CARE Heating & Cooling Inc

June 3, 2010: Called Care ( who I have a service agreement with), and told them that I had a 'humming/vibration coming from my heating/AC vents and I felt that the blower motor was having a problem. Linda at Care made a service appointment for the following Monday, which was fine with me at that time. June 4, 2010: started to smell burning plastic or something coming from my Furnac/AC. Called Linda at Care and told her that this was now more than a simple "humming" irritation and that something was burning and that I had shut the system off. Linda ( who must be the owner's wife or daughter, otherwise she would not act the way she acts), told me "gee, we re awfull busy and don't know what we can do for you. I said, hey Linda, I have no AC and its hot and i have a service agreement with you, so just get here. She made the comment, "geez, you live close to Muirfield and we don't like to go there during the Memorial Week. I told her, hey, you are in Lewis center, I am in Concord township, come in the back way and you won't have any traffic issues. Tech arrives the next day, has a blower motor, and fixes the problem, ( he was here for 30 minutes) and gives me $470.00, no breakdown of parts and labor. I paid the bill via credit card. After he left I "Googled" the part number and found that the part was $179.00 RETAIL. understand that he was here for 30-45 minutes. I called Linda and told her that I thought a mistake had been made. I asked her what Care's hourly rate was, and she told me that they had no hourly rate and charged by the job. So told her that less the $175.00 part that they charged me over $300.00 per hour which I felt was excessive. Her comment to me was " did we repair your system to your satisfaction? I said yes you did, and she told me that we had nothing further to discuss.. Want good service and good tech's, Care is really good. Want a fair shake on cost, they will bend you over.

The work turned out very well. They were prompt, professional, and courteous.

The arrived at 8:30 in the AM on a Friday and the two guys got right to work. One outside, one downstairs. By 1 PM (no lunch break for these fellas) they had everything installed and were in the process of charging the system and verifying no leaks. By 3 PM they had everything operational and check out began with me. After a system walkthrough to discuss maintenance and operation they had me sign off. The cleaned their areas well and removed all debris.

Excellent install. Care took care of the permit required from the city. They also arranged and coordinated the electrical work. I paid the electrical contractor directly for their services.

Went well, No High Pressure Sales Tactic's, Preformed Work as agreed, I Highly Recommend this Company

Tech showed up @ 9AM, explained the problem he found, replaced the part and got me up and running in 45 mins.

I called them at 7 a.m., and an hour later they called back. They sent someone out within the hour, so that was pretty fast fashion. Everything turned out really well. The guy that came out, his name was Dan, he did a really great job at giving me information, and it went really well all around. *Update* The fix that Dan made did not correct the issue, despite his best efforts. I called Care back and they sent out Tim, who took another look at the system at no charge to me. We made one more attempt to solve the problem. About 8 hours later, the problem re-surfaced. I again called Care to notify them. They believe they knew they problem just by process of elimination alone. Again, Tim was sent out. They were able to fix it! They came out within an hour each time I called. I appreciated their responsiveness. It took a few trips, but I was happy I chose their services. The two workers were wonderful.

The salesman and the installers were professional looking and acting. We had no problems. They came fully prepared, and their clean up was great.

Tom arrived on time and went right to work. We needed a furnace inspection because we had just bought a house and the furnace hadn't had any maintenance in almost ten years. He checked everything out, showed us how to work everything, showed us how to change the filters, and gave us some other advice. He was done in an hour, didn't try to sell us a new furnace, and was very helpful. We will definitely call them again when it's time for the air conditioning maintenance!

The furnace was having problems turning on. The technician spent over an hour trying to find the difficult problem. He was persistent and diagnosed the problem. Our furnace has never worked better. He did a great job.

We've used CARE in the past for annual furnace checks and minor repairs. We continue to be well satisfied with their service.

In a word excellent. Furnace stopped working last night. Called this morning and had someone to the house within 3 hours. Motor that controls the blower was broke and he had to drive across town in the snow to get a replacement. Tech did not even give it a second thought. After he replaced it the furnace still was not coming on. He thought the upper control unit needed to be replaced another $300. :( After he replaced it he was having trouble programming it. After about an hour working on his own he came upstairs and proclaimed the board did not need to be replaced. He had a loose wire that was grounding out that was causing the problem on the old board. So he put the old board back in and all was well. I was downstairs when he said the upper board needed to be replaced and based on what I was seeing for myself it seemed logical. He figured out the problem while I was upstairs. He could have easily put the wire in correctly, charging me another $300 for a part I did not need and I would have been none the wiser. Did he do that, no, he did the right thing and put my old board back in and did not charge me the extra cost. It is not often you find companies this honest. You hear their commercials about their honesty and based on my experience I fully agree! If I ever need repairs again, or a replacement, Care will be the first company I call.

