CARE Heating & Cooling Inc

4.8(
1,081
)

Heating and Air Conditioning, Appliance Repair, Plumbing,

... +4 more

About us

If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - service@careheatingandcooling.com, sales@careheatingandcooling.com.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.81,081 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
1%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Write a review

Filter reviews by category

Showing 976-1000 of 1081 reviews
Pamela E.
08/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$250
Sara G.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspected damaged a/c and advised on repair vs. replace. They were prompt, professional, and I felt that I was dealt with honestly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
PAUL C.
08/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
2.0
responsiveness
5.0
punctuality
5.0
ROBERT M.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Kelly R.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Our ac unit was not working. They came out to do a diagnosis and then returned the next day to do the repair of the refrigerant. Efficient and professional.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
KIMM A M.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Two other furnace contractors misdiagnosed the problem and quoted us prices for a new furnace. Care found the real problem and fixed it. The furnace has run fine ever since.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Carol S.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
PAUL AND RITA B.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$34.95
KARL & JANET H.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$34.5
Mark S.
07/2015
5.0
appliance repair
  + -1 more
.
Description of Work: Air conditioner installation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
BILL I.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Looked at furnace/ac. Just did a PM inspection
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Don C.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
Excellent.
Description of Work: Purchase and installation of furnace and air conditioner
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Rick C.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
jatin D.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I had this water leakage problem several times before had called other service companies who ripped me off n the problem still persisted but care people fixed the main cause of it .👍🏻
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Alan P.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed furnace humidifiers
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Noelle D.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Amazing customer service. Understood how urgent the problem was and did everything they could to ensure we were promptly taken care of.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Megan B.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They cleaned and checked out furnace and then made a few repairs. | |They were quick and helpful. I would recommend them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Show-Yee L.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Check ac
Rating CategoryRating out of 5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$30
Patricia E.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Evaluated my furnace and gave me a couple of options of what to do next. Good service, prompt and thorough. I will use them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Farrah M.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They diagnosed the problem with my A/C, and the fix ended up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Tamie L K.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Had an annual air conditioner tune-up. We are always happy and impressed with this company. Will continue to use them in the future without hesitation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Sylvester H.
06/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I purchased a diagnostic service from CARE Heating & Cooling Inc. today. The provider refused this service because I did not purchase a furnace from them after their furnace diagnostics service last year (ended up buying a new furnace from a different provider). Pretty ridiculous...oh, well. I purchased the same service from another provider on AL today. Requesting refund in the amount of $34.50 from CARE Heating & Cooling for the refused service.
Rating CategoryRating out of 5
Adrienne M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Great! Very professional.
Description of Work: A/C and furnace install.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,948
R P.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
All went well.
Description of Work: Installed a new gas furnace & heat pump.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$10,000
DONALD L.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Did a good job, start to finish.
Description of Work: New furnace & AC.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,700

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
H13088
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Appliance Repair,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Heating Oil,
Energy Efficiency Auditing

FAQ

CARE Heating & Cooling Inc is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 8:00 AM - 4:00 PM

CARE Heating & Cooling Inc accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, CARE Heating & Cooling Inc offers free project estimates.
No, CARE Heating & Cooling Inc does not offer eco-friendly accreditations.
Yes, CARE Heating & Cooling Inc offers a 5% senior discount.
Yes, CARE Heating & Cooling Inc offers emergency services.
Yes, CARE Heating & Cooling Inc offers warranties.
CARE Heating & Cooling Inc offers the following services: HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM