CARE Heating & Cooling Inc

4.8(
1,081
)

Heating and Air Conditioning, Appliance Repair, Plumbing,

... +4 more

About us

If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - service@careheatingandcooling.com, sales@careheatingandcooling.com.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.81,081 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
1%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Write a review

Filter reviews by category

Showing 751-775 of 1081 reviews
Bonnie B.
10/2020
5.0
heating & air conditioning/hvac
  + -1 more
Dehumidifier installation
Description of Work: Dehumidifier installation
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Frank O.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Went fine.
Description of Work: A/C Tuneup
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Renee M.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
We were pleased with service
Description of Work: Furnace cleaning and check up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$79
Alex A.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
wonderful!
Description of Work: New furnace and new AC unit
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rachel Z.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Eddie R.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
TERRY P.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Jason and Raymond arrived promptly in the morning. They removed the old A/C and furnace. They cleaned the area and installed a completely new system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
Jeff H.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
...
Description of Work: ...
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jason W.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went very smooth.
Description of Work: CARE came to the house, assessed our needs, and offered us multiple options. Much more honest and professional than other HVAC installers. Replaced our existing heater and air conditioner. Worked with our schedule and were very professional from start to finish.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,200
Charles T.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
everything went great no problems
Description of Work: check furnace for any problems
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William E.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Michael G.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went great.
Description of Work: Installed new furnace
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Penny C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
CARE always does an excellent job.
Description of Work: Our regular summer maintenance/AC check-up
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: It was an issue with startup on my unit and refrigerant. I had a part that had gone bad. It was a condenser or something like that and they put refrigerant in.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
GARY M.
08/2017
5.0
water heater repair
  + -1 more
.
Description of Work: They installed two water heaters for us.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Maryann W.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Pleasant experience all around.
Description of Work: Install new AC unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
LEEANNE S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Michael H.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: New Air Conditioner Installation
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Brent N.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: We had an air conditioning issue. They just checked the fluid levels and helped re-set the air conditioners.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
MARY S.
03/2002
5.0
heating & air conditioning/hvac
  + -1 more
GREAT JOB! INFORMATIVE, STRAIGHT FORWARD, PUNCTUAL, CLEAN, COMPETENT.
Description of Work: NEW FURNACE AND HEAT PUMP
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Ron M.
03/2002
5.0
heating & air conditioning/hvac
  + -1 more
I OBTAINED THREE ESTIMATES. (THE OTHER TWO WERE FROM ANGIE''S LIST COMPANIES THAT PROVIDED ESTIMATES WITHIN 1% OF EACH OTHER.) THE PRICE FROM CARE WAS FROM $1,300 TO $1,600 LESS (DEPENDING ON PRICES OF WARRANTIES, WHICH DIFFERED). I ENDED UP PAYING ONLY 77% OF THE PRICE QUOTED BY THE COMPETITORS, AND I GOT TOP-OF-THE-LINE NAME-BRAND (LENNOX AND APRIL AIRE) EQUIPMENT. THE PRICES CHARGED BY CARE WERE UNBELIEVABLE COMPARED TO THE COMPETITORS, BUT THERE WERE NO CATCHES. DO NOT GET ESTIMATES ON HVAC WITHOUT INCLUDING THIS COMPANY!
Description of Work: NEW LENNOX 93% EFFICIENT 2-STAGE, VARIABLE-SPEED GAS FURNACE, LENNOX 14-SEER CENTRAL AC, AND COMPUTER-CONTROLLED AUTOMATIC APRIL-AIRE HUMIDIFIER.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Scott W.
09/2000
5.0
heating & air conditioning/hvac
  + -1 more
I AM INVOLVED IN THIS INDUSTRY AND FOUND THEM TO BE EXTREMELY KNOWLEDGEABLE. PROMPT, FRIENDLY AND ALSO OFFER A BETTER PRICE FOR A HIGHER EFFICIENCY UNIT. I WOULD RECOMMEND.
Description of Work: REPLACED FURNACE
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark & Teresa F.
09/1999
5.0
heating & air conditioning/hvac
  + -1 more
GREAT JOB! THE BEST I'VE EVER DEALT WITH.
Description of Work: IT WAS A FALL CHECK UP BEFORE WE TURN OUR FURNACE ON. I'VE NEVER HAD ANYONE THAT THOROUGH. HE EVEN GOT A SPECIAL BROOM TO CLEAN IT.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PEGGY S.
07/1998
5.0
heating & air conditioning/hvac
  + -1 more
FIXED HEATING DID A GREAT JOB FIXED PROBLEM WITH A HARD TO DO JOB
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
STEVE S.
01/1997
5.0
heating & air conditioning/hvac
  + -1 more
REPLACED FURNACE & HEAT PUMP. FANTASTIC--COULDN?T ASK FOR ANYONE BETTER. PRICE WAS GOOD-VERY PROFESSIONAL
Description of Work: FURNACE & HEAT PUMP REPLACED
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
H13088
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Appliance Repair,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Heating Oil,
Energy Efficiency Auditing

FAQ

CARE Heating & Cooling Inc is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 8:00 AM - 4:00 PM

CARE Heating & Cooling Inc accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, CARE Heating & Cooling Inc offers free project estimates.
No, CARE Heating & Cooling Inc does not offer eco-friendly accreditations.
Yes, CARE Heating & Cooling Inc offers a 5% senior discount.
Yes, CARE Heating & Cooling Inc offers emergency services.
Yes, CARE Heating & Cooling Inc offers warranties.
CARE Heating & Cooling Inc offers the following services: HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM