Bay Furnace & Sheet Metal Co

We've never used anyone else and I have no comparison.

Overall, they have always been an A. Yes, I would use them again. I use them twice a year every year.

I have an annual contract with them, so they come out in the spring and the fall. I have used them for years. I just like everything they do. I know the technician. They send the same technician that's been here before so he knows me and my what my set-up is. It's good, I couldn't be more pleased.

I have a yearly contract with them for maintenance. It is $19.95 a month. I could pay by the year and it would be a little less but I prefer to pay by the month. They are good people and do good work. They are very good. We have had them for a number of years.

Extremely prompt, courteous service! I have used their services for many years and have never been disappointed. Highly recommend!

Showed up on time and did an excellent job. I would hire them again.

Something broke right around Christmas. They couldn't get there for a couple of days which was discouraging, but they were a 24 hours operation. I'd hate to see others go through that. I would use them again only if we didn't have an emergency going on.

The company promptly scheduled a service call. Technician showed up and diagnosed the problem. Part was ordered and technician went on another call while waiting for the part. Technician returned with the wrong part. Technician left again and returned a few hours later for a third time with the correct part which took 20 minutes to install from beginning to end. Price was $518.00 for the part and labor plus $84.00 diagnostics. Out of curiosity, I contacted the parts supplier and found out that the part retails for $140.53. This equates to being charged $377.47 for 20 minutes of LABOR alone above and beyond the diagnostics which was a separate billing. To me this equates to price gouging. I called the company and spoke with a manager about my concern. He relayed that the company uses "book" pricing and they need to cover overhead, benefits, uniforms, etc. Later I received a phone call from the company indicating that the parts supplier provided the company with a $50 discount on the part because the wrong part was initially provided. This discount would be refunded to me based on my pricing concern. However, the company made NO ATTEMPT to adjust the exorbitant labor costs of $377.47 for 20 minutes of labor.

Originally met with Paul Dooney, project manager, in June 2014 to quote the project. Our house was all electric, with radiant glass heat panels and no ductwork. I wanted a gas furnace with central air and the necessary ductwork. I knew it wouldn't be an easy job to retrofit ductwork into a house that had never been designed for it, but the basement family room was already torn up from a flood in May, so I figured this would be the logical time to do it. Paul spent quite a bit of time to look over the house, measure room sizes, determine heat and cooling requirements and figure out a logical layout of the new system. I received a quote one week later with three optional systems. I went with the best and most quiet system and signed the agreement in July 2014. I preferred to wait until September to schedule the installation for my convenience and to also put it into a less busy season for the installers. Bob and Marty were the installers for the duration of the project. They worked on it for a full week in September, then came back out in a week to spend almost another full day to finish it. They were both well-experienced technicians and performed their work in a neat well-executed manner. The registers, return air ducts and thermostat were installed with such care that the surrounding finish on the main floor was undisturbed. All cutting to fit ductwork was done from the basement family room ceiling below. There were several unanticipated building obstructions that necessitated a rerouting of ductwork and also rerouting of a drain line, but Bob and Marty handled it all. They were polite and professional, and cleaned the site before leaving at the end of the day. My wife and I are very pleased with the new furnace operation over the past six months. Now we are looking forward to the days when it will finally get hot enough to try out the central air conditioning. Our neighbors used Bay Furnace four years ago when they went with a new heating and cooling system and were very pleased with the installation and service. We are also very impressed with the workmanship and function of our new system as well.

Great service. Technician answered all my questions about the system and provided tips on how to keep the system running longer (heating and cooling system is about 15 years old).

We had an issue where the ignitor on our heater was not functioning. Unfortunately it was on a saturday so i had to pay the upcharge for emergency service since it was cold and I have an infant at home. The repair person came out and indicated that I needed to call an electrician since it was an electrical issue. Luckily I found an electrician to come out to the home who was able to fix the issue. Both the electrician and an independent HVAC repair company (family friend) confirmed it was HVAC 101 and the technician should have been able to repair the issue. That is all hearsay and I don't know any better to say who is right. They did do the right thing and give me a refund. Really unfortunate circumstance and I should have listened more to other negative reviews on this site.

