Hoover Gardens

unknown

They didn't have as many plants there as other gardens did. They also seemed uninterested in helping select plants.

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Hoover Gardens has a lot of variety. They have high quality plants and they're pricey. Sometimes there's nobody around and sometimes there's a lot of people to help. It's just a real hit or miss with that. You can buy decorations as gifts for holidays. There's all sorts of garden and home decorations. It's definitely a garden place to get trees, flowers and plants. I typically go there if I want something nice.

They're all very friendly. They know what they're doing. They have good plants, and they're fairly priced.

Though their consultant is extremely knowlegeable and helpful, overall customer service lacks. We were to meet for an initial consultation and I'd taken off work to be there for a 2:30 p.m. appointment and the consultant was a no-show. When I called, I was told that they had gotten busy and it "just slipped their minds". To the consultant's credit, she re-scheduled and waived the consultation fee. We picked out a total of 14 trees and shrubs that they were to plant (for a fee) within one to two weeks. After waiting two weeks, I called and, though they didn't directly come out and say that they had not scheduled our work (there was trouble locating our paperwork), we were told it would be the next week before they would be able to come out and do the planting. On the scheduled day, my wife again took off work to be there. She was contacted at 8:30 a.m. and was told that, even though it was raining, they would be out around 10:30 a.m. At 11:30 she was called and informed that they would not be able to come out. We re-scheduled for Thursday (12/8/11) and this time I took off work to be home for them to be out to plant our trees and shrubs. They did show up and the trees and shrubs were planted. Again, the consultant was very helpful with determining the final placement of the plants and they got the job done in about 2 hours. Basically, a project that was to be done in one to two weeks took almost four weeks and when they confirmed work, they later cancelled. My wife could have gone in to work that day if they had called and re-scheduled early enough in the day. We had to initiate follow-up contacts to schedule and confirm appointments. I would have expected someone to pick up the phone and call us a day prior to confirm appointments, etc. That did not happen. Apparently our time is not as valuable as their time is. We may use them again, but I'll want more assurances that there won't be a repeat of the poor customer service.