G.M. Steele Heating and Cooling LLC

G.M. Steele is an authorized service repair provider/manufacturers representative for the furnace I have installed in my home. They are an exclusive dealer listed on the manufacturers website. This coupled with their A rating on Angie's List made me contact them when my less than 4 month old furnace went out and was blowing cold air on 11/21/2018. I could not use the original installer because this was a home warranty claim, and the home warranty company requires the emergency service providers to be on Angie's List, with a B or better rating, and the original installer is not on Angie's list at all. Mr. Steele came out and diagnosed the problem as it being an air flow problem with my furnace. He advised me to use a thinner quality furnace filter and he cut an additional opening in my cold air return. He got the furnace up and running and left. I had to buy a grate to install over the opening he cut and install the new filter. On 12/24/2018 my furnace stopped operating at 3am. Same issue. I contacted Mr. Steele. He did not respond to my call in a timely fashion so I contacted another provider on Angie's List. They came out and diagnosed my problem as a gas over-pressure situation. Too much gas was flowing into my furnace and the gas safety valve sacrificed itself to prevent my furnace from catching fire/blowing up. This situation was present according to the 2nd technician when Mr. Steele was present and he failed to diagnose it. The switch was starting to fail then as a safety item. The 2nd company asked me if Mr. Steele used a gas pressure test device when I watched him test my furnace. It is a device with hoses, and I never saw him use such a device. I observed him the entire time he was in my home. His failure to do such potentially could have cost me a fire in my home, plus cost me no heat from December 24th thru December 26th, ruined my Christmas holidays, cancelled my family plans and I have the expense of using space heaters on my electric bill and the expense of 2 service calls to another HVAC company because they had to order the part over the Christmas holiday as the supplier was closed. I feel Mr. Steele's company should refund me the service call he was paid for work that was unnecessary and faulty. I also feel he should have his rating lowered and people should be very careful in hiring him in the future.

Matt arrived when he said he would and showed me everything he was doing while explaining pricing of Freon for our air conditioner. I never felt like he was upcharging me due to my zip code (which frequently happens). He also had to replace the blower motor in our furnace. We have had consistent cooling this summer, even when the weather has been outrageously hot. We refer all of our friends to Matt for their HVAC needs.

Matt is FANTASTIC to work with! He fully explained everything to us, TWICE! :D He was prompt and courteous and extremely knowledgeable. He did a full HVAC replacement, explained our new equipment to us, took away our old stuff and cleaned up any mess he had made. I would highly recommend G.M. Steele to anyone needing HVAC work. He will go above and beyond to make sure that you are happy with is work. Thanks, Matt!

I would definitely recommend Matt. He is very knowledgeable and did great work at a fair price.

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This guy was great from beginning to end. Came out right away to respond to no air. very knowledgeable in HVAC. took in the whole job.

Matt was awesome. My kids talked his ear off and he was so patient. Great work at a great price.

Matt is a good guy who will shoot you straight, treat you fair, and help you find the most affordable option.