They did okay. The quality was okay but I thought that the solution they used was a little thin and watery. I think that they should improve on the solution that they use. They have it graded like good, better, and best. When we are using a seal coat like that, we shouldn't have to do that every year. Luckily where we live at, the complex there did it this year also so a lot of the people at the complex got 2 or 3 coats on there. All in all, they were okay.
Description of Work: Jet-Seal did the asphalt driveway. I had my daughter's and ours done.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Carrie G.
11/2015
5.0
driveway pavers
+ -1 more
They did a nice job. They put on one coating which was fine because it was late in the year. They cleaned up the asphalt and marked it off a little rough and done. They didn't splatter it everywhere or get it on the garage door.
Description of Work: I used Jet-Seal to do drive way and asphalt.
Rating Category
Rating out of 5
Yes, I recommend this pro
$75
JOSEPH R.
07/2015
5.0
driveway pavers
+ -1 more
Provider worked VERY hard to schedule this, given all the rain we've had in Columbus. They came out, did the work, and it looks great.
Description of Work: Inspected driveway. Filled cracks. Sealed driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Lauren R.
07/2015
4.0
driveway pavers
+ -1 more
Overall, the job was done in a timely manner and looks good. But there were two points of frustration in the process to get there... 1) when I bought the deal online, I requested they call to schedule service and that was ignored so I missed their emails for about 2 weeks - more annoying than detrimental though. 2) I owed additional money because my driveway exceeded the square footage in the Angie's list deal (which was totally fine). But the receptionist was insistent I provide a credit card over the phone right away (which I'd rather not) and a week after I sent a check I got a voicemail at 3pm on a Tuesday, the day before I was scheduled for service, saying that I needed to call and provide a credit card immediately for the additional payment or my appointment would be cancelled. Given I was at work and they close at 4pm everyday, I left a return voicemail explaining that they might want to check the mail again for that check. In the end, they did the work on the scheduled day but the experience was less than desirable because they were so difficult to work with and required, well, demanded pre-payment in full. It just seemed unnecessary. Why not just invoice me for the remaining balance like a normal company?
Description of Work: Resealed driveway, repaired cracks, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
Yes, I recommend this pro
Response from Jet-Seal
I apologize for any communication breakdowns. Angie's List encourages us to use their email system, I assume for documentation purposes. We do attempt to accommodate every customer's request as far as their communication preference. The last thing we want is a poor review before we even do the work. We have spent most every day re-scheduling due to the rain and admittedly, it has caused some problems. As far as payment is concerned, after years of invoicing and chasing money the effort was overwhelming and we had two choices; make payment arrangements in advance or raise our prices to offset the administration costs. We chose the former. I assume that when you made the purchase from Angie's List you paid in advance. We do not run any credit cards until the work is complete and as soon as we process them we shred the information. Every once in awhile we have a customer complain but for the most part it has worked out well and we will continue to do everything we can to contain costs and avoid raising our prices. I am obviously a consumer myself and when I have the need to hire a plummer, a carpet cleaner or any other tradesman I don't expect to be invoiced. I expect to pay upon completion or make payment arrangements in advance.
Suzanne M.
07/2015
5.0
driveway pavers
+ -1 more
They came out, after a couple delays due to all the rain, and sealed my driveway. They patched a lot of cracks. I have more, but did not pay for this to be done at that time. The driveway looks good.
Description of Work: Sealed my driveway.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Sam M.
06/2015
5.0
driveway pavers
+ -1 more
Outstanding; Even with 10 straight days of rain, and a substantial workload because of weather, the work was completed. Everyone in the office including the owner of company were polite and professional. The driveway looks good and I am pleased with the result. I do recommend and will use again in the future.
Description of Work: Provided 2 coats of sealant for driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$233
Dan W.
06/2015
5.0
driveway pavers
+ -1 more
An absolutely beautiful job! Meticulously filled the cracks and completely sealed the entire driveway for $100. A great company with excellent employees and outstanding ownership. If you want the absolutely best job, these guys are it !!
Description of Work: sealed my blacktop driveway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Karen B.
06/2015
4.0
driveway pavers
+ -1 more
Fine- no complaints- good work!
Description of Work: Sealed the driveway
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$129
Response from Jet-Seal
[Member Name Removed] What can we improve upon to earn an A the next time? Thank you, Ted Lovell Owner / President Jet-Seal, LLC
JAMES AND PAMELA Y.
01/2015
5.0
driveway pavers
+ -1 more
Everything went well. They did a fine job. They were a little more expensive than others.
Description of Work: They just sealed our blacktop driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Marsha H.
09/2014
1.0
driveway pavers
+ -1 more
Never showed up. Didn't call back. Very unprofessional
Description of Work: Nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Jet-Seal
I'm not sure what time this review was given but if you check your message inbox you will see that I left a message on 9/7/2014 with a quote attached. This is the busiest time of the season. Your request for a quote was submitted 0n Thursday, September 4th. If a three day turn around is worthy of you grading us out at an F then we don't want your business to begin with. This is a perfect example of why contractor's shy away from Angie's List.
THOMAS K.
08/2014
1.0
driveway pavers
+ -1 more
Called them to ask if they did small jobs and patch work. I have a small area behind the house that is about 8 x 8' that needed work. I had called a few other asphalt companies that were not interested in doing a small job like this. When I called Jet Seal I specifically asked if they did small jobs and they said yes. They said they would be out to do an estimate within 2 days. A week later I called and they said they were back up due to rain and they would get right on it. Another week passed and i called again. They left me a message basically saying that they were not having luck with scheduling their patching people and basically would not be doing the job. I waited 2 weeks for nothing and I am in the process of selling my home and the work needs to be down asap. Very upset about this service especially as they were recommended by a friend.
Description of Work: nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Samson H.
06/2014
5.0
driveway pavers
+ -1 more
They arrived early walked me through what they were going to do and got to work. From arrival to job start was maybe 5 minutes. Very professional and accomidating of the other work going on at the property. They completed a massive amount of work in a day. There were three people that arrived. They began edging while one of them walked the areas with me and let me know the specifics(dry time etc). The three of them edged and blew off the driveways then filled all the cracks and finally sealed the driveways. At one point an elderly person drove through the area that they were working in as it is commonly used for a shortcut. I could hear them calling for her to stop. After she made tracks in there fresh work they went back and retouched up the whole area and were very professional about it. They will be rehired for sealing two to three years from now.
Description of Work: Sealed three driveways and a parking lot. Filled all the cracks and did a better edging job than the landscaper did.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,350
Margaret S.
06/2014
5.0
driveway pavers
+ -1 more
They were very efficient and thorough. It didn't take very long and the cleanup was wonderful. My husband is usually picky about how things are done, and he was really pleased with their job. I would recommend them.
Description of Work: they sealed our driveway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
William K.
05/2014
2.0
driveway pavers
+ -1 more
There were shoddy areas and stains left. they explained to us that some of the driveway cracks were too wide, but they sealed over them anyway. Had they explained it to use before sealing the driveway, we would have paid extra to have them fix the larger cracks first. Along the edges there are spots and stains. It was cheap, but we would have gladly paid more to get a better result. Afterward, we sent Ted pictures of the stained/spotted areas that disappointed us. We never received a reply, accounting for the low mark in level of professionalism.
Description of Work: Sealed our driveway.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$75
Response from Jet-Seal
This customer expected results that can only be obtained by installing a new driveway (estimated cost $2000) by paying $75 for sealcoating. There are things sealcoating will accomplish and things that it won't. We did seal the larger cracks. I tried to explain that small surface cracks, less than 1/32" will be sealed but remain visible. We came back the very next day to make adjustments. [member name removed] was mean spirited and I am convinced totally incapable of being satisfied. This review also proves her to be much less than honest as well. These type of customer's make contractor's want to avoid Angie's List altogether. This is our email exchange: This is what [member name removed] was referring to. ---------- Forwarded message ---------- From: [member name removed] <[member email removed]> Date: Sat, May 24, 2014 at 4:35 PM Subject: RE: Fwd: Driveway To: William Kile <[member email removed]> -------- Original message -------- From: [member name removed] Date:05/24/2014 5:50 AM (GMT-05:00) To: [member name removed] Subject: Re: Fwd: Driveway I can't open this. On Sat, May 24, 2014 at 12:13 PM, [member name removed] <[member email reomved]> wrote: I'm. Not trying to hide the crack still but they should put something between crack before seal looks like they just paint on there don't you think so ? -------- Original message -------- From: [member name removed] Date:05/24/2014 2:42 AM (GMT-05:00) To: [member name removed] Subject: Fwd: Fwd: Driveway Were the adjustments okay? ---------- Forwarded message ---------- From: Date: Sat, May 24, 2014 at 2:49 AM Subject: RE: Fwd: Driveway To: [member name removed] <[member email removed]> Hello, We stopped back and applied more sealer. Some of the pictures you sent were of surface cracks and the sealer will seal but not hide them. I hope you are satisfied by the adjustments we made. Thanks! Ted Lovell Jet-Seal, LLC (614) 882-6000 PH (614) 453-8787 FAX --------- Original Message --------- Subject: Fwd: Driveway From: "[member name removed]" <[member email removed]> Date: 5/23/14 1:55 pm To: "Ted Lovell" Cc: "[member name removed]" <[member email removed]> Ted, Too many cracks remain. Let's get this done right. ASAP!!!! ---------- Forwarded message ---------- From: [member name removed] <[member email removed]> Date: Fri, May 23, 2014 at 9:49 PM Subject: RE: Driveway To: [member name removed]<[member email removed]> They need redone I still can see crack.everywhere!! -------- Original message -------- From: [member name removed] Date:05/23/2014 6:41 AM (GMT-05:00) To: [member name removed] Subject: Re: Driveway Did they do a good job? It's hard to tell from the pictures, but it looks like there are cracks at the bottom of the driveway. On Fri, May 23, 2014 at 1:17 PM, [member name removed]<[member email removed]> wrote: -------- Original message -------- From: [member name removed] Date:05/23/2014 4:03 AM (GMT-05:00) To: [member name removed] Subject: Driveway Did they seal the driveway?
