM AND THE HIGH QUALITY OF WORK.

SET UP AN APPOINTMENT TO COME OUT, BUT THEY DID NOT SHOW. I CALLED THEM TO MAKE A SECOND APPOINTMENT AND AGAIN NO SHOW. I CALLED THEM A THIRD TIME AND THE RECEPTIONIST WAS RUDE, I OBVIOUSLY WENT WITH SOMEONE ELSE.

THEY WERE PROMPT IN RESPONDING TO MY CALL AND DID THE REPAIR WITHIN A FEW DAYS. I WOULD RECOMMEND THEM. EXCELLENT.

HE IS UNRESPONSIVE TO CALLS AND LEADS THE CUSTOMER ON.

IT HAS BEEN ABOUT A MONTH AND THE JOB IS STILL NOT COMPLETE. THEY STILL NEED TO PUT IN THE SPACERS ON THE ROOF. WE HAVE CALLED TO LET THEM KNOW WE HAVE THE MONEY FOR THE ROOF AS SOON AS THEY COMPLETE THE JOB. WE HAVE CALLED AT LEAST 3 TIMES AND TALKED WITH A LIVE PERSON. THEY TOOK OUR SPOTLIGHTS OUT TO INSTALL THE ROOF ON OUR GARAGE AND TOOK THEM AWAY. WE HAD TO REPLACE THE SPOTLIGHTS. OUR OVERALL EXPERIENCE SO FAR IS A "D" BECAUSE THEY HAVE NOT COMPLETED THE JOB.

THEY CLEANED UP VERY WELL. THERE WAS NO DEBRIS LAYING AROUND. THERE WAS NO DAMAGE TO BUSHES, PLANTS OR OTHER LANDSCAPING. THE ROOF LOOKS GOOD AND WE HAVEN'T HAD ANY PROBLEMS. WE WOULD HIRE THEM AGAIN IF WE NEEDED TO. THE PRICE GIVEN IS FOR THE ROOF.

THE OWNER CAME OUT TO GIVE US AN ESTIMATE ON A ROOF LEAK RIGHT AT THE BASE OF OUR CHIMNEY. WITHOUT EVEN GETTING ON THE ROOF, HE ASSESSED FROM STREET LEVEL THAT WHAT WE NEEDED WAS A FULL CHIMNEY REBUILD FOR $5,200. A REPUTABLE MASON HAD ALREADY INSPECTED OUR CHIMNEY UP CLOSE AND SAID IT WAS FINE. WE ENDED UP SECURING ANOTHER CONTRACTOR WHO PROPERLY DIAGNOSED THE ORIGIN OF THE LEAK AND FIXED THE PROBLEM FOR $800. WHILE I UNDERSTAND THAT MANY CONTRACTORS DO NOT WANT TO TAKE ON SUCH SMALL JOBS, THEY SHOULD BE HONEST AND TELL THE HOMEOWNER THAT THEY AREN'T INTERESTED INSTEAD OF TRYING TO SELL YOU ON A REPAIR JOB THAT IS UNNECESSARY. I CONSIDER IT UNPROFESSIONAL AND UNETHICAL.

EXCELLENT WORK. PROFESSIONAL IS THEIR NAME. ALL MEN WORKED TOGETHER AS A TEAM.

THE OWNER CAME OUT PROMPTLY AS ARRANGED. HOWEVER, WHEN I TOLD HIM WHAT THE PROBLEM WAS, HE CONTRADICTED ME, AND CLAIMED SOMETHING ELSE. AT THAT POINT I TOOK HIM TO THE PROBLEM AND SHOWED HIM. I REALLY FELT TALKED DOWN TO AND KNEW IMMEDIATELY THAT UNDER NO CIRCUMSTANCES WOULD I USE THIS COMPANY TO DO ANY WORK.

