Feazel Inc

They were here at the time they said they would be and got the job done. They did the cleanup well and the stayed within the price. They had to come back to make some minor corrections I was not happy with which they did it. There were certain things only after I inspected that they realized was wrong. Their pricing was fair value and they were on time. They need more English speaking people at the job site. I would use them again in the future if their price remains aggressive.

After having our roof replaced by Feazel roofing I came home from work to find the roofing crew gone and 25 roofing nails scattered throughout my yard and driveway. I could have called Feazel Roofing to come back out and clean my yard more thoroughly but as a parent of a young child I wanted the nails cleaned up immediately before an accident could occur. After cleaning the yard I did report the incident to the Project Manager who offered to come out that evening. By then, it was getting dark, I had cleaned the yard and we agreed he could come out the next morning. The problem I have is not that Feazel did not do a thorough job cleaning the site but in the response I got back from Mike Feazel, owner of Feazel Roofing. Feazel roofing asked me how much I thought was a fair amount off the job to settle the issue. I asked for 10% or $300 total. Mike Feazel immediately accused me of trying to cheat him out of money. He said I was unreasonable in asking for that amount. Feazel claims 100% cleanup. Mike Feazel said 25-30 nails left behind is acceptable. In his response to my BBB complaint he said, and quot;It is impossible, even laying tarps on the ground, which we do, to guarantee that we (or any contractor) get every nail because there are approximately 10,000 nails in an average roof, and he had two layers on his home.and quot; If it is impossible to guarantee 100% cleanup, don't guarantee 100% cleanup! Again, as a parent of a young child I felt it was my duty to keep my child safe. Mike's response to my concerns about my son's safety. He said I should not allow my 5 year old son to play barefoot in our yard for a year after the job because of the nails his company leaves behind. Who is being unreasonable? Feazel claims 100% cleanup and satisfaction for their work. I believe they missed the mark on this job. Not only was there the safety issue with the nails but there were 50-60 pieces of roofing debris scattered in my neighbors yard. As for his claims that all I wanted was money. I never once asked for money. Money did not come up until his company asked me how much I wanted off the job. He made an assumption that all I wanted was money. It is sad to see an owner immediately make accusations towards his customer based on false assumptions. If he had taken the time to speak to me before accusing me he would have found that I was indeed willing to listen but we never got that far. Finally, as stated earlier, if his company had simply done the work which was guaranteed, this dispute would not have occurred. It is sad Mike decided to take his anger out on his customer instead of his crew who could not deliver the guarantees promised. In Response to Mike Feazel, owner of Feazel Roofing: 1. Feazel Roofing claims 100% cleanup. This did not happen. Mike admits and quot; It is impossible to guarantee that we (or any contractor) get every nail because there are approximately 10,000 nails in an average roof, and he had two layers on his home.and quot; If you can't clean up every nail, don't claim 100% cleanup. 2. Mike also admits he said, and quot;my comment was that after a roof is replaced you should avoid walking barefoot in your yard for one year allowing for any nails that were missed to settle into the ground, which they will do over time.and quot; If I should avoid walking barefoot in my yard for a year after a roof job then, again, your company has not cleaned up 100%. 3. In response to Mike claiming I wanted money to refer his company. and quot;He also told me that if I gave him 10% off he would be happy and refer us to everyone??and quot; This was in response to a direct question from Mike who asked me what percentage I wanted off the bill to give referrals to my neighbors. Mike conveniently takes parts of the story out of context to try to save his reputation. Sad. 4. The Project Manager and I were having an amicable discussion about the 25 nails and debris left behind in my yard when Mike intervened by calling me a and quot;cheatand quot;. He claimed all I was doing was trying to cheat his company out of money. Mike made this claim before ever talking to me, before meeting with me or before coming to my house to see the nails left behind. When his Project Manager handed me the phone it was an immediate attack. 5. Bottom line, you can believe me or Mike, it does not matter. What matters is his response. If you hire Feazel and something does go wrong, do you really want an owner who immediately accuses you the customer of being a cheat. What Mike does not know because he never took the time to ask was that his Project Manager and I were very close to ending the issue and both walking away happy. We were having a productive conversation and even planning additional siding and window work when Mike suddenly wanted to get involved and accuse me of being a cheat. To this day I have not received an apology from Mike for the 25 nails scattered throughout my yard or for the debris left in my neighbors yard. Mike just wants to call me a cheat trying to deflect the poor work and false guarantees his company is responsible for. Unprofessional and sad.

They were good. I had a couple of follow up issues and they followed up. I was happy with the work and the follow up.

As far as the people who worked on the roof, I would have to give them an and lsquo;A'. I did not know anything about chimney work or about the fan. Therefore, for the people who worked on it I would have to give an and lsquo;A'. They were very professional.

We had used Feazel Roofing before, but this time did not go really great. We called them when we saw a wet sport in the 2nd floor hallway. Ron Saxe came out the next day for the estimate. The price seemed a little high, but since the first job went well, we stayed with them. The first and most important thing was not done on time. That was one soil boot that was cracked and lifted a little out of the shingles. Ron said he would have a man out in a day or two to do a tempoary fix, and about 2 and a half weeks for the full job. They were a No Show. Diane from the office called in a week and said they would be out in two weeks. I asked what happened to the 2 day commitment. She had no idea. I got transfered to Berea, she said she had been busy and just got a copy of the order about the leak. She got a man out the next day to do the temopary fix. It was then a toal of 33 days after the order was placed that the man did get here to do all the work. The sealing of the small chimney crack that costs $304 took LESS than a half hour. I asked the guy how much he had done. He said the crack was less than 1/2 inch in the stucco and just used a sealent. It then took about 1 hour to do the 2 soil boots and 1 catmaster that cost $662. That did take a few parts to do that. The part of the job that really seemed high was sealing the crack. I had to make a 50% deposit. Since they did not do a really great job, I will shop around better next time we have roofing problems.

They were late arriving for a fairly generous time window and unapologetic about it. I didn't appreciate smoking on the site, and don't feel the work was done to the highest standards. I had used Feazel in the past and been very satisfied, so I was willing to accept what I thought was a high estimated cost in exchange for good customer service and high quailty. I didn't get that.

I feel that Feazel did a thoruogh job just as they contracted to do. The worker they sent over was courteous and went right to work on the job at hand. I would use the company again if I had some roofing work to be done. All of the particulars are listed above.

Very pleasant to work with. I felt so confident with them that I requested quotes for some additional work.

The salesman matched the claim from my insurance company and was prompt and professional about getting me on the schedule. He was clear about when the materials/dumpster were to be delivered and had a professional presentation/quote which he left with me to review. Everything he said happened as was promised. There was not a single nail anywhere on my property when the crew left. Recently I had an unrelated problem with a dry vent leaking condensation and there was confusion as to whether or not this was a roof leak. I called and they sent someone who identified the problem for me. These guys stand behind their work. I would 100% use these guys again for a roofing job.

Their estimator arrived on time and looked over the job. He promised to get an estimate back to me shortly. I have not heard back from them at all. I did follow up two weeks later, but still no call back. I don't mind if they decided not to provide an estimate, but they at least should have called me to tell me that.

It all started in early July when a storm had pushed up the stealth vent behind the chimney. Feazel had done the roof a number of years ago and the warranty was still in effect. The worker came out on July 16, 2010, and fixed the vent. He also noted that when we had the chimney done in October of 2009, that there were nail holes in the shingles that needed repair. I signed the contract on July 17, 2010 and was advised it would be mid August when the job would be completed. In the mean time our house was in contract and the seller as part of the remedy wanted the roof cap checked (vent). On August 16, 2010, the roofer fixed the nail holes and in addition fixed the roof cap. They not only fixed the problem but honored the warranty. Great job.

Everything went well. We have used them before and they are very conscientious.

We had no problem with that. We’ve had some problems in the past but they came and corrected it.

Very professional and responsible company to work with. Punctual, great craftsmanship; attention to detail; cleaned up after themselves. I would do business with them again.

I had Feazel Roofing and another contractor come to my home to give me an estimate on hail damage to my home. The Feazel guy was totally unprofessional. He would not take the time to give me an estimate. All he did was bad mouth the other contractor every time he called me - and he called me too many times. He would tell me one thing, then turn around say the opposite. He would say he would get back to me on something - and never did. I would not want to do business with someone like that - not ethical at all.

Feazel was very professional in their presentation and gave us a nicely detailed bid with helpful pictures. They answered all of our questions knowledgeably and helpfully.

I would possibly use them again in the future.

Badly overall considering the problems we experienced. I had to call the office about a week later to see if anyone was coming out. We met, they inspected the damage and offered a proposal. In December we signed the contract. After the roofing was done I had to remind the company that they still needed to install chminey flashing. Someone came out to complete the flashing a few days later. The day the siding removal began I went to work only to have to rush home to turn off the water at the main. Because one of the two outside faucet pipes had been broken inside the house, it dumped water in the basement and over the top of our washer and dryer just below the broken pipe. I lost a days hourly wages plus a spike in our water bill. After the siding was complete, I had to call for someone to come out and install the flashing along the second story wall that meets the first floor roof. I was told that a field supervisor inspected the job after the work was completed. I picked up lots and lots of nails and debris around the house that had not been cleaned up. Worker attention to detail regarding the missed flashing and broken pipe was very poor. As for job supervision and oversite on the job, I would rate Feazel very poorly. We would not have them do any more work on our house and we certainly would not recommend them to any one else.

We had a new roof installed by Feazel Roofing Company and are completely satisfied. The crew was professional, efficient and conscientious. Their sales representative, Doug Houston worked with us from start to finish. Any issues or questions that we had were quickly addressed and resolved. We highly recommend Feazel and Doug to anyone needing a new roof.

I went with Feazel because I have gone with them before.

THEY STARTED ON TIME. HAD SOME RAIN TROUBLE AND HAD TO COVER ROOF FOR ONE WHOLE DAY, RETURNED DAY 3 AND FINISHED JOB. ROOF LOOKS GREAT. INSPECTOR CAME OUT AND DID NOT LIKE THE CLEAN UP JOB ON CHIMNEY FLASHING AND SOMEONE COME OUT TO TAKE CARE OF IT THE NEXT DAY. ALL WENT WELL FROM START TO FINISH, EXCEPT THE RAIN. I WAITED TO MAKE MY REPORT AFTER I WAS SURE OF NO LEAKS AND NO TROUBLE.

Well, Dave did a good job finding the 2 known problems and getting rid of the water stains inside (all at times convenient to us). But, we should not have had to worry about this. We had a brand new roof leak. That does not leave us with a feeling of being protected from weather. We wait each rain for more leaks. But, I did thank Dave for his hard work. He came back a couple of times to work on the stains. During his first visit, he removed the wet insulation (blown in). He then let it all dry and went back up into the attic and made sure we had an even blanket of insulation where the water pooled. If all the workers had Dave's work ethic, this report would not exist and my first would probably be full of A's. The grades for this report and an average of both the original job and the fixes just done. Dave's well-earned A's are pulling up the original work grades to reflect and overall grade for our experience...

Feazel Roofing discussed the job in detail prior to beginning. The day before the work commenced they delivered the materials to the site and put them where we had agreed upon. At the time of the commencement of work, they brought numerous tarps that were blue in color. They covered the ground of the area that they were working on and set their dumpster (which was on tires not metal wheels) on top of the tarp. They protected any overflow from the dumpster by placing sheets of plywood vertically behind the dumpster so that materials would not bounce out of the dumpster. They then hung tarps from the roofline to the ground covering all landscape in the work area and the surface of the house so that no marking would occur as shingles were removed from the home. Our residence looked like a SEA of BLUE. They then took off all shingles and any underlaying sheathing and inspected the decking. They then replaced any decking that needed to be replaced and proceeded to put on new sheathing (ice guard) and the new shingles. They continued to work on a single area of the roof and then move to a new area when they had completed the work in the first area. They thoroughly cleaned up any debris on a nightly basis and expediously completed the work. Our roof is fairly sizeable and we also were roofing a 3 car detached garage so they completed the residence before starting the garage. Upon completion of the job they ran magnets to check for any nails that were not caught by the tarps and removed all debris and material from the site except for a single package of shingles that they left for us to use in case we ever needed it. They placed this package in our garage for us in the location that we requested it to be left. The crew leader Mike Rader was great to work with and was on site the whole time. He was very responsive to any concerns or questions that we had and worked very well with the men on the job. We are extremely satisfied with the work and the experience.

They roof eventually failed. They came to try to fix the problems and they stated we caused the problems. They tried to fix the problem but, the roof still leaks. My insurance company eventually gave me another company that could fix the problem.

First of all we were required to pay 1/2 up front which I will never do again. The deposit was made in November of 08 and the work was not even started until April of 2009 after about a half dozen calls. After many calls and threats to write a negative report on Angies List, we finally got a response in the Spring of 2009. The first guy came to our house and said he didn't know what to do so he would have someone else come. Again we never saw anyone and had to call back several times. A second person came and gave us the same story. After several more calls the third repair man came and started the job. They talked us into the whole "maintenance" package where they seal everything and do an entire punch list on the roof which we paid extra for. As the technician was leaving he said that he fixed everything BUT the leak and someone else would be coming out later. Again we made a few follow up calls and one of the Feazel brothers came himself to look at the roof and oversee the repairs which was much appreciated. We were told that the roof was repaired perfectly and that we would not have any other issues. There was significant dryway damage in our home so we hired a company after that assurance to replace the drywall and finish and prime the ceiling. On May 17, 2009 I emailed Ron Saxe our salesperson with a note that water was pouring in again. No response. On June 28, 2009 I again sent an email to Ron asking for immediate attention. NO RESPONSE!!! In July I phoned the office twice and left messages and finally received a call from the scheduler asking what the problem was. I left a voicemail for her and never heard back. On August19th my wife phoned and we received a message back that someone was coming at 7:30 in the morning the following day. We saw no one for 3 days and then someone came out and took a photo of the roof. We have not heard from them since. Our roof continues to pour in water. The ceiling is destroyed in our home. Everything around the leak is ruined and we continue to get no response from Feazel. Based on all of this, I would NEVER recommend this company to anyone.