The Drainworks

THE COMPANY WAS VERY QUICK TO PROVIDE AN ESTIMATE. AFTER I GAVE THEM APPROVAL, THEY CAME AND DID THE JOB UN-ANNOUNCED. EVERYTHING WORKED OUT OK, BUT I WAS A LITTLE SURPRISED.

THEY WERE VERY PROFESSIONAL. THE SERVICE WAS GREAT. THEY WERE VERY HONEST. THEY COULD HAVE CHARGED ME A LOT MORE THAN THEY DID. I WAS IMPRESSED.

WE WERE NOT COMFORTABLE WITH THIS COMPANY, THEY QUOTED $65 THE ACTUAL COST WAS $190. THEY LEFT THEIR LADDER AND MY HOSE OUT. I HAD TO CALL THEM TO PICK IT UP AND IT WAS ABOUT A WEEK BEFORE THEY PICKED IT UP.

EXCELLENT EXPERIENCE. KNOWLEDGEABLE STAFF. PROVIDED ADVICE ON HOW TO MINIMIZE MY COSTS BY IDENTIFYING AND CORRECTING POTENTIAL DEFICIENCIES IN MY DRAIN SYSTEM. PROFESSIONAL APPROACH THROUGHOUT THE WHOLE PROCESS, FROM INSPECTION TO REMOVAL AND REPLACEMENT OF BROKEN DRAIN LINES, INCLUDING SIDEWALK REPLACEMENT. MINOR MISCOMMUNICATION WITHIN THE COMPANY LED TO STAFF BEING LATE FOR ONE INSPECTION, FOR WHICH THEY APOLOGIZED AND STAYED UNTIL THEY COMPLETED THAT PHASE OF THE JOB EVEN THOUGH IT RAN THEM INTO THE EARLY EVENING BEYOND NORMAL WORKING HOURS. I LIKED THEIR OVERALL APPROACH TO THE JOB AND THE SENSE THAT THEY CARED.

RON EXPLAINED WHAT NEEDED TO BE DONE AND SOME POSSIBLE PROBLEMS THAT HE MIGHT ENCOUNTER. WHEN HE WAS FINISHED, HE EXPLAINED EXACTLY WHAT HAD BEEN DONE AND WHY.

THEY CAME QUICKLY, DID GREAT WORK, AND WERE FABULOUS.

WE THOUGHT WE HAD JUST A CLOGGED TOILET, BUT FOUND OUT THAT THE CLOG WAS FROM THE HOUSE TO THE SEPTIC TANK. THIS COMPANY WAS RECOMMENDED BY THE FIRST COMPANY THAT CAME OUT. I CALLED THEM AND THEY WERE ABLE TO COME OUT THE VERY NEXT DAY. THE GUY SHOWED UP ON TIME AND WAS VERY POLITE. HE EXPLAINED WHAT HE WAS GOING TO DO AND THE PRICE BEFORE HE STARTED. HE SUGGESTED THAT I HAVE THIS DONE EVERY YEAR BECAUSE THE CLOG WAS CAUSED BY ROOTS FROM THE BIG TREES WE HAVE IN OUR BACK YARD. HE ONLY CHARGED ME FOR 1 HOUR, BUT I'M ALMOST SURE HE WAS THERE AN HOUR AND HALF. HE GAVE ME HIS CARD AND I WILL BE CALLING THEM EVERY YEAR.

THEY CAME PROMPTLY AND DID THE WORK TO OUR SATISFACTION.

SHAWN WAS VERY PROFESSIONAL. CLEANED UP AFTER THE WORK AND WAS VERY WILLING AND ABLE TO ANSWER ANY QUESTIONS I HAD.

NO PROBLEMS, ON TIME, KNOWLEDGEABLE, HAD THE PROPER TOOLS AND DID A GOOD JOB.

WORK WAS DONE ON A COLD RAINY DAY. THEY WERE HARD WORKERS AND THEY WERE GOOD ABOUT GETTING TO US.

OVERALL I WAS VERY HAPPY WITH THE QUALITY OF SERVICE AND PRODUCTS THEY INSTALLED. THEY EVEN MADE A RECOMMENDATION ON A COUPLE OF SMALL ROOFING PROBLEMS ON HOW I COULD MAKE CORRECTIONS TO WATER OVERFLOWING FROM THE ROOF AND ITS WORKED. WORK WAS ABOVE AND BEYOND WHAT I EXPECTED, I HIGHLY RECOMMEND THEM.

