Roark Remodeling LLC

Beautifully

This company hung lights for me last year. We had issues with wreaths falling last year but I was able to fix them myself. This year they changed their prices and I ended up paying 3 times more than 2014. I still decided to use them since I had purchased all of my lights the previous year since they did not provide lights at the time. This year they let me down in a big way. I was on their schedule, had paid in advance. had everything was out and ready, even cleared my schedule to be home. They cancelled 5 minutes before they were supposed to show up. They completely cancelled the job with an email. No reschedule--just refunded money. Very disappointed. Terrible customer service. Unfortunately now I'm not sure I can find someone to put up my lights before Thanksgiving.

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We originally asked for a price to fix the post on the front porch and paint the exterior of our stucco house. AC quickly gave us an online estimate of $2600 from pictures we had sent. We then arranged a time that week for him to come over and look more closely at the house. He agreed to do the job as we requested but had some reservations about painting without doing some fix up prep work first. He had his painters come look at the house and they expressed even greater concern and stated the paint job would not last nearly as long without replacing some rotted wood and doing extensive caulking and stucco repair which was obviously needed. After talking with them we agreed that the prep work should be done at an additional cost of $2400. They first worked on the post on the front porch and did a great job. They were able to repair the post instead of replacing it which we appreciated. They then took 2 days working on the prep work prior to painting. They did a very thorough job and were even able to remove some extensive vine debris with no evidence of its remains after painting. AC had recommended using Sherwin Williams for the paint but we were unable to get the color we wanted even after working with a SW dealer who honestly tried very hard to match our request. AC agreed to use the Behr paint of the color we had chosen. They applied an oil based exterior primer prior to applying the finished coats. The painters were excellent. Dither was very knowledgeable and thorough. He and his painters worked hard and payed attention to details. Both AC and Dither did frequent walk throughs with us and addressed all our concerns. At the final walk through we had noticed bubbling on the concrete on the front porch. Although a primer was not recommended with the concrete paint they had used, they returned and scrapped the paint and repainted with an oil primer and another topcoat. We requested that $200 be held back on the payment until this work was completed and AC agreed without hesitation. The painters returned to repaint within the week. We are very pleased with their work and would use them again needed.

There were no issues with the tile work, but there were a lot of issues with the wood flooring. He misquoted me. He made it lower than what he wanted to charge. He had me paying for additional items that I should not have paid for. He tried to charge me for extra days when it took him longer to do the floor than what was quoted. When I refused, he left glue all over my walls, counters and windows. The wood on the floor was scratched and there were places where they should not have used certain pieces of wood and returned them. When they pulled the refrigerator out, they broke the seal for the water line. They claim they didn't do it, but I know they did because the line was turned off to prevent us from noticing. It took 9 days to do the floor, even though we were quoted 4. They tried to bill me because they didn't know what they were doing at $400 a day. I had another contractor come in and tell me that it took them so long because they didn't know what they were doing. They didn't want to do quarter rounds, but he did it and complained about it in a note to me afterwards. He should have known what he needed to do the job and what he didn't need. He also said that I was given a discount on the premise. He also wanted to charge me for "perishable materials," like soap for washing hands. If he knew how to quote and he knew how to be a good contractor, he would have inspected everything thoroughly to account for any materials. All he did was stand around and talk about how wonderful he is. He took pictures of the floor because he thought they were so great, "finished" product is not stellar. The trim work and cuts around the doors were not done properly. The new contractor is coming back to touch up the trim, walls, windows and counters. I've scrubbed and scrubbed this floor, and I cannot get the glue off the floor. They tried soaking the glue in mineral spirits, but they couldn't get it off either. Instead of working to get it off, they just left. In our emails, he said the total job should have cost around $4500 because of the quarter rounds. He did a poor job at inspecting the job, giving me the correct information and completing the job to satisfactory standards. In our most recent correspondence, he advised me that if I had any further questions to contact his attorney.

We're very pleased we hired AC White to assemble our new swingset. AC was on time and professional, and worked the better part of two days (outside in the cold and snow!) to assemble the swingset board by board, literally! It looks fantastic - highly recommend AC and crew!

