CARE Heating & Cooling Inc

Heating and Air Conditioning, Appliance Repair, Plumbing,

About us

If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - service@careheatingandcooling.com, sales@careheatingandcooling.com.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.81,081 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 76-100 of 1081 reviews

Leah W.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were on time, and very polite, knowledgeable and informative.
Description of Work: I set up an annual maintenance check and plan for my 4 HVAC units.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian E.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. They were very professional and my wife is happy that we're now on a regular maintenance schedule.
Description of Work: Had our A/C serviced and signed up for their yearly maintenance plan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAN M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jason & Kirk were on time, very efficient, clean up great - informative - kind and friendly.
Description of Work: Installed new air conditioner & furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

robert B.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service from beginning to end! Great presentation of products and choices. Scheduled & arrived on time - Service techs were great!
Description of Work: New furnace & air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris B.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
The techs were on time. They explained the process and cleaned up after themselves.
Description of Work: new HVAC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,650

Mark W.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Just fine. Smooth & clean despite the heavy rainfall and power outage during the day.
Description of Work: New 4 ton 20 seer AC unit. New furnace/ AC handler 110,000 btu, new thermostat.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,600

Bruce F.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went as planned. The installation technicians completed the installation. Cleaned up after themselves and explained the operation and answered our questions.
Description of Work: The heating and air conditioning system was replaced. (All coursoneats except lines between the indoor and outdoor units for air conditioner.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

michael S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Estimate was good - no high pressure sell. Jason - installer was personable & answered all questions and explained various aspects of install.
Description of Work: Install new furnace and central A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,714

Kenneth F.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Kristi, who gave us the quote was thorough & friendly. The installers were awesome. They covered all floors & cleaned up so well you couldn't tell they had been here. Installers asked questions about placement of vents & fully explained the system.
Description of Work: New heating, air conditioning & humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,300

Linda G.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Technicians were polite, came on time, worked steadily to complete the installation on time, answered questions & explained things as needed. Very happy with our experience.
Description of Work: Purchased new a/c and furnace from Care Heating and Cooling. They installed the units and new thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

MARIA S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Installers arrived on time, were friendly and explained what they would be doing. Protected carpets and furniture well. Were knowledgeable and professional.
Description of Work: The purpose of the work was to replace a furnace and air conditioner located in a crawlspace. Difficult to remove and install equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Joyce W.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
All involved were courteous & professional.
Description of Work: Replace furnace & air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,431

Robert P.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went very well. Christie, the sales representative, took a lot of time to explain to me my options when I went over the decision of what to replace, and what made the most sense for me. After making the decision, she also arranged for me to have temporary air conditioning units until my replacement date, which was a relief during the downtime of my A/C. On the day of installation, Andy and his staff did a great job of walking me through the steps during installation and did a very good job of doing the installation. Everything worked out great and my system is pumping out cool air without hardly any noise. The new furnace technology is quite amazing. Thank you very much CARE!
Description of Work: Replacement of air conditioner and furnace systems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Janette H.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
We purchased a CARE Plan from them, which gives us a spring and fall tuneup, 10% discount on any repair and an extended one-year warranty on parts and labor. After the tests and cleaning, our system is working very well. We feel they privided us with very professional service, while also trying to save us money. We're totally satisfied with CARE and highly recommend them.
Description of Work: We had diagnostic work done on a five-and-half-year old Lennox furnace and air conditioner that was not cooling correctly and seemed to be running non-stop. Another company was going to replace the evaporation coil (still under 10-year warranty). CARE technician, Chad, thoroughly cleaned the A-coil and outdoor coil, then added one pound of refrigerant. He also checked the compressor and outdoor fan motor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$142

GARY M.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
We've been very satisfied with them over the years.
Description of Work: We have a maintenance contract with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark H.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Both Andy & Josh were on time and tidy. They did the work the way I'd do it. I'd call care again. Fantastic.
Description of Work: Care installed both a furnace & A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Shane in sales was on time. He looked at unit that needed replaced. Presented 3 options & explained each in efficiency to house sq. ft. He was very professional & did not pressure. When I made decision he tried hard to accomate a quick install since I am 93. Mike & Kurt were on time for install & very courteous & efficient. They explained what they were going to do & reviewed everything when they finished. All old eqpt. was taken away & all was neat & clean.
Description of Work: 13 Seer Lennox AC & evaporator coil, run new line set.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,930

Michelle G.
08/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
The process of getting a quote and getting these items installed was very simple. They had good communication and even got us a portable A/C unit to help us while we waited for our appointment because it was a very hot couple of weeks. There was over a 2 week wait to get the system installed, but they did such a great job it was totally worth. Very professional and efficient. Would recommend to anyone.
Description of Work: We needed a new furnace, A/C, and water heater installed. Our A/C was broken and the other items were very old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Installer on time, very good. Cleaned up. Very courteous
Description of Work: Installed new A/C.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,400

David B.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Did not ascertain exactly why this was sometimes a problem. But did check and retighten all connections and verified system was functioning properly.
Description of Work: Assure fan is on when auxiliary heat comes on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Cheryl N.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I bought their yearly maintenance plan. Excellent value. Company is A easy to work with on scheduling and every technician has been professional and personable. I always have the technician's name before arrival and they identify themselves when they reach my house.
Description of Work: Furnace and A/C maintenance and repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Terence C.
08/2017
3.0
heating & air conditioning/hvac
  + -1 more
OK, paid for service call. Diagnostic estimate was too much.
Description of Work: Air conditioning

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Response from CARE Heating & Cooling Inc
Member - We would like to talk with you about your experience. However, using the name and address provided to us by Angie's list we were not able to find your records in our customer database so that we could reach out. Would you please give our Service Manager Mike Mike McCain a call at 614-841-1555? Thank you!

ROBIN P.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everyone was very kind, courteous and work was done completely and in a timely manner. Every contact with this company has been kind and I didn't feel like a number. I will definitely use Care Heating and Cooling for all my heating and cooling issues.
Description of Work: We had a new air conditioner installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Laura S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fabulous. Technician fixed problem!
Description of Work: A/C was not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Sarah D.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
The two installation people arrived on time and promptly began the job. They worked steadily, finishing ahead of schedule. They reviewed use of the furnace prior to leaving and cleaned the work area as well.
Description of Work: Remove old furnace, install new furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
H13088
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Repair,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Heating Oil,
Energy Efficiency Auditing

FAQ

CARE Heating & Cooling Inc is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 8:00 AM - 4:00 PM

CARE Heating & Cooling Inc accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, CARE Heating & Cooling Inc offers free project estimates.
No, CARE Heating & Cooling Inc does not offer eco-friendly accreditations.
Yes, CARE Heating & Cooling Inc offers a 5% senior discount.
Yes, CARE Heating & Cooling Inc offers emergency services.
Yes, CARE Heating & Cooling Inc offers warranties.
CARE Heating & Cooling Inc offers the following services: HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM