CARE Heating & Cooling Inc

4.8(
1,081
)

Heating and Air Conditioning, Appliance Repair, Plumbing,

... +4 more

About us

If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - service@careheatingandcooling.com, sales@careheatingandcooling.com.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.81,081 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
1%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Write a review

Filter reviews by category

Showing 826-850 of 1081 reviews
Gene H.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Sheila G.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Jana W.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did a great job, professional and very personable. New system works GREAT!
Rating CategoryRating out of 5
Yes, I recommend this pro
Suzanne M.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
They did great work.
Description of Work: They did an annual maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Curt N.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Robert M.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Allan H.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$279
NICOLE W.
06/2016
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: My furnace was blowing cold air. They were out to work on it quickly 1/29/16. I purchased the A/C and furnace tune up at the time of the service call. They found the problem and fixed the problem and ordered the part that was going bad. They quoted me the price for the part and was back out to install it on 2/24 for $150 (what they quoted). Then out a third time for my A/C tuneup and inspection that was included in the plan I purchased during the first visit and that was $0. Did find a potential problem, but not critical and quoted the price for fixing that, should I want to. I didn't feel like they were at all pushy with trying to get me to fix it or buy anything. One no was all it took and that was appreciated. They will be out in the fall to do a furnace tune up and inspection that was included in the plan. Both of the guys that came out were very friendly and professional. I'm very inquisitive and they answered all of my questions and explained how certain parts work within my furnace. I will use them from now on for any of my central air or furnace problems.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$219
Marcia M.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Chris D.
06/2016
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jacquie B.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
SUSAN A.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Excellent experience.
Description of Work: New air cond. installed.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,780
erston B.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Sharon J.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
W R.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
james G.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer D.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Yinxuan S.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judi B.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
kim R.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pat H.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cost was more than the prepurchased voucher because our furnace needed |some work done. Unfortunately the company had to return a second time because the repair had to be adjusted.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James T.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They did a good job on the AC/furnace. They could have easily lied to me about the heat pump but they told the truth and cost me nothing.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Kevin P.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Chris B.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Maria N.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
H13088
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Appliance Repair,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Heating Oil,
Energy Efficiency Auditing

FAQ

CARE Heating & Cooling Inc is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 8:00 AM - 4:00 PM

CARE Heating & Cooling Inc accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, CARE Heating & Cooling Inc offers free project estimates.
No, CARE Heating & Cooling Inc does not offer eco-friendly accreditations.
Yes, CARE Heating & Cooling Inc offers a 5% senior discount.
Yes, CARE Heating & Cooling Inc offers emergency services.
Yes, CARE Heating & Cooling Inc offers warranties.
CARE Heating & Cooling Inc offers the following services: HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM