Stephenson Tree Service

He came out and gave us a written quote. The proposed worked seemed to be very thorough; it included removing part of the fence and re-installing it after the work was completed, cutting the stump flush to the ground and into firewood pieces, and then grinding the remaining stump down to 12 inches below grade. Price was a factor for us and was the only reason we didn't go with this company.

They said they would be at our house the 1st week in August but showed up on July 27th to start the project, which was fine with me. They cut down most of the tree limbs and branches and hauled them away. They came back the next day and finished the job. The crew Bill sent were very polite and did a great job of cleaning up the mess. They even raked the street. I would recommend them to anyone who needs tree work done in a professional manner.

THE OVERALL EXPERIENCE WAS GOOD. THE CREW INCLUDED NON-ENGLISH-SPEAKERS, WHICH MADE IT IMPOSSIBLE FOR ME TO COMMUNICATE WITH THEM ONCE THEY WERE ON THE JOB. THEY SEEMED TO KNOW WHAT THEY WERE DOING, BUT SPIKES WERE USED DESPITE A PREVIOUS AGREEMENT DURING THE INITIAL ESTIMATE VISIT THAT THEY WOULD NOT BE. BILL STEPHENSON IS A VERY FRIENDLY AND KNOWLEDGEABLE PERSON, BUT IT SEEMED TO ME THE CREW NEEDED MORE SUPERVISION AND MORE CUSTOMER SERVICE SKILLS ON THE SITE. CLEANUP WAS EXCELLENT. THE CREW WORKED VERY QUICKLY AND WELL.

VERY PROFESSIONAL. CALLED AND ASKED IF THEY COULD COME OUT FOUR DAYS EARLY. FINISHED THE JOB AHEAD OF SCHEDULE. PROVIDED ADVICE AND GUIDANCE ON WHAT PRUNING SHOULD AND SHOULDN'T BE DONE.

WHEN I CALLED, THEY CALLED RIGHT BACK. THEY WERE PERSONABLE. THEY DID WHAT THEY SAID THEY WERE GOING TO DO, WHEN THEY SAID THEY WERE GOING TO DO IT. THEY LISTENED AND FOLLOWED DIRECTIONS.

I HAVE TO STATE THAT AFTER SEVERAL ATTEMPTS TO SETTLE THE REPAIRS THROUGH THEM FIRST, THEY DID FINALLY PAY US ENOUGH TO COVER THE REPAIR WORK TO OUR WALL AND FLOWERBED. IN THE END THEY DID THE RIGHT THING.

SHOWED UP ON TIME AND WENT ABOVE AND BEYOND CALL OF DUTY IN FIXING ANOTHER COMPANYS MISTAKE.

WE PAID THEM IN ADVANCE FOR WORK. THEY CUT AND TRIMMED TREES AND PLANTS THAT WERENT SUPPOSED TO BE TOUCHED, AND THEY DIDNT DO MANY THAT THEY WERE SUPPOSED TO SERVICE. IVE CALLED THREE TIMES AND COMPLAINED AND THEY SAID THAT THEY WOULD COME BACK OUT AND THEY HAVE NOT. IVE PAID FOR SERVICES THAT HAVE NOT YET BEEN RENDERED AND THE COMPANY HAS BEEN UNRESPONSIVE. THEY CAUSED DAMAGE TO FLOWER BEDS BY DRAGGING BRANCHES THROUGH THEM, AND THERE IS MORE THAN ENOUGH ROOM IN MY YARD FOR THEM TO NOT HAVE DONE THAT. THE WORKERS SEEMED TO BE PLAYING MORE THAN THEY WERE WORKING. I WOULD NEVER USE THIS COMPANY AGAIN!

EXCELLENT PRICES, AND GREAT WORK. OWNER PERSONALLY HAS COME TO HELP AND GIVE ADVICE.

BEEN IN BUSINESS 27 YEARS, VERY QUICK AND SAFE. LIKED THE THOROUGHNESS OF THE JOB, AND THE LEVEL OF COMMUNICATION. MUCH CHEAPER THAN OTHER ESTIMATES TOO.

DID A REALLY GOOD JOB. VERY EFFICIENT.

REMOVING THIS TREE REQUIRED GREAT PRECISION TO AVOID DMG. TO FENCING, DRAINAGE PIPES, UNDERGROUND WATERING SYSTEMS AND ADJACENT POOL; ADDITIONAL REMOVAL OF TALL PINE TWO FEET FROM OUR....