Annette S.
05/2014
5.0
driveway pavers
+ -1 more
Went very well. No complaints.
Description of Work: DId an amazing job. Very pleased and will be contacting again. Very friendly and professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Zhiguo X.
05/2014
1.0
driveway pavers
+ -1 more
It looked that the boy was rather inexperienced. Anyway, the boy tried to seal the driveway under the guidance of the man. He only applied a very thin layer of asphalt on the driveway. I asked if it was enough, and the man said yes. But I could see the driveway was not sealed well. I then knew a mere sealing was not enough, so I asked the man if the driveway needed crack filling. He said no. After they left, in disbelief, I called the company and complained. A lady said that the two guys should have done the job. She also said if my driveway needed crack repair, they would tell me and do the job (at extra charges, of course, and I understand that). I stupidly trusted. them, because they are "professionals". However, just after several weeks, their "sealing" started to give away. After a couple months or so, my driveway has several long cracks, which should have been avoided if they had repaired the cracks. The weather didn't allow me to have repair.
Description of Work: I made an appointment for drive maintenance. A man and a boy to the appointment, rather late (but they had my understanding). It looked that the boy was rather inexperienced. Anyway, the boy tried to seal the driveway under the guidance of the man. He only applied a very thin layer of asphalt on the driveway. I asked if it was enough, and the man said yes. But I could see the driveway was not sealed well. I then knew a mere sealing was not enough, so I asked the man if the driveway needed crack filling. He said no. After they left, in disbelief, I called the company and complained. A lady said that the two guys should have done the job. She also said if my driveway needed crack repair, they would tell me and do the job (at extra charges, of course, and I understand that). I stupidly trusted. them, because they are "professionals". However, just after several weeks, their "sealing" started to give away. After a couple months or so, my driveway has several long cracks, which should have been avoided if they had repaired the cracks. The weather didn't allow me to have repair.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$70
Response from Jet-Seal
I'm not sure what to make of this review. Jet-Seal does not have anyone employed under the age of 25. Every applicator has at least 5 years experience. The job was done in September and there has been no correspondence with the customer whatsoever. Perhaps it is a language issue. The last thing we would do is fail to seal cracks when asked to. We have made our reputation on a high quality product. Like any other business sometimes there is a problem. We here at Jet-Seal are committed to customer service and complete satisfaction. If you are not satisfied and do not let us know, we can't make it right.
Brandon S.
04/2014
5.0
driveway pavers
+ -1 more
Nothing. I cancelled order and was refunded. Angie's list will not leave me a lone so Im doing this review for nothing.
Description of Work: Nothing. I cancelled order and was refunded. Angie's list will not leave me a lone so Im doing this review for nothing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Kimberly B.
12/2013
5.0
driveway pavers
+ -1 more
I purchased a big deal to have Jet Seal seal the blacktop on my driveway. They replied very quickly to the email I sent them and provided instant feedback on guidance as to when I could expect the work to be done. Since it was spring - they have to plan somewhat around cold weather and rain. The driveway looked very nice and I was pleased overall. My only minor issue would be that I told them if they saw cracks to feel free to fill them and charge me for it. There was no crack fill done and they did not charge me for it, but after the job was done I wondered if there should have been some done. I was not home when the work was completed so I could not ask them about it. He did advise me on the phone their criteria for determining if any needed to be done and the cracks that were / are there may have well been less than it. However, had I been there I might have asked them to go ahead and do it if it would not harm the driveway and if they thought it would prevent minor cracks from getting larger. That being said, I told them they could do the work without me there. And I definately would use them in the future and would recommend them to all my friends. Even without the crack fill it was very nice work and I am sure they used their best professional judgement when they decided not to do it.
