Charter Oaks Tree & Landscaping Co Inc

I HAVE USED CHARTER OAKS TWO PREVIOUS TIMES. THEY SHOW UP WHEN THEY SAY, AND DO AN EXCELLENT JOB (INCLUDING CLEAN UP). THEY WERE ABLE TO COMPETE THE JOB WITHIN A WEEK OF THE ESTIMATE. THE STUMPS WERE GROUND TWO DAYS AFTER THE TREES WERE CUT DOWN/REMOVED. I WILL USE THEM AGAIN.

CRAIG CALLED BACK THE SAME DAY I CONTACTED CHARTER OAKS, CAME OUT THAT DAY TO GIVE AN ESTIMATE, AND THE WORK WAS DONE THREE DAYS LATER. THE THREE MAN CREW WAS PROFESSIONAL, EFFICIENT, AND FRIENDLY, AND THEY WERE FINISHED WITHIN THREE HOURS. THERE WAS A TINY SCHEDULING GLITCH, BUT CRAIG AND GRETCHEN KEPT ME POSTED, BY PHONE, AND WERE VERY CONSCIENTIOUS. IF WE NEED TREE SERVICE AGAIN, I WOULD NOT HESITATE TO CALL CHARTER OAKS.

QUICK RESPONSE. PROFESSIONAL. GOOD CLEAN UP. FRIENDLY.

HAD AN ESTIMATE DONE TO REMOVE A SILVER MAPLE TREE AND PLANT A NEW TREE. RESPONSE TO MY REQUEST AND QUESTIONS WAS EXCELLENT. ESTIMATE TO REMOVE TREE AND GRIND STUMP AND EXPOSED ROOTS WAS $240, WHICH WAS REASONABLE. TO HAVE TREE PLANTED WOULD HAVE TO BE ESTIMATED ETC. BY A SEPARATE PART OF THE COMPANY. THE ESTIMATE SHEET PREPARED WAS VERY STRAIGHT FORWARD AND SELF EXPLANATORY. DECIDED TO USE ANOTHER COMPANY WHO HAD SIMILAR PRICE FOR REMOVAL, BUT WAS PREPARED TO PLANT THE NEW TREE ALSO, WITHOUT GOING THROUGH ANOTHER PROCESS.

BECAUSE OF ITS CLOSE PROXIMITY TO THE HOUSE, AND ITS HEIGHT (MORE THAN 50 FEET), THIS TREE WAS ESPECIALLY DIFFICULT TO REMOVE. THEY ALSO GROUND OUT THE STUMP, SO THAT A PATIO CAN BE BUILT OVER THE SPOT WHERE THE TREE ONCE STOOD. EXCELLENT. I WOULD HIGHLY RECOMMEND THEM.

WE ARE VERY PLEASED WITH THE SERVICE AND PERFORMANCE OF THIS COMPANY. ALL PHONE CALLS WERE PROMPTLY RETURNED, AND COURTEOUS. THE ESTIMATED PRICE FOR THE TREE REMOVAL WAS EXCELLENT, AND THE WORK ITSELF WAS DONE VERY WELL. THEY WERE A BIT LATE FOR THE APPOINTMENT, DUE TO CIRCUMSTANCES BEYOND THEIR CONTROL, BUT EVERYTHING ELSE IN THE TRANSACTION WAS SUPERB. THEY WERE NEAT AND CAREFUL WITH OUR HOUSE AND LANDSCAPING, WHEN THEY CUT DOWN THE TREE, AND THEY WERE VERY QUICK, DEMONSTRATING YEARS OF EXPERIENCE AT CLIMBING AROUND IN TREES, WHILE YOU CUT THEM DOWN. :)

RETURNED CALL QUICKLY, AND GAVE AN ESTIMATE WITHIN 24 HOURS. THEY SHOWED UP AT THE APPOINTED TIME. THEY CAREFULLY REMOVED ALL 3 TREES THAT WERE WITHIN 15' OF THE HOUSE, REMOVING SURFACE ROOTS AND THE STUMPS, EVEN 2 THAT WERE FROM TREES PREVIOUSLY REMOVED.

VERY PLEASED WITH THEIR WORK. THEY WERE VERY PROMPT, GIVING US AN ESTIMATE THE SAME DAY WE CALLED, AND THEY ALSO WERE ABLE TO FIT US INTO THEIR SCHEDULE ON THE DAY WE DECIDED TO GO WITH THEM. THE WORK WAS EXCELLENT AND THE CLEAN-UP WAS ALSO VERY GOOD, GIVEN THE MESS THAT WAS CREATED BY GRINDING SUCH A LARGE STUMP AND SEVERAL ROOTS. PERHAPS BEST OF ALL, HOWEVER, WAS THAT THEY WERE ANYWHERE FROM $200 TO $600 (!) CHEAPER THAN ANYONE ELSE! I HIGHLY RECOMMEND CHARTER OAKS.

THEY CAME OUT TO GIVE ESTIMATE VERY QUICKLY. I CALLED THEM BECAUSE I HAD ADDITIONAL QUESTIONS AND WAS VERY CONCERNED ABOUT WOODCHIPS SPRAYING INTO MY NEIGHBORS YARD AND RISK OF DAMAGE TO NEIGHBORS FENCE IN THE REMOVAL PROCESS. THEY ANSWERED MY QUESTIONS PATIENTLY AND TO MY SATISFACTION AND WE LINED UP THE JOB. THEY TOLD ME IT WOULD BE A COUPLE WEEKS AND IT WAS. THEY WERE ABLE TO CALL ME THE DAY BEFORE THE JOB, WHICH I APPRECIATED. THE DAY THEY REMOVED THE STUMP THEY CALLED AND TOLD ME THAT THEY WOULDN'T BE ABLE TO GRIND IT DOWN FOR SEVERAL DAYS. TO MY SURPRISE, THEY GOT IT GRINDED DOWN THE VERY NEXT DAY! CHARTER OAKS WAS AFFORDABLE AND PLEASANT. THEY LEFT THE YARD VERY CLEAN AND I AM VERY PLEASED!

THIS COMPANY HAD THE BEST PRICE OF ALL ESTIMATES I HAD RECEIVED. THEY WERE ABLE TO FIT ME IN THE SCHEDULE VERY QUICKLY AFTER I CALLED. THEY WERE VERY POLITE AND COURTEOUS, AND ALSO DID A GREAT JOB CLEANING UP AFTER THEMSELVES.

QUICK, DID A GOOD JOB, THEY WERE INEXPENSIVE.

OUR EXPERIENCE WAS QUITE POSITIVE. THEY GAVE US A VERY DESCRIPTIVE ESTIMATE SO WE COULD EASILY CHOOSE OUR OPTIONS; SOME STUMP REMOVALS WERE NOT NECESSARY BECAUSE OF THEIR LOCATION; WE WANTED A FEW OF THE CUT-DOWN TREES LEFT TO BE USED FOR FIREWOOD (THEY ADVISED WHICH TREES MADE GOOD FIREWOOD, AND WHICH WERE NOT WORTH KEEPING); THE TREES THEY LEFT, THEY CUT INTO LOGS AND STACKED THEM NEATLY. OVERALL, THE ONLY NEGATIVE WE COULD THINK OF IS THAT WE WISHED A LITTLE MORE DEBRIS WOULD HAVE BEEN REMOVED IN A SPECIFIC AREA. HOWEVER, BECAUSE OUR PROPERTY LINE IS SOMEWHAT WOODED, THE FACT THAT SOME DEBRIS WAS LEFT COULD BE JUSTIFIED IN THAT IT MAY HAVE BEEN DIFFICULT TO TELL WHAT SHOULD HAVE BEEN REMOVED; WE PROBABLY SHOULD HAVE BEEN MORE SPECIFIC IN OUR INSTRUCTIONS. WE ARE PLEASED WITH THEIR WORK, VERY PLEASED WITH THEIR PRICE (WE ONCE GOT AN ESTIMATE FROM ANOTHER COMPANY FOR $800 TO REMOVE JUST THE LARGEST TREE!) AND WE WOULD HIRE THEM AGAIN.

PHIL MALLORY, CERTIFIED ARBORIST INSPECTED TREE AND RECOMMENDED PRUNING TREE INSTEAD OF REMOVING. PHIL WAS VERY PROMPT, COURTEOUS AND PROFESSIONAL. CALLED ME BACK PROMPTLY WHEN I LEFT A MESSAGE FOR HIM. GRETCHEN AT OFFICE WAS PROFESSIONAL. CALLED ME DAY BEFORE, AS PROMISED, TO TELL US THE CREW WOULD BE THERE AT 8 AM (THEY ACTUALLY CAME AT 7:30). THE CREW LAID TIRE MATS ON LAWN TO BACK UP BUCKET TRUCK. TREE WAS PRUNED EXTENSIVELY. YARD WAS CAREFULLY AND THOROUGHLY CLEANED. TREE OVERHUNG OUR HOUSE AND NEIGHBORS. WE ARE PUTTING ON A NEW ROOF SO DIDN'T WANT ANY LIMBS FALLING ON IT. FELT WE GOT OUR MONEY'S WORTH AND MORE!

THIS COMPANY PROVIDED THE LOWEST ESTIMATE OF THE SIX COMPANIES I CALLED. ONCE WE ACCEPTED THEIR ESTIMATE AND CONTRACTED FOR THE WORK, THEY WERE ABLE TO COME OUT AND GET THE JOB DONE WITHIN A WEEK. GRETCHEN IS ALWAYS A PLEASURE TO TALK TO AND IS VERY EASY TO TALK TO ABOUT ANY ISSUES OR QUESTIONS WITH THE JOB. ABOUT A WEEK AFTER THEY LEFT, I DISCOVERED A HOLE IN THE ROOF OF A PATIO UNDER THE TREE THEY TRIMMED. I CALLED GRETCHEN TO SEE IF THEY KNEW ABOUT IT AND SHE SAID THAT SOMEONE WOULD BE OUT THE NEXT DAY TO LOOK AT IT. TWO DAYS LATER THEY PUT NEW SHINGLES UP AND WENT WAY BEYOND WHAT I WAS EXPECTING. I WOULD NOT HESITATE TO HAVE THIS COMPANY DO ANY WORK FOR ME IN THE FUTURE.