This is a major job, particularly when it is 15 degrees and everything is frozen - but they did an excellent job from start to finish.They are very responsive to questions and issues that come up. For example they had to come back to level the unit after the thaw. They helped me to prepair my presentation to the Bay Building Committee. They contacted the company for details on zoning questions. i did not select the lowest cost bid, as I wanted someone with a good reputation if anything was wrong and later for service.Because these units are becoming popular, one of the firms in particular appeared to be recent a start up ,a one man band, with a low cost approach. This firm has worked for me satisfactorily in the past, as well as doing several large jobs on my street.

Their customer service was very good. They followed up on every question we had. Everything seems to have worked. The furnace that was installed is so much more complex than the old one they replaced. We've had a few more glitches, but they've been excellent in following up.

Terrible doing business with Bay Heating

We have had Bay Furnace service our furnace and A/C in two homes for over a 20 year period. We have paid for their annual service program to have the A/C cleaned and prepped in the spring and the furnace cleaned and prepped each fall. We have never had a problem with them. They always came when they said they would and were very polite. This year John came to clean our furnace. He just told us that our unit was and quot;old and dirtyand quot; ....and that it was throwing off a very high CO number and the unit needed to be replaced. He called the sales office to have them set up an appointment with us. John never actually cleaned the furnace. He never told us what the CO reading was that was so dangerous. We called a second furnace company to come and clean the unit. They came and tore it apart...washing parts in the sink...something I have never seen a Bay Furnace service man ever do.... After cleaning the furnace he took a CO reading and found the reading to be an acceptable 22. He said the furnace was old and needed to be cleaned but not replaced. I called Bay Furnance company and was very polite. I told them that I paid them to clean the furnace and they didn't do the job I paid them to do. I requested a refund. They were polite and promptly sent me a refund check and a nice letter of apology. But how many people are replacing their furnaces without actually having to do so? Is it fair to be so mislead?

We were very pleased. The job took two days. The crew of two arrived on time both days and worked diligently. Throughout the job they consolidated trash and carted it away and they cleaned up the work areas daily. They patiently answered my questions (I watched most of the work being done). They carefully sealed the two places where they had to penetrate the outside walls of the house. They took a lot of care to level and plumb everything. On the second day an additional crew of two worked in the afternoon to help get the job done on time - the chimney lining took rather longer than expected. Paul, the salesman, checked in periodically and late the second day explained the workings of the new thermostat.

I called to schedule an appointment for a boiler tune up, and spoke to Mardy. He told me that a 3:30 p.m. appointment is available the same day. I was very pleased to hear that, and the quote seemed fair. I told him that I work till 4:00 p.m., but will leave early so as I can make that appointment. He said he would call when the tech is on his way. I was home by 3:30 p.m., as promised. 4:16 p.m. rolled around and I still have not gotten a phone call, so I decided to call them. Spoke once again to Mardy and asked him why he would make an appointment for 3:30 p.m. if nobody could make it out here for 45 minutes. He said that he told me when we spoke earlier that he could not promise an exact time at the "end of the day". This would have been somewhat satisfactory, if he had done what he said. Not once did he mention such a thing. I told him to cancel the appointment and that I will never do business with them again. Just poor business practice.

They fixed it quickly and have had no problems since. (I had my regular service shortly after this incident). My one complaint is they do not carry enough extra filters with them and we could not purchase an extra (I like to replace more often than recommended by the manufacturers).

We had used this vendor in the past once or twice for pre-winter furnace inspections. Their sticker was on the sheet metal - an easy number to find when the furnace does not work. I called on a Sunday to get information. A service tech phoned back within the hour and talked to me. He diagnosed the problem over the phone from our conversation but said they didn't have the part in stock, plus, if I waited a day, we'd avoid the after hours service charge. I said "that sounds good." (We had a space heater running part of the time and the temperature was not too cold.) He scheduled an appointment with me for the following day (Monday afternoon) for after 1:30 PM. I gave him my work/cell phone number. I took the afternoon off (1/2 vacation day) and got home by 1:30 PM to meet him for the repair. He called me at 1:53 PM, advised me that he didn't have the part (inducer motor assembly), could not get it until Friday, it would cost (roughly) $800 and at that price it makes more sense to look at replacing the furnace. I said, "Well... it would have been nice if you called me in the morning and told me you wouldn't be here before I took a 1/2 vacation day. How much will a new furnace cost?" He said around $4,000. I told him that I would consider that but I will need to get estimates from several other companies. I called 3 other nearby companies (whom I found on Angie's list) to get prices on a new furnace. Two of them listened to my story, graciously, offered to walk me through their diagnostic process by phone, listened to the sounds of the furnace through my cordless speaker phone, determined it was not the inducer motor but the blower motor (a $360 repair on this 18-year-old Trane furnace). To be fair, the other two heating contractors confirmed by phone that yes, the inducer motor assembly does cost $800 and has to be replaced as an assembly, not just the motor --- but that was not the part that had failed! To add insult to injury, two days later I received a bill for $186 - for a "Residential Diagnostic Late and Holiday Charge." Excuse me? A bill for a 10 or 15 minute phone conversation on Sunday, and a 5 minute, 41 second conversation the next day for a no-show appointment and as I subsequently learned, an incorrect diagnosis? A charge that I was told would not be made since there was no weekend visit to my house? As I get estimates from 3 other companies I am near to being persuaded to buy a new furnace (despite the probable $3,000 cost, +/- $300) instead of spending $360 to fix the 18-year-old one --- but I will not consider Bay Furnace. If they had handled this matter differently, they might have been the one to sell that new furnace to me and receive a positive review. Instead, I must share this one disappointing experience with you.

I don’t remember the amount I spent. It must be around $100. They did some other miscellaneous work too related to the furnace. Everything is fine. They are punctual and courteous. They are overall very good. Their pricing is competitive. I would use their services again in the future.

The service was good and we will use them again. We didn't compare prices.

They were able to come out the afternoon of the day I called them, so very prompt service, especially when everyone was having an issue with the cool down of the weather. The technician diagnosed the problem and offered to do a temporary fix until I could make a decision about repair or replacing. I asked him to have the sales person call me to get an estimate for a new furnace. He also said that he would have someone call me with the price of the replacement part, if it was available. He DID say to call them if I hadn't heard anything in a couple of days. The salesman called me within a day and gave me an estimate over the phone, but I never heard back from anyone about the replacement part. I decided to go with a new furnace, but because they could not be bothered with calling me about the replacement part, I went with a different company and is the reason that I gave them an overall C rating, even though they did get my furnace up and running.

Mike the technician was prompt, friendly, clean-cut, and full of usefull knowledge. He communicated key points in a way that was to the point and easy to understand for the layperson without being patronizing. He understood one of my concerns had been the allergies of one of our children. The timing was perfect in that he found the water panel in the humidifying part of the system very much needed to be changed. This may have been coincidence, but it appeared to me he was listening to my concerns and did something about them. He also came prepared in that he had the stock factory replacement water panel in his vehicle. The price of the panel was very reasonable and I did not feel like I was being gouged or inappropriately upcharged. He also did not charge extra for the installation of the panel and stuck to the original flat rate of the service call. No question this was a "no-brainer" decision to call Bay Furnace. With all the things it takes to run a home and the decisions on which contractors to use, it's good to know with something as important as our heating and cooling system that my long term source for service, parts, etc. is already made.