Adam purchased new lights as needed and hung everything as promised, and added extras at my nickel which I was not thrilled about. I did have to call Adam twice because my roof light strands were falling down. He told me that he knew the clips were bad and he would be out to replace them, which he did. When it came time to take down the lights he and another employee showed up on a day that there was still snow and ice present on my roof and porch. Instead of delaying the project until the weather was more suitable, a hammer was used to loosen the light bulbs and strands from the surfaces. Wire snips were also used to cut free any stuck cords. When they were finished, they piled everything on my front porch. When I went outside to retrieve the light strands, most of them were in pieces. I took an inventory of what lights still worked. Three strands of the fourteen used would light. The majority of these were purchased new.When the snow melted at the end of January, I found gutter clips, light bulbs and loose strands of wire all over my shrubs, lawn, driveway and sidewalk. I imagine I will find more when I clean up my landscaping in the Spring. I sent an email to Adam regarding my concern after the lights were taken down and I never heard from him. The day he was here, he told my husband he would give us a discount if we used him again to install lights. Based on this waste of money and poor service, I would never use Adam's company for any type of work again.

We bought a garage door from Menards then looked for someone to instal it. One person I called in Dublin flat out refused the job because he did not want to deal with Menards. (turns out he was smart). Menands provided 2 names, we went with AC Roark after getting estimates from both. AC is easy to schedule with and responds well to messages. The estimate process was transparent and streamlined. It included picking up the new door, installation and hauling off the old door. Unfortunately, the special order door was the wrong size,causing some drama with the job which Roark handled beautifully. They helped us order the replacement panels to make the door work, they returned the wrong panels and picked up the new ones. One of those was damaged so the drama continued, but still AC did not disappear, but continued to help and help until all was right. Because our door was not a stock item, all this took time, and meanwhile Roark made sure the garage door was secure. The company has that family member feel - AC treats you like he would his Auntie/ cousin/ friend. The price is fair, the work is honest. Customer service exceeded expectations.

Major reasons for my frustration: 1. They said that they had inspected my house and were confident in their ability to put up lights without problems, but on the installation day, they discovered that I have a slate roof and gutter boxes, not metal gutters, which prevented them from installing lights on my roof and gutters. 2. One of the guys was smoking while putting up and taking down lights. 3. AC kept telling me to call him so he could re-do my landscaping and fix my balcony railing. Great, but I never asked for his opinion, and I had just told him that I had JUST re-done all of my landscaping and that my contractor was working on installing a new deck on the balcony so it was not finished yet. Despite my replies, he kept telling me to call him to work on my house. 4. They did not call or email me before coming to take my lights down. I had out of state company staying with me when they showed up. I told them that I expected notification before they arrived, and they said that was the last day for take-down. 5. They were unable to get the lights off of the balcony railing and recommended cutting them down. I told them not to cut them, and when I went up and looked at the lights a couple of days later, I was able to easily take them down without cutting them. If you want more details, keep reading: I received an ad for Christmas light installation by Roark Remodeling in the mail. I went to the website but had some difficulty figuring out if I had submitted everything correctly because I did not receive a confirmation page. I sent an email through the website, and AC White called me back very quickly. He and I settled on a date--Saturday, Dec. 6, 2014, in the morning, for the work to be done. He then explained that I still needed to request an appointment through their website and submit payment that way, and they would email a confirmation to me. I was a little nervous about paying for service that I hadn't received yet, but did it anyway so I could secure the date for installation. It was also an inconvenience to have to go back online after having just set a date via the telephone. But, whatever, I did it. AC and his assistant arrived on Saturday, around 10 or 11am. They called earlier in the morning to give an estimate of when they would arrive, and they were accurate. Upon walking up to my house, AC told me that they had driven by and already inspected my house, so he was confident that they could put up my lights without any problems. So, when I asked if the slate tiles and gutter boxes were going to be a problem, I was surprised to hear him say, "Oh, you have a slate roof? And your gutters are just extensions of the roof and not metal attached ones?" It turned out that they were not able to put any lights on my roof or on my gutters, as he had initially told me they would. I sort of figured that they wouldn't be able to, but was disappointed that their "inspection" didn't involve looking at the roof or gutters. Also, AC's assistant was smoking when they walked up to my house and continued to smoke while installing my lights. He remained outside the whole time, but I thought it was unprofessional to smoke on my property while working. Any time there was a question (3), I had to breathe the smoky air. I was having them install my own lights, rather than provide lights. They did not tell me that I also needed to provide at least 5 extension cords. I had always used 2 for previous years but was able to find 2 more outdoor cords, and they wrapped an indoor cord with saran wrap to make it usable outside. (Safe??) In the end, the lights looked nice, but I could have easily done that job myself. Additionally, AC kept telling me all of the ways that he could improve my landscaping and my house...but I never asked for his opinion or assistance. In fact, I had just explained that I had completely redone all of my landscaping this past summer, and that I LOVE it. He told me to call him back to fix my balcony railing because it would not meet OSHA standards and was very unsafe. I reminded him that I was having new deck flooring installed and that my contractor was not finished yet. In order to schedule the take-down appointment, I had to submit preferred days of the week and times through their website, which I did as soon as I returned from a NYE vacation, and selected Wed or Sat afternoons. I did not receive a confirmation call or email with a date or time. I had out of state company staying with me when AC and his smoking companion showed up to take down my lights-on a Sunday afternoon. They did not call before arriving, and I had to go back inside (had just gotten ready to go to the local park with my goddaughter) to get the box for the lights and cords and to unlock the back yard gate. I explained that I had expected a call or at least an email before they arrived, and AC answered that this was the last day for taking down lights. Apparently it was that day or not at all. The assistant later knocked on my door, smoking on my back porch, and asked me to come and answer a question. AC told me that he could not get the lights off of the balcony railing because new deck flooring that had been installed after the lights were up was too close to the bottom of the railing, and he couldn't get the plug out from underneath it. He offered to cut the lights off and bring a new set next year, when I called him to install lights again next year. I told him to just leave them up and I would take a look at it later and perhaps have my contractor replace them if needed. When I looked at the lights a couple of days later, I was able to slide the cord down about two feet and take the lights off without any problems. (There was no snow on the roof or ground when they came to remove the lights, and it was still daylight, so his view was not obstructed.) Overall, the lights looked good and worked all season, but I installed the lights in the same way myself last year. I was annoyed with AC's repeated recommendation that I call him to "fix things up" or to "re-do my landscaping." I was frustrated with the smoking and with the lack of attention to detail--the "inspection" that did not inspect what he needed to see, the inability to remove the lights that I then did without a problem a couple of days later. I would not hire him again, as I could do the job that he did, without the smoking and without the interruption of my visit with friends, and most importantly, without the repeated request to call AC for future business.

