CARE Heating & Cooling Inc

THIS IS ONE FIRST CLASS COMPANY. VERY PROFESSIONAL INSTALLATION AND KNOWLEDGEABLE FOLKS. I HIGHLY RECOMMEND THEM.

APPARENTLY CARE HEATING & COOLING DOESN'T CARE! PRIOR TO THIS INSTANCE, I WAS PLEASED WITH THEIR SERVICE. THEY FIRED THE SERVICEMAN I PREVIOUSLY DEALT WITH. I WILL TAKE MY BUSINESS ELSEWHERE, THEY OBVIOUSLY DON'T NEED IT. ENOUGH SAID!

CONSISTENTLY TRUSTWORTHY, PROVIDING EXCELLENT SERVICE, & EVEN SHARING REFERENCES ABOUT OTHER COMPANIES THAT HAVE BEEN INVALUABLE.

MIKE WAS VERY PROFESSIONAL. MY AIR CONDITIONER WAS 20 YEARS OLD AS WELL AS MY FURNACE. HE PROBABLY COULD'VE TALKED ME INTO REPLACING MY FURNACE BUT INSTEAD TOLD ME IT WASN'T ABSOLUTELY NECESSARY AND EXPLAINED THE PRICE DIFFERENCE OF INSTALLING WITH A/C AND WAITING. I'D HAD ANOTHER BUSINESS TELL ME IT WOULD BE NECESSARY TO DO BOTH BECAUSE OF THE AGE OF THE UNITS. MIKE ALSO EXPLAINED REFRIGERANTS, FUTURE FEDERAL STANDARDS, ETC. HE WAS ALSO VERY GOOD ABOUT RETURNING MY CALL-HE MADE 3 ATTEMPTS BEFORE REACHING ME.

MIKE EXPLAINED THE ADVANTAGES, DISADVANTAGES AND POTENTIAL PAYBACK FOR EACH UNIT. HE MADE SPECIFIC, WELL EXPLAINED RECOMMENDATIONS, AND PRESENTED AND EXPLAINED ALTERNATE UPGRADE OPTIONS. THE TWO INSTALLERS WERE FRIENDLY, COMPETENT AND NEAT, AND THEY ARRIVED AND DEPARTED AS SCHEDULED. THE PRICES WERE VERY COMPETITIVE.

DIDN'T SCRUTINIZE AS MUCH AS OTHER COMPANIES DID ON THEIR ESTIMATES; NOT SURE IF THIS WAS BECAUSE HE KNEW VERY WELL WHAT HE WAS DOING, OR HE WAS JUST TRYING TO GIVE A QUICK ESTIMATE AND GET OUT. SEEMED TO BE KNOWLEDGABLE ON CODES AND SAVINGS IN REGARDS TO EFFICIENCY. WE ENDED UP GOING WITH ANOTHER COMPANY.

TECHNICIAN RESPONDED TO THE CALL VERY QUICKLY WITHIN AN HOUR AS PROMISED.

THE INSTALLERS WERE ON TIME, THEY DID A GREAT JOB AN CLEANED EVERYTHING VERY WELL.

THE SALESMAN WAS VERY PROMPT AND COURTEOUS. HE TOOK THE TIME TO FIGURE A WAY TO VENT THE FURNACE THE DIRECTION WE WANTED, RATHER THAN THE EASY ROUTE TAKEN BY OTHER COMPANIES WHO HAD GIVEN ME ESTIMATES. THE CREW THEY SENT TO DO THE INSTALLATION WAS POLITE AND ACCOMMODATING. CAME OUT LATER TO CHECK ON A NOISE MADE BY THE AC WHEN IT SHUTS DOWN. THIS PROBLEM, HOWEVER, HAS NOT BEEN SOLVED, BUT DOES NOT APPEAR TO AFFECT THE AC OPERATION.

REP DID A THOROUGH JOB CHECKING THE HVAC IN OUR HOUSE, SAID WE DIDN'T NEED TO HAVE ANYTHING CLEANED. ADJUSTED THE BLOWER SPEED FOR THE FURNACE TO IMPROVE THE AIRFLOW IN THE HOUSE. REP WAS VERY INFORMATIVE AND REASSURING.