I was very worried about not having heat in the house on the coldest day of the year so far. The representative was very empathetic and reassured me that someone will be out in a couple hours. The technician was friendly, knowledgeable and very professional. Price was better than some other companies I called.

It went very well and they were very fast.

I signed an annual service contract because I was really happy with the service. I have recommended to others, and they have been happy too.

Our Lennox pulse furnace didn't start this fall. We decided since it was 20 years old and with the government tax credit, that we would purchase a new furnace along with the air conditioner. We had quotes from 6 companies, including Care. Although there were no big negatives with any of the companies, we felt Care had the most positives, including the cost. Mark Baker, Sales Manager, was nice to work with. We felt he was very honest and helpful in deciding what Lennox units (we decided on Lennox due to research, etc.). For our benefit he recommended a lower cost (but still good) air conditioner unit. We decided to go with a higher cost unit for asthetic and performance reason. He came back to the house to write up a new contract. He was very helpful in helping us make a decision based on what units qualified for the tax credits ("seems" like all the companies didn't have all the same/latest info). Mark was the only one that really suggested that we keep our old Aprilaire humidifier rather than getting a new one. He explained "things" very well, including about the new thermostat we would be getting. The installtion team (Jim and another fellow whose name we never obtained) were very competent, polite and attentative to the very end. They finished the job in one day whereas the other 5 companies said it would take 2 days for some reason. They did a very good clean-up job.

I called CARE to get a competing quote on furnaces because my old one had a crack in the heat exchanger. they recommended the high efficiency to save money on the gas bill. Ieventually went with them after signing up for Angie's List and reading the reviews. The job started with two individuals and ended up with one. The first gentleman left becaause he had another job scheduled that day. They were very courteous and helpful. They hooked up a new thermostat I bought and also wired it to a new wire that would be helpful for when I got a central air system. It involved a lot of ductwork around the furnace. They also moved my water heater with the tank still filled and replaced the gas pipes and shutoff valves going to the water heater and furnace at no extra charge. I lost a lot of sleep that day (I sleep during the day), but it was well worth it.

They are very honest, professional, and responsive.

If you have minor problems, they have a tendency to wait until the 2nd or 3rd call to come out.

So far I have been perfectly happy with them. I haven't had any problems.

I was very happy with the service. They were prompt and the technician was professional and cordial. He diagnosed the problem and fixed the system on the first visit. I thought perhaps the heat pump was bad, but it only turned out to be a sensor. He repaired and cleaned a sensor. Answered my questions, was polite and professional. The pricing was very fair. I am happy and will use them again.

Very frustrating---I really am not sure of the status of my AC.I guess I will have to get a second opinion.The air conditioning unit is ten years old and should last longer.Again I don't know if the unit will stay charged or if $162 worth of freon leaked out overnight.

My air conditioning quit over the weekend, and it was VERY hot out. I called around to a number of places, but everyone said they were only servicing people who had existing contracts with them. That was frustrating, because I didn't need a contract with anyone until I had a problem. Despite being very busy, Care Heating and Cooling made time for me; they made suggestions for things I could try on Sunday, and when those didn't work, they got out to see me on Monday. Without that, I'd have likely been waiting another 2-3 days for a vendor. In addition, the man who arrived not only diagnosed the low freon problem and fixed it, but he also performed a "quick" check to see if he could find the leak in my cooling system, which he did. He also gave me some useful advice on what my additional options were for fixing that leak. I wasn't wildly impressed by the office staff, but the repairman was pleasant and knowledgeable, and he did more than he was strictly required to do to help me solve the problem.

We requested that the install of the heat pump be done three weeks after the salesman gave us the information. Installation was prompt, within the stated timeframe and the clean up was through. We were shown how to set the programmable thermostat and change the filter on the heat pump. As stated earlier just about three weeks after Care Heating installed our heat pump at our home the heat pump in our rental house went out. Care heating came out and gave us an estimate and installed the new heat pump at our rental in less than a week so our renter wasn't without cooling more than a few days.

I pay an annual fee. They are reliable and I had no problems with the heating system during the winter. I would recommend them to others.