THE OFFICE EXPLAINED THAT SINCE WE WERE A SMALLER JOB THEY WOULD FIT US IN BETWEEN OTHER JOBS. I WAS FRUSTRATED WITH THE LACK OF COMMUNICATION FROM THEIR OFFICE. THEY SCHEDULED THE JOB ON A MONDAY AFTERNOON. I TOOK OFF WORK AND NO ONE CAME. I HAD TO CALL THEIR OFFICE TO FIND OUT WHAT WAS GOING ON. THE NEXT NIGHT SHINGLES WERE DROPPED OFF AND I HAD TO CALL TO SEE IF THEY WERE COMING THAT NIGHT AND WAS TOLD "NO THEY WERE FINISHING ANOTHER JOB". WEDNESDAY MORNING A NEIGHBOR CALLED ME AT WORK TO TELL ME ROOFERS WERE WORKING ON MY GARAGE. IF NOT FOR HER CALL, I WOULD NOT HAVE KNOWN. I WENT HOME TO CHECK ON THE PROGRESS AND HAD TO POINT OUT THAT SOME REPLACEMENT WOOD WAS NOT BEING INSTALLED AS HAD BEEN AGREED IN THE CONTRACT. NO ONE CALLED AFTER THE PROJECT WAS DONE, BUT I HAD TO CALL TO INFORM THEM A PANEL UNDER THE GUTTER HAD NOT BEEN REPLACED AND THE ELECTRIC GARAGE DOOR NEEDED RECONNECTED. WE WERE SATISFIED WITH THE FINISHED PRODUCT. THE CREW WAS COURTEOUS AND CLEANED UP VERY WELL!

EXECUTION OF JOB WAS TOP NOTCH IN SPITE OF THE WEATHER. A ONE DAY JOB TOOK THREE BECAUSE OF THE RAIN. THEY PROTECTED MY ROOF DURING THE PROCEDURE AND COMPLETED THE WORK IN AN EXPEDIENT MANNER. I WAS IMPRESSED WITH THE THOROUGH GAME PLAN FOR REPLACEMENT AND CLEAN-UP. WELL DONE!

EXCELLENT WORK, PROFESSIONAL CREW. IT WAS A DIFFICULT REPAIR THAT THEY PULLED OFF WELL. GAVE ME THE ANGIE'S LIST DISCOUNT AFTER I HAD ALREADY SIGNED THE CONTRACT.

THE WORK CREW WAS POLITE AND VERY CONSCIOUS OF PROTECTING LANDSCAPING AND THE GENERAL AREA AROUND THE HOUSE. THEY WERE ALSO CLEARLY INTERESTED IN MAKING SURE THAT THE JOB WAS DONE CORRECTLY. THE CLEAN UP AFTER THE JOB WAS OUTSTANDING. AT THE END OF THE DAY, YOU WOULDN'T HAVE KNOWN THAT THE WORK CREW HAD BEEN ON SIGHT. THE QUOTE WAS FOR A LESSER AMOUNT OF WORK, BUT THE REP LAID THE GROUNDWORK THAT A BIGGER JOB MIGHT BE REQUIRED BASED ON HIS INSPECTION UP ON THE ROOF. ALL OPTIONS WERE EXPLAINED CLEARLY. THIS WAS A BIG, EXPENSIVE JOB AND IT WAS HANDLED PERFECTLY.

EXPERIENCE WAS EXCELLENT, WITH THE EXCEPTION OF GUTTER INSTALLATION. THIS JOB WAS SUB-CONTRACTED OUT TO A COMPANY THAT SEEMED TO BE OUT TO FINISH THE JOB QUICKLY RATHER THAN DO IT RIGHT. BRAD SMITH ROOFING WAS, HOWEVER, VERY RESPONSIVE TO OUR COMPLAINTS ABOUT THE GUTTER INSTALLERS, AND IN THE END WE HAD THE GUTTERS INSTALLED PROPERLY.

ESTIMATE WAS HIGHER THAN ANOTHER COMPANY, BUT WAS PROMPT, PUNCTUAL & PROFESSIONAL.

THEY WERE EXCEPTIONAL. THE SALES PERSON WAS ALSO EXCELLENT, AND HONEST.