Called 10/27 as boiler was making loud noise - Dave came out the following day and stated that the pump on the boiler was ok, oiled it well and stated if the noise started again that they most likely would need need an impeller replacement. Well, a day later the noise started again and he came back out and spent nearly two hours replacing the impeller inside the pump, but when he was finished a loud vibration was coming from the pump and he then suggested a new pump and he took measurments for the correct pump needed. That same day, Lynn came back out to re-measure as he stated the measurements had to be incorrect that Dave took. Lynn stated that the pump had to be ordered and would be a week or so. More than a week passed and I called to find out the status. They stated that what they received had been incorrect and had to re-order. On the 17th of November, Dan and Marty came out to install the pump and they stated that the pump would not fit as the pipes and valves were so old that fittings aren't made to accomodate what I currently had in place. They gave me options to re-work the fittings so that the new pump would work, but also gave me the suggestion to get a complete new boiler as the one I have was more than 30 years old and putting in a new pump on such an old boiler might be a waste of money. They had a sales rep come out that same day and he gave me a hand written quote and then followed it up the next day in email with a formal quote. On November 30th, a team of several workers came out and disassembled the old boiler and replaced it with a new unit and removed all old materials and scrap. Dan and Marty kept me constantly updated as to what was going on and they finished the job within the day. The next day, they came out again just to double check everything and to make sure I was satisfied with the work. I waited almost a month to make this report to make sure that the boiler is running quietly and efficiently without any hiccups and I am happy to say that all is well. Dan and Marty did a fabulous job and I would recommend them highly.

Summary and ndash; Over a three day period the very professional, courteous, and highly competent people at Bay Furnace replaced my 23-year old heating/cooling system with a new Carrier system. These people included Lynn Robinson, Dave, Dan, Mark and Marty. They were polite and did their job in a workmanlike manner. I am very happy with the job that they did and I highly recommend them. Day 1- April 21, 2009- My furnace would not come on early in the morning. I called Bay Furnace and they were able to give me the first appointment of the day. By about 9 or so in the morning Dave from Bay Furnace arrived to see what the problem was. After checking the furnace thoroughly he told me that the heat exchanger was cracked. I knew this meant that the furnace most likely had to be replaced. Since it was 23 years old I decided to replace not only the furnace but the air conditioning system as well. Later that morning Lynn Robinson, the President of Bay Furnace, came out to my townhouse and we discussed the options available to me. What immediately impressed me about Lynn was that he was not a and ldquo;salesmanand rdquo; type at all. He was very courteous and professional. There was no hard sell. Lynn told me in detail what he planned to do, including the exact products (Carrier, model numbers, etc.) he planned on using and why. He also had some good ideas about improving the airflow through my townhouse, which has always been a problem. He did say that the installation was going to be difficult because of the small space involved. Lynn then took a more detailed look at my old system and also went outside to look at the old condensing unit. He said he would go back to his office, work up a detailed quote with all the particulars, and return later that day. He was true to his word. He came back with a detailed quote listing all the specification of the products to be used and the work that was to be done. 50% was due then and the remainder would be due on completion of the job, which he said would take two days. Day 2 and ndash; April 22, 2009 - At almost exactly 8 AM, as promised, Dan and Mark from Bay Furnace arrived to start the job. They introduced themselves and started getting ready to go to work. I told them I would be upstairs while they worked. Occasionally I would come downstairs to see how things were going. By the end of the first day, about 4 PM, they quit for the day. They even cleaned up quite a bit after the first day. Day 3 and ndash; April 23, 2009 and ndash; Again at almost 8 AM Dan and Marty arrived to start the second day's work. By now I was so comfortable with the people from Bay Furnace that I went grocery shopping that morning leaving Dan and Marty to do their work. I was very confident that they would do a good job and saw no reason to stay around and get in their way. By 4 PM they completed the job and cleaned up my dining room and living room. Bottom line- I am very happy with my new heating/cooling system and would definitely recommend Bay