THIS WAS A MIXED EXPERIENCE, BUT I DONT BELIEVE I WOULD USE THEM AGAIN. THEY WERE PROMPT IN GETTING TO THE WORK AND HANDLED THE JOB QUICKLY. HOWEVER, THE FELLOWS WHO CUT UP THE TREE CUT IT INTO LARGER SECTIONS THAN PROMISED, WHICH CAUSED US GREAT PROBLEMS IN HAVING THE SECTIONS MOVED TO OUR BACK YARD. ALSO, IN THEIR HASTE TO FINISH, THE REMAINING TWO WORKERS DID A VERY POOR JOB OF CLEANING UP THE DEBRIS, WHICH WAS LEFT ALL OVER THE LAWN, DRIVEWAY AND FRONT PORCH. I LEFT A MESSAGE ON OWNERS ANSWERING MACHINE TELLING HIM I NEEDED TO SPEAK TO HIM ABOUT THE JOB. HE DID NOT CONTACT ME UNTIL I SENT HIM A DETAILED LETTER EXPRESSING MY UNHAPPINESS AND MY INTENTION TO CONTACT ANGIES LIST AND BBB. HE SENT A COUPLE OF WORKERS BACK OUT TO CUT THE WOOD CHUNKS INTO MORE MANAGEABLE PIECES BUT NEVER CAME OUT PERSONALLY TO INSPECT THE WORK AS HE SAID HE WOULD. NOR DID HE COME OUT THE DAY OF THE TREE CUTTING, ALTHOUGH HE SAID HE WOULD BE HERE.

THEY PROVIDED AN ESTIMATE 3-4 WEEKS AGO AND SAID THEYD BE OUT IN A WEEK OR LESS BUT HAVENT SHOWN UP. I CALLED BACK AND THEY GAVE ME ANOTHER DATE OF LAST THURSDAY OR FRIDAY BUT THEY STILL HAVE NEVER SHOWN UP.

STEPHENSON TREE SERVICE SENT A CREW OUT TO PRUNE OUR TREES AND REMOVE DEAD TREES. ONCE THEY LEFT WE INSPECTED THE WORK AND A VERY LARGE BRANCH SUDDENLY FELL FROM ONE OF THE TREES. WE CALLED THEM IMMEDIATELY AND THEY SAID THEY WOULD BE RIGHT OVER BUT NO ONE CAME. WE CALLED AND LEFT MESSAGES AND FINALLY SOMEONE CAME LAST WEEK AND LEFT A NOTE IN OUR DOOR SAYING THEY WOULD BE BACK TO FINISH THE JOB. NO ONE HAS COME YET TO FINISH THE JOB. WE WOULD NOT RECOMMEND THIS TREE SERVICE TO ANYONE. UNFORTUNATELY WE RELIED ON NEIGHBOR RECOMMENDATIONS INSTEAD OF ANGIES LIST!

THEY DID EXCELLENT WORK AT A GREAT PRICE AND THEY SHOULD BE ON YOUR LIST.

REQUESTED ESTIMATE FOR DOWNED TREE TO BE REMOVED & OTHER TREES TO BE EVALUTATED. THEY RETURNED MY CALL & PROMISED AN ESTIMATE W/IN 4 DAYS. ONE WEEK LATER NO ESTIMATE HAS BEEN GIVEN.

THE GUY SAID HE WOULD BE OUT BY NOON AND DID EVEN SHOW UP FOR 5 DAYS - THEN HE JUST LEFT THE ESTIMATE IN THE MAILBOX!

GREAT WORK. GREAT CLEAN UP. RECOMMENDED ME TO A LANDSCAPER WHO DID A GREAT JOB & I ADDED THEM TO THE LIST.

MISSED APPT. AND NEVER GOT BACK TO HER TO RESCHEDULE.

WOULD HIRE THEM AGAIN IN A MINUTE. CUT DOWN TWO HUGE TREES AND TOOK CARE OF SOME PINES. VERY RESPECTFUL.

I WAS PLEASED WITH THE JOB THEY PERFORMED WILL HAVE THEM BACK AGAIN.

WONDERFUL! BID WAS MUCH LOWER THAN COMPETITION

KNOWLEDGEABLE CLEANED UP VERY WELL DID A GREAT JOB.

ARRIVED PROMPTLY AFTER HE ACEPTED THEIR BID. CLEANED THE SITE WELL.