Description of Work: I purchased a big deal to have Jet Seal seal the blacktop on my driveway. They replied very quickly to the email I sent them and provided instant feedback on guidance as to when I could expect the work to be done. Since it was spring - they have to plan somewhat around cold weather and rain. The driveway looked very nice and I was pleased overall. My only minor issue would be that I told them if they saw cracks to feel free to fill them and charge me for it. There was no crack fill done and they did not charge me for it, but after the job was done I wondered if there should have been some done. I was not home when the work was completed so I could not ask them about it. He did advise me on the phone their criteria for determining if any needed to be done and the cracks that were / are there may have well been less than it. However, had I been there I might have asked them to go ahead and do it if it would not harm the driveway and if they thought it would prevent minor cracks from getting larger. That being said, I told them they could do the work without me there. And I definately would use them in the future and would recommend them to all my friends. Even without the crack fill it was very nice work and I am sure they used their best professional judgement when they decided not to do it.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
James H.
12/2013
5.0
driveway pavers
+ -1 more
Good they were courteous and professional. I will use them again in the future
Description of Work: They sealed my driveway and filled the cracks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Anne B.
09/2013
5.0
driveway pavers
+ -1 more
I had never used Jet-Seal before and was looking for someone new. I looked on Angie's List and saw positive reviews for them. I called for an estimate and they were out the next day. We scheduled the work shortly after. It was done on-time and they did a great job.
Description of Work: Sealed driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
marcus B.
09/2013
4.0
driveway pavers
+ -1 more
Scheduling the appointment went fairly smoothly. They were good about being mindful of the landscaping.
Description of Work: They applied an asphalt to our two car driveway. The coating improved the look of the driveway. We get this treatment every other year.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
Dennis B.
09/2013
2.0
driveway pavers
+ -1 more
After they applied the seal it rained about 30 minutes later and washed the sealant off and splattered the garage door. They said they would not charge me and reapply another coat. I felt they did the best they could so I still paid them. The next year I had another company do it and told them of my experience. They said their policy was to not charge, reapply AND paint the garage door because those things happen. Needless to say I'm staying with the current company. I never got around to painting my garage door so I still see that as a reminder of a bad business decision on my part.
Description of Work: Sealed the driveway.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$85
Response from Jet-Seal
Rain damage is very difficult to determine who is at fault and what the remedy is. If the work was mutually agreed upon to be done at a certain time and was not considered irresponsible by the contractor it is completely different than if the contractor decided to do the work when rain was imminent. Whatever the situation, our goal at Jet-Seal is to do everything possible to make the customer happy. I find it odd that this customer would be satisfied enough to pay for the work even after we offered to do it at no charge. Please note that this review came TWO YEARS after the work was completed and only after another company TOLD him that their policy was to apply another coat, paint the garage door and not charge for their services. Please, [Member Name Removed], tell me who this company is so I can hire them when rain is likely. My garage needs painting! Let me ask you, Angie's List member, would it be fair if you and any asphalt maintenance company mutually agreed to have your driveway sealed at a particular time and it unexpectedly rained, to place all the blame on the contractor? It is easy for a contractor (unnamed of course) to promise a customer the moon wrapped in baby blue ribbon. It is obvious that what this other company told [Member Name Removed] is what made him become dissatisfied with Jet-Seal. If this company is so reputable they would not have sealed [Member Name Removed]'s driveway for the second consecutive year. Over sealing can do more harm than good. A driveway should only be sealed every two to three years. Jet-Seal has been servicing Central Ohio since 1958 and our reputation for fairness and quality is why we have been in business so long. Look at our other reviews on Angie's List, our Better Business Bureau rating, our other online reviews and most importantly ask your neighbors that have used us, some for decades how they feel about the quality of our work and our professionalism. I think you'll find we are deserving of the 2012 Super Service Award we were given. Thank you for taking the time to read my response. Ted Lovell President Jet-Seal, LLC
Joan F.
09/2013
5.0
driveway pavers
+ -1 more
They were on time. They were courteous and professional. They did a great job.
Description of Work: They filled in a few small holes and sealed the driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Rosemary H.
09/2013
5.0
driveway pavers
+ -1 more
Jet-Seal was very flexible and worked with me since I have a longer driveway. The original big deal was $99, and the additional was for the length of my driveway and also cracks that needed fixed. They were very professional and timely. They completed they job just as they said they would. They did a great work and were easy to work with.
Description of Work: This was a big deal purchase for driveway re-sealing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
Breann R.
09/2013
5.0
driveway pavers
+ -1 more
The treatment improved the texture of our driveway. The work has been holding up well since and they were careful not to damage the grass around the driveway. They offered a group rate in our neighborhood and scheduling the appointment was fairly easy.
Description of Work: They provided an asphalt coating of our driveway.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Asphalt Driveways
FAQ
Jet-Seal is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 1:00 PM
Jet-Seal accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, Jet-Seal offers free project estimates.
No, Jet-Seal does not offer eco-friendly accreditations.
Yes, Jet-Seal offers a 5% senior discount.
No, Jet-Seal does not offer emergency services.
Yes, Jet-Seal offers warranties.
Jet-Seal offers the following services: Commercial and residential asphalt sealing, including hot and cold crack seal, line striping and catch basin repairs.