This is a former rental property we are trying to sell. AC was great to work with! He finished all projects in a timely manner. All work was done until we were completely satisfied! AC even did a few extra details that he did not charge for. We will call Roark Remodeling again in the future. They can do just about any project that needs done! They can even put up and take down your Christmas Lights! What more can you ask for?

I was extremely impressed form start to finish. Punctuality and level of communication were beyond ennything I could have expected. Ac would show up at dawn and get the crew started and he woudl be back at dusk to inspect the work. The roof was installed flawlessly. When we discovered some rotted trim he was able to suggest the most economical and effective way to have it replaced and he had the gutters reattached properly as well all at an extremely reasonable price. What really impressed me was that two days later I thought I had a leak in the roof. AC and his forema were here within an hour of my call to inspect their work. I have not seen as much pride in workmanship in some time. It turned out that there was no leak. Some rain water had spilled on one of my large leafy potted plans and dripped off the leaves. We were all quite relieved. And he and the foreman But while they were here they identified a problem with one of the downspouts and fixed it. I would reccommend this company to all my friends for their work. The owner also has very good suggestions and ideas for dealing with issues.

Very helpful in helping me work within my budget to identify the parts that needed immediate attention and leaving less urgent itesm for a phase two. It was helpful to discuss and be able to figure out the items that were aesthetic vs required so I could budget accordingly. AC was extemely punctual for every appointment, profesional and knowledgeable. The work was done on schedule and exceeded my expectations for quality and price. A couple of days later I thought I had a problem and he was here to check on it within two hours. Turned out to be a false alarm (my bad) but while he and his helper were here they identified and rectified another problem that they noticed. I plan to have them back to replace and paint the remaining trim and several other projects besides.

I called Adam White of Rourk Remodeling to look at my deck for a "facelift." I appreciated his friendly, low-pressure manner and knew immediately his was the company to do the job. He did a thorough evaluation of the 22-year-old deck, and after finding it structurally sound, recommended a power-wash and re-staining. He offered he would either use a stain of my choice, but highly recommended Sherwin Williams for its durability and guarantee. (I agreed with his judgment.) I also wanted my deck fenced in so my dogs could no longer jump through the spindles. We decided upon a green plastic mesh that matched the spindles. Mr. White accomplished all the above in a time and professional manner. My dogs did a lot of "supervising" and he was very good-natured with them (even if they got in the way.) My deck looks brand new and my pets have a larger outside area to enjoy. I would totally recommend him for decks and plan to use him for some interior improvements soon!