GREAT SERVICE! DID A ROUTINE CHECK OF OUR FURNACE. THE PRICE ALSO, INCLUDES A CHECK OF THE A/C NEXT SPRING. JEFF FULLY EXPLAINED WHAT HE DID AND GAVE SUGGESTIONS FOR COMMON ISSUES (E.G. 2ND FLOOR ROOMS RUN TOO HOT). ALSO, FOREWARNED US AS TO WHAT TYPICALLY GOES WRONG ON A FURNACE (AND WHEN) SO WE WOULD BE AWARE. WOULD DEFINITELY HIRE THEM AGAIN -- THOROUGH, PROFESSIONAL AND GREAT QUALITY WORK.

THE ENTIRE EXPERIENCE, FROM FIRST PHONE CALL TO FINISHED INSTALLATION, WAS QUICK, SMOOTH AND PROFESSIONAL.

MIKE WAS VERY KNOWLEDGEABLE. HE TOOK THE TIME TO EXPLAIN HOW MY HEAT PUMP WORKED AND ANSWERED ALL OF MY QUESTIONS. HE PROVIDED AN ESTIMATE AND EXPLAINED THE NEW SYSTEM TO ME. HIS PRICE WAS THE LOWEST, BUT EVEN IF IT WASN'T I STILL WOULD HAVE HIRED HIM. INSTALLERS ARRIVED ON TIME AND FINISHED THE JOB IN ABOUT 2/3 THE TIME THEY ESTIMATED. THEY COVERED THE CARPET AND CLEANED UP AFTER THE INSTALL WAS COMPLETE. INSTALLERS WERE PROFESSIONAL AND EXPLAINED THE NEW SYSTEM, IN DETAIL, AFTER INSTALLING. I WAS VERY HAPPY WITH THE WORK AND PRICE. I WOULD CHOOSE THEM AGAIN FOR ANY FUTURE WORK.

I CALLED MIKE FOR A SECOND OPINION REGARDING MY NON OPERATIONAL A/C. HE MET WITH ME THE AFTERNOON I CALLED, WAS PROFESSIONAL AND FRIENDLY. HE PRESENTED INFORMATION SO THAT I COULD UNDERSTAND IT, AND WITHOUT PRESSURE TO BUY FROM HIM. I CHOSE CARE BECAUSE I FELT I WAS GETTING MORE FOR MY MONEY. THE PRICE WAS ALMOST $2000 LESS THAN ANOTHER COMPANY I HAD CONSULTED. THE EQUIPMENT WAS A FAMILIAR NAME BRAND (LENNOX). THE NEW UNIT WAS INSTALLED ON THE DAY AND TIME PROMISED. THE INSTALLATION TECHNICIAN WAS PROFESSIONAL AND EFFICIENT AND THERE WAS NO MESS LEFT BEHIND. I WOULD RECOMMEND THIS COMPANY TO MY FRIENDS, AND WILL HIRE THEM AGAIN FOR ANY FUTURE NEEDS.

I HAVE A MAINTENANCE CONTRACT. I AM A REAL FAN OF THIS COMPANY. THEY ARE GREAT.

CARE HEATING WAS PUNCTUAL - CALLED IN ADVANCE TO SAY THEY WERE ON THEIR WAY. ALSO, FINDING NOTHING WRONG WITH THE HEAT PUMP, TOLD US SO AND EXPLAINED WHAT DIAGNOSTICS WERE USED TO CHECK THE UNIT. WE APPRECIATED THE HONESTY AND THOROUGHNESS.

CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY!

I THOUGHT I WAS SCHEDULED FOR A MONDAY INSTALLATION. DUE TO A MIXUP IN THE FRONT OFFICE, I WAS SCHEDULED FOR THE WEEK OF MONDAY.(ACTUAL INSTALLATION WAS ON THUR.) I NEVER WAS CALLED & TOLD THE SCHEDULE. I LEARNED OF THE SCHEDULE WHEN I CALLED MONDAY AFTER A FEW BUSINESS HOURS HAD PASSED & NOBODY HAD SHOWN YET. EVERYONE APOLOGIZED ABOUT THE MIX-UP. THE SCHEDULE CHANGE DIDN'T CAUSE ANY MAJOR PROBLEM, BUT I SHOULD HAVE BEEN CALLED.

