Feazel Inc

I left a message. They called back three weeks later and I had already had the work done.

I contacted Feazel through their website to get an estimate to repair a few missing shingles and some soffit replacement. Diane called the next day (Weds.) to say they got my information and someone would call me Thursday or Friday to set up a time to give me an estimate. On Sunday evening, Patrick called to say he would be out on Monday sometime to look at the roof. He called me at work on Monday to tell me I only had 3-4 missing shingles, but there were some shingles curving too and the whole roof will need replaced soon. I told him I just wanted the repairs for now since I just bought the house and would not be going thru my insurance. He continued to tell me they are working with a lot of homes in the area from the storms this year (Sept., Dec. and Feb. according to him) and I could go thru insurance. I, again, told him I would not go thru insurance since I just bought the house a week ago. He proceed to tell me that he will have to talk to the owners to see if they will even do a repair and call me back. I have not heard from him since. I do believe it is because I only want a few shingles replaced and it isn't worth their time even though they advertise "repairs" on their website.

They have great service. Everything was great, and I'm extremely happy.

They did a super job! The rep that gave me the estimate came back several times because my insurance company kept debating how much or how little they would cover. He finally said he'd just evaluate, estimate and take care of the problem for me. He was very helpful, worked around my schedule coming often in the evening, structured a schedule for roof replacement in my time schedule and did a professional and proper job. The inspection passed without fail, their clean up was perfect, explained things about the job thoroughly, met the promised schedule in time for my retirement party and multiple guests. He also left me remaining shingles for future repair if ever necessary. He and his crew were great to work with and I highly recommend them.

Well, the roof has not leaked... But, just about everything else that could go wrong, has. 1. They showed up with about half the number of workers we were told to expect. They worked all day but were not going to beat sunset and incoming rain, so they tarped about 1/3 of the front and were still nailing at 9pm (not easy to see, so is that quality work?). The next morning, they showed up with more workers, but were going to just plug the holes (from the tarp) in our brand new shingles with silicone. We had to insist they tear off and replace the punctured shingles. 2. We noticed that the felt was not being installed all the way to the edge and tried to ask several workers about it. We were finally pointed to the supervisor, but he could not understand my question. I had to point and say no a lot until a city inspector arrived and agreed and we called their office and someone called the workers. 3. the first day, they tarped the drive and our landscaping, but not the house as promised. We found 6 window screens and our patio screen door damaged. We also found black marks all over the stucco of our home. The second day, they did not tarp much and oil leaked onto the drive and some plants were flattened in our landscaping. Several gutters and downspouts showed damage as well. 4. Just days after the work, we started having downspouts clog. Feazel sent someone to unclog them and we thought we were done. A couple weeks later, a strong rain caused others to clog and overflow. We had to go out in the pouring rain to dismantle them and have pictures of the clogs. In my opinion, their idea of cleaning the gutters was to shove all the grit and crud into the downspout, causing the clogs. 5. We had to remind them of the loose fascia and the promise to fix it multiple times since no one seemed to remember that. 6. We found about a dozen nails in the yard after they left for good. 7. Our outside GFCI was overloaded the first day and first thing the second day, it failed. They sent an electrician who installed a spare GFCI I had (or they would have charged us). The furnace exhaust was left touching wood as it passes through the attic. Because of all the issues, my wife and I used an extra vacation day to monitor the work. To begin with, the permit sat in Feazel's office for weeks while we were being told the city was holding them up from starting. My wife checked with the city to find it was mailed weeks prior. The office had it and forgot it. Certain areas require permits and perform inspections. This protects the homeowner. The inspector came several times throughout the day but the work was not ready. They sent a guy here on his way home for the final inspection. Feazel wanted to use the inspection as an excuse for the 2 day job. If they had sent the promised 18-20 workers, they would have been ready for the inspection and been done in 1 day. They fixed all we knew of, but we just unclogged the last 3 gutters ourselves.

They did a fantastic job and stand behind their work.

Given the opportunity to to do it over again I don't know if we would've approached it the same way, but the job got done. They did what they said they were going to do and it solved the problem that we wanted it to. However, I wasn't really blown away with their work and as the years have gone past I don't think it was the best quality work. There were a lot of nails that were left even though they went over the property with a magnet.

This company is absolutely top quality all the way around. All the employees always follow up on the work to make sure that we are happy. They answer and investigate any post service questions. They are very patient, personable, and hard working. I don't have one complaint because everything was exceptionally positive.

About 10 years ago my mother in law had Feazel replace her roof. Recently she and experienced leaking in her gutters. She called Feazel and the owner himself came and checked it out. He also fixed the gutters and did not charge a dime.

The staff who answered the phone was very courteous and set up an appointment for an appraisal within 48 hours. The gentleman who came to our house was prompt and professional. He took about 10 minutes to access the damage to our roof and then explained to us what damage there was. He approximated the cost of a replacement roof to be $12,500 which we found to be very expensive based on what neighbors had paid for new roofs. We chose to use a different company for this reason.

A great job. Very knowledgeable. Took pictures so you could see the problems. Good workmanship. Price may have been a little high but value was there. Very competent. Would highly recommend.

They were reliable and did exactly what they said they were going to do. They did a good job and i would use them again.

Their representative was very good at what he did. He followed up. The crew cleaned up well. I haven't had any problems since they did the work.

They got everything done in 1 day. They cleaned up nicely, I didn't have to worry about shingles left on the ground. It was amazing, they even took some of the shingles that had been there from before (where the prior company left them). They were polite, they were great, and they didn't even take a break. I'm very pleased with them, and my roof looks wonderful. They did no damage to any of my plants.

Feazel Vice President of Operations, Saxe (04/08), refuses to check if vent properly placed and functioning since I filed a report with Angie?s List. Saxe asked I withdraw my comments. I shall not withdraw the facts as they happened. Feazel Roofing made money for doing no roofing work on my house.

They performed very good service. Quick, in and out and were able to complete the work in one day, which was very impressive.

Great follow up! Professional sales people. They worked well with our insurance company.

She said she would call me back to set up an appointment. I never heard back from her.

A company representative, Jason, came to my house at a scheduled appointment. He gave me background history of the Feazel company, and asked what I had in mind for my new roof. I described the type and color of roof I desired and he showed me some samples. I wanted to upgrade from my former roof. Jason explained the complete process of the installation, and asked where I wanted the materials delivered, as well as where I wanted the debris dumpster placed. The office scheduled the installation, and kept me completely informed, and answered all questions I had. The workers arrived as scheduled, and installed my new roof in one day's time. I was very impressed that they were very concerned to protect my decks and landscaping. They were friendly and did a terrific job of cleaning up when they were finished. In fact, they protected my property and cleaned up much better than the "well known" company I used nine years ago.

Average. It rained the day after they put the roof on and I got 8 small water spots....no major eye sores. They came out and repaired the venting; they had forgotten to put caps on the end. Although I would hire them again, I would be more open to other vendors. If need be, I will use their guarantee!!! I don't expect any more problems, but it is too early to tell.

The salesman was very personable and the work crew was extremely hardworking and polite. The crew left our yard and driveway cleaner than they found it. We have a very high/steep roof which the crew negotiated like true professionals. Mr. Feazel came for a final inspection about a week after the crew left and corrected a couple of minor items. It was obvious he wan ed us to be completely satisfied with his company.

Mike came to do the estimate and was very interested in helping us and finding a solution to our attic moisture problem. The roofer was courteous and completed the work on time.

Service was excellent. The lead foreman was here for the whole job and made sure everything was done to my satisfaction. As a matter of fact, due to heavy snow we just received, I made a phone call and asked if they would come back out and recheck everything and they are more then willing to do so.

Like I said before it was the biggest cluster ever, Cliff never gave us the call to let us know when the roofers were going to come by and drop off the material, instead we get guys at our house at 7:15 A.M. ringing our doorbell letting us know that they are there to drop material off. We had talked to Cliff before when we signed the contract and let him know that we needed to make arrangements to move our boat, cars and put our dogs in a kennel. You would think after an *explicit* chewing it would not happen again, but I was right, it did. The siding guys did the same thing, no phone call, no notice to drop material off, same thing with the gutter guys, no phone call no notice, we have guys climbing around our house, banging away without any notice. I can't say anything bad about the crews that did the work other than they did not clean up after themselves too well. My last encounter with Mr. Cliff Romero was not a good one, these guys are so unprofessional, I will never use again.

Came out and inspected roof quickly and did on site estimate, I am still waiting on their competitors for 2 months for quotes. Had to postpone job due to weather for two days. Delivered materials and put them in correct spot on driveway. Completed roof job tear off and replacement in 1 day. Gutter replacement done the next day due to darkness. Upgraded shingle to architectural type at a fair price. Supervisor came out for follow-up a couple of weeks later, replaced a downspout that wasn't long enough without any question.