I DON'T THINK YOU CAN CHOOSE A BETTER ROOFER. SOLID CRAFTSMANSHIP PERFORMED BY DILIGENT AND COURTEOUS WORKERS. METICULOUS (OR SHALL I SAY MIRACULOUS?) CLEANUP. THE SALES REP, RON WOLFE, IS AMIABLE, CARING, ATTENTIVE TO THE PROJECT, AND HIGHLY RESPONSIVE. OUT OF THREE SALES REPS WHO PROVIDED ME WITH ESTIMATES, RON WAS THE ONLY ONE WHO ACTUALLY CLIMBED THE ROOF TO GET A CLOSE LOOK. IN FACT, BRAD SMITH'S ESTIMATE WAS HIGHER THAN ANOTHER COMPANY'S, BUT I CHOSE SMITH BECAUSE OF RON WOLFE'S CREDIBLE (NOT HARD-SELL) DEMEANOR AND APPARENT CONCERN FOR GETTING THE JOB DONE RIGHT. THANKS TO RON AND THE BRAD SMITH CREW FOR MAKING THIS MAJOR PROJECT AND EXPENSE GO SMOOTHLY. AND THANKS ANGIE'S LIST--WITHOUT YOU, I MIGHT NOT HAVE FOUND BRAD SMITH ROOFING.

RON WOLFF MET WITH US PROMPTLY AND WAS ON TIME FOR BOTH APPOINTMENTS. HE WAS COURTEOUS, NOT PUSHY, AND VERY THOROUGH. THE TWO-PAGE ESTIMATE WAS IN WRITING WHICH WAS PARTICULARLY HELPFUL IN MAKING OUR DECISION. ADDITIONALLY, HE WENT OVER EACH ITEM LINE-BY-LINE AND ANSWERED ALL OF OUR QUESTIONS SO THERE WOULDN'T BE ANY MISUNDERSTANDING AS TO WHAT WAS AND WAS NOT INCLUDED IN THE ESTIMATE. HE WAS ABLE TO FIT US IN EARLIER THAN PLANNED WHICH WAS APPRECIATED. MANY WORKERS APPEARED AND WORKED HARD TO COMPLETE THE JOB IN A TOTAL OF ONE DAY. OUR YARD WAS CLEAN AND FREE OF DEBRIS WHEN THEY LEFT. WE ARE GLAD WE CHOSE BRAD SMITH ROOFING OVER SOME OF THE OTHER ESTIMATES WE RECEIVED AND HAVE NO HESITATION IN RECOMMENDING THEM TO OUR FAMILY AND FRIENDS.

ALTHOUGH HE ARRIVED EXACTLY ON TIME AND WAS EXTREMELY POLITE, I BELIEVE HIS ESTIMATE WAS OUTRAGEOUS AND UNETHICAL.

BRAD SMITH, WHO CAME TO DO THE ESTIMATE, WAS VERY PROFESSIONAL.

I RECEIVED QUOTES FROM OTHER COMPANIES-BRAD SMITH ROOFING WAS EXTREMELY PROFESSIONAL, NOT PUSHY. I FELT CONFIDENT THAT I WAS GOING TO GET A PROFESSIONAL JOB, WHICH I DID. I WILL USE THEM AGAIN THIS TIME WITHOUT GETTING ANY OTHER QUOTES. THE WORKERS TRIPLE CHECKED TO MAKE SURE THE YARD AND THE LANDSCAPING DID NOT HAVE ANY DEBRIS LEFT.

THEY VERY PLEASANT, CLEANED UP AND DID VERY WELL.

I HAD DECIDED TO HIRE BRAD SMITH ROOFING TO REPLACE MY FLAT ROOF AND TO SHINGLE OVER MY EXISTING ROOF. WHAT THEY DIDN'T REALIZE WHEN THEY GAVE ME THE ESTIMATE, WAS THAT THERE WERE ALREADY TWO LAYERS OF SHINGLES ON MY ROOF. (THEY WERE NOT ALONE-ONLY ONE OTHER ROOFER OUT OF FOUR HAD TOLD ME THERE WERE TWO LAYERS AND I DIDN'T BELIEVE HIM). THIS ADDED QUITE A BIT OF COST TO THE PROJECT, BUT WE ARE HAPPY WITH THE OUTCOME.

RON WOLFE, THE SALES REPRESENTATIVE, WAS EXTREMELY RESPONSIVE AND PROFESSIONAL. IN ADDITION, EVERYONE I DEALT WITH AT THE ROOFING COMPANY WAS EXTREMELY PROFESSIONAL AND HELPFUL. I WOULD RECOMMEND THIS COMPANY TO ANYONE.