WE PUT AN ADDITION ON OUR HOUSE AND THE FURNACE AND A/C COULD NOT HANDLE THE NEW SPACE. WE WORKED WITH MIKE DURING SEVERAL MEETINGS TO DETERMINE WHETHER A ZONED TWO UNIT SYSTEM OR ONE LARGER ZONE CONTROLLED SYSTEM WOULD BE THE BEST. MIKE, LARRY AND TEAM HAVE BEEN AMAZING. WE PURCHASED THE ZONE CONTROLLED SYSTEM FROM LENNOX. IT WAS SLIGHTLY MORE EXPENSIVE THAN THE OTHER FIVE QUOTES THAT WE RECEIVED, BUT I FELT THAT MIKE AND LARRY REALLY KNEW WHAT THEY WERE TALKING ABOUT. THEY HAVE BEEN AMAZING IN WORKING AROUND OUR SCHEDULE AND COMPLETING THE WORK VERY QUICKLY. IT WAS WORTH THE ADDED EXPENSIVE TO HAVE THE KNOWLEDGE AND EXPERIENCE.

ANOTHER COMPANY HAD TOLD ME I NEEDED TO REPLACE MY FURNACE. CARE HEATING CAME OUT TO DO A SECOND OPINION AND AGREED THE HEAT EXCHANGER NEEDED REPLACED, BUT DID THE RESEARCH TO CONFIRM IT WAS UNDER WARRANTY. MIKE WIENS ALSO TALKED TO ME ABOUT THE OTHER COMPANY'S RECOMMENDATIONS AND I FEEL THEY HAD BEEN TRYING TO 'OVERSELL ME' ON A NEW FURNACE AND ADD-ONS. EVEN WHEN COMPARING NEW COMPARABLE FURNACES, CARE HEATING WAS 25% LOWER. I WILL NEVER USE ANYONE BUT CARE HEATING AGAIN!

THE GENTLEMAN THAT CAME OUT WAS VERY NICE AND TO THE POINT. THE WORK WAS SO EFFICIENT. THEY EVEN MOVED A LARGE GAS INCINERATOR AND TOOK IT OUT AND I THOUGHT THAT WAS GREAT!

THEY WERE PROFESSIONAL AND THE BID WAS 2500 LESS THAN OTHER COMPANIES. WE WOULD USE THEM AGAIN.

THEY FIXED A PROBLEM THAT ANOTHER COMPANY CREATED. LARRY, ONE OF THE OWNERS, WAS WONDERFUL AND CAME OUT TO MY HOUSE RIGHT AWAY. I CARRY HIS CARDS AROUND WITH ME AND PASS THEM OUT TO MY FRIENDS. HE TELLS ME THE TRUTH AND DOESNT TALK TO ME LIKE I COULDNT UNDERSTAND ANYTHING.

ALL THE ESTIMATES WERE VERY SIMILAR, THE GUY THAT CAME OUT DIDNT TRY TO SELL ME EXTRAS, AND GAVE ME ADVICE ON WHAT TO DO, HE WAS REALLY HELPFUL!

WE CALLED MANY COMPANIES AND CARE WAS THE ONLY ONE THAT WAS AVAILABLE TO COME OUT WITHIN 48 HOURS. WE INITIALLY SCHEDULED A SATURDAY APPOINTMENT WHICH WOULD HAVE RESULTED IN AN OVERTIME CHARGE. HOWEVER, CARE HAD A CANCELLATION ON FRIDAY AND MADE A SPECIAL EFFORT TO COME THAT DAY AT A LOWER PRICE. THE FIRST REPAIRMAN COULD NOT FIX THE PROBLEM SO THE SUPERVISOR WAS CALLED AND HE CAME OVER AT 8:00 P.M. AND FIXED THE FURNACE. WE WERE NOT CHARGED ANY ADDITIONAL LABOR FEES EVEN THOUGH IT WAS AFTER HOURS AND IT TOOK 2 TECHNICIANS. THE EMPLOYEES WERE POLITE, FRIENDLY AND CLEANED UP AFTER THE WORK WAS DONE. WE ALSO HAD CARE FIX OUR AIR CONDITIONER THIS SUMMER AND THE SERVICE WAS GREAT AND REASONABLY PRICED.IN ADDITION, THEY DID NOT GIVE US A SALES PITCH FOR A NEW FURNACE, BUT CONCENTRATED ON REPAIRING OUR EXISTING ONE.