THERE WAS A PROBLEM WITH THEIR WORK, BUT THEY DID MAKE IT RIGHT.

I CALLED AT 8:00 A.M. AND SHAWN SHOWED UP AT 12:00 AS PREDICTED. HE WAS GREAT IN ANSWERING QUESTIONS AND EXPLAINING MY OPTIONS. ALSO GAVE GREAT ADVICE ON HOW TO KEEP THE DRAIN FROM BECOMING PLUGGED AGAIN. I'D CALL THIS COMPANY AGAIN IF I NEED DRAIN WORK. VERY PROFESSIONAL AND GIVE RESULTS, NOT EXCUSES!

FROM THE INITIAL PHONE CALL TO THE COMPLETION OF THE JOB, WHICH TOOK LESS THAN 24 HOURS, THE CUSTOMER SERVICE PROVIDED WAS EXCEPTIONAL. I WOULD NOT HESITATE TO HIRE THEM AGAIN.

THEY WERE EXTREMELY PROFESSIONAL, COURTEOUS, AND INFORMATIVE OVER THE PHONE. I WOULD HAVE LOVED TO HIRE THEM, BUT THEIR ESTIMATE WAS TWICE WHAT I WAS QUOTED BY ANOTHER COMPANY. THE OTHER COMPANY HASN'T COMPLETED THE WORK YET (WAITING FOR THE GROUND TO THAW), SO I DON'T KNOW WHO'D END UP CHARGING LESS IN THE END, THOUGH.

THEY RETURNED MY CALL IN 10 MINUTES. ALLOWED FOR MY CHANGING NEEDS. GAVE A COMPLETE DIAGNOSIS, RECOMMENDING WORK HE COULDN'T PROVIDE, AND SHARING REFERENCES, WHEN HE COULD HAVE MADE A QUICK BUCK AND LEFT WITHOUT FIXING MY PROBLEM.

IT WENT WELL. I HAD TO CALL THEM BACK BECAUSE THEY FORGOT TO ATTACH A PIPE TO THE SIDING. THEY CAME BACK SOON AFTER I CALLED THEM.

BE SURE YOU REALLY NEED THIS SERVICE DONE. IF YOU HAVE PVC PIPES, YOU PROBABLY DO NOT NEED TO HAVE THIS SERVICE DONE. CLAY PIPES NEED THIS FAR MORE THAN PVC. IF YOU HAVE PVC YOU REALLY ONLY NEED THIS DONE IF YOU HAVE A CLOG, I FOUND OUT.

GOOD KNOWLEDGE AND ADVICE... EXPERTS!

THEY WERE HERE WITHIN AN HOUR. THEY WERE VERY PUNCTUAL. THEIR PRICE WAS VERY REASONABLE. HE CAME IN, CHECKED OVER EVERYTHING, AND WAS GONE.

THEY WERE VERY RESPONSIVE AND POLITE. THEY WERE VERY HELPFUL. ONCE THEY DISCOVERED THEY DID NOT DO THE KIND OF WORK I NEEDED, THEY GAVE ME MANY RECOMMENDATIONS.

I PAID FOR THEIR TIME, BUT DID NOT GET ADEQUATE RESULTS. THEY CLEANED OUT SOME BLOCKAGE, BUT NOT ALL OF IT. ALL THEY COULD TELL ME IS WHAT THEY COULDN'T DO, BUT NOT HOW TO SOLVE THE PROBLEM. PRICE WAS HIGH FOR THE VALUE I RECEIVED.

THE OFFICE PERSON HAS BEEN VERY RESPONSIVE AND PROFESSIONAL.RATING PRICES AS 'B' WHICH IS GOOD AND, I HOPE, COMPETITIVE; WASN'T HOME AT TIME OF SERVICE, SO I HAVE NO IDEA IF THEY ARRIVED WITHIN THE GIVEN TIME FRAME OF NOON AND 2 P.M. OR NOT.

I'VE USED THIS COMPANY IN THE PAST, AND EMPLOYEES HAVE BEEN VERY NICE. THIS PARTICULAR EMPLOYEE WAS VERY CURT AND UNFRIENDLY, BUT HE ULTIMATELY DID GOOD WORK.