THE ARBORIST CAME TO GIVE AN ESTIMATE ON THE DAY AND TIME PROMISED. HE PAINSTAKINGLY WENT AROUND OUR YARD WITH US, NOTING THE EXTENT WE WANTED WORK DONE, AND MADE SEVERAL GOOD RECOMMENDATIONS REGARDING THE CARE OF OUR TREES. THE ESTIMATE WAS MUCH LOWER THAN OTHER COMPANIES AND THE MEN WORKING IN OUR YARD WERE POLITE AND ACCOMMODATING. WE ARE PLEASED WITH THEIR WORK.

ARRIVED ON TIME & WERE VERY PROFESSIONAL. THEY DID VERY GOOD JOB OF CLEANING UP THE BRANCHES THEY CUT DOWN AND THE STREET WHERE THEY PARKED THE CHIPPER.

I WOULD DEFINITELY HIRE THIS COMPANY AGAIN! EVERYONE I TALKED TO WAS VERY FRIENDLY AND HELPFUL. THEY SHOWED UP WHEN THEY SAID THEY WOULD AND CLEANED UP AFTERWARDS. THE HEAD OF THE CREW EVEN MENTIONED A COUPLE OF GOUGES IN THE YARD FROM WHEN THE MAIN TRUNK FELL AND HOW THE SIDE YARD GOT ALL MESSED UP FROM GOING BACK AND FORTH. I HAD EXPECTED THIS BUT THOUGHT IT WAS NICE OF HIM TO MENTION IT.

THEY HAD TO COME BACK TO GRIND UP THE STUMP, AND THEY CLEANED UP ALL THE MESS AND HAULED IT ALL AWAY.

THE COMPANY ARRIVED WHEN THEY STATED. THEY WENT OVER THE ENTIRE JOB. THEY WERE VERY PROFESSIONAL AND POLITE. THEIR PRICES ARE VERY COMPETITIVE.

WORKERS WERE POLITE, TOOK CARE TO AVOID DAMAGE TO NEARBY FENCE, AND CLEARED WORKSITE THOROUGHLY AFTER REMOVAL OF TREE.

THEY WERE A LITTLE CARELESS ABOUT PLANTINGS ON THE GROUND. I CALLED AND THEY SENT THEIR FOREMAN AND HE SAID HE SAW NOTHING, THERE WAS A FIVE FOOT TREE DOWN AND SOME OTHER PLANTS WERE TRAMPLED.

I INITIALLY TOLD THE PERSON WHO DID THE ESTIMATE THAT THE WORK WOULD HAVE TO BE DONE IN THE AFTERNOON. WHEN THE CO. CALLED TO SET UP THE APPT. THEY WANTED TO COME FIRST THING IN THE MORNING. I EXPLAINED THAT I WORKED IN THE MORNING AND I HAD TOLD THE ESTIMATOR ABOUT THE TIMING. I WAS GREETED WITH THE FACT THAT THEY DID ALL OF THEIR WORK ON SMALL PROJECTS IN THE MORNING AND I WOULD JUST HAVE TO WAIT UNTIL THEY COULD GET TO ME. WHEN I ASKED ABOUT THE SENIOR DISCOUNT, I WAS TOLD I WAS GETTING THE BEST POSSIBLE PRICE. WHILE THE WORK WAS SATISFACTORY AND THE WORKMEN WERE POLITE, THE OFFICE HELP COULD BE MORE CONSIDERATE OF THEIR DEALING WITH CUSTOMERS. BECAUSE OF THE DISMISSIVE ATTITUDE OF THE OFFICE PERSONNEL, I WILL NOT HIRE THEM AGAIN.

CHARTER OAKS WAS QUICK, RESPONSIVE AND PROFESSIONAL. IT WAS A PLEASANT EXPERIENCE AND OVERALL HASSLE FREE.

THE PRICE WAS VERY GOOD, THEY WERE VERY KNOWLEDGEABLE AND TIDY. THE OWNER IS A CERTIFIED ARBORIST, WHICH REASSURED ME.

ONLY THING ANNOYING IS THERE IS NEVER ANYONE WHO ANSWERS THE PHONE. YOU HAVE TO LEAVE A MESSAGE AND THEN THEY RETURN YOUR CALL. THEY DO RETURN THE CALL QUICKLY, BUT THIS IS JUST AN INCONVENIENT SYSTEM.