CARE Heating & Cooling Inc

They provided an estimate when they came out to assess the situation, but from estimate strength action was nothing. I wouldn't buy their maintenance package.

Then we contacted CARE salesperson and customer service, here is more detail for those issues: 1. Lennox replied in the email that bent fins are pretty normal and "it is just very hard to not bend a few of them...they can get a fin comb and comb out the bent fins if needed." When the Lennox rep came on site, insited that no hurting on performace and the bent fins and dents on fins are normal because their products are cheap than others. 2. For the damaged umbrella, they agree to reimburse after customer gets it repaired (thanks), 3. Fixed on 7/16 by service call, 4. The salesperson from CARE came on site, looked at the unclosed case but insisted that the installation was perfect and she would give it perfect score on the project, simply declined to fix. Until city inspection, it was found that some Duct hangler were not put back up and case was not closed, called CARE, after that CARE agreed to send service to fix the unclosed case. Because the A/C inner case was not fitted first time during installation, it took the service man more effor (thanks to Mike) to try to put it back in tight. Even after that, we can still easily notice the case is not perfectly fitted and it is hard to believe that it is a brand new unit. We chose CARE because of its good review for its service, after our experience with the installation, I would say that CARE might be good at service but not good on Installation. You may want to still consinder CARE for future service, its call center customer service has been polite and service man is nice, but for new HVAC installation, you may want to consinder other companies instead of CARE for installation. I noticed the response from CARE saying that the customer is not difficult to satisfy. Well, I cannot agree with that but I don't want to fall into endless dispute, so I uploaded a few photos showing what the installation is looking like. I want to emphysize that, even now, the A/C indoor case is still not air tight, I can easily feel the air blowing out from the gap. I am so frustratted that, for such a big investment, the project is still long way from perfection, nevertheless to say, their claiming 100% satisfaction.

Called and left multiple messages to get a replacement quote on my air conditioning and furnace. NO response.

My experience overall went very well. I would highly recommend them to others.

Went fine. Serviceman told me what needed attention (filter change) and said I could get one (a little cheaper) at Home Depot or he could install. He called prior to arrival to confirm appointment. He reviewed a situation I had specific to this house and suggested possible solutions. No pressure though.

CARE Heating and Cooling was the runner up for the HVAC in my home. Kristy was professional, punctual, very detail oriented. Outstanding! She kept the side talk about sports, cars, families to a minimum. (Two other representatives were here who took up my time talking about many things other than HVAC. I guess this was there attempt at building a relationship. Is this their idea of how to woo a woman for their product?) She also gave me an estimate THAT day, rather than have me wait. She thoroughly explained the recommended size furnace and AC for my home, how she would run the ductwork outside the house, and how I can adjust the air flow to more evenly distribute AC or heat. She answered every question (I had lots!) to my satisfaction. I chose a competing company and their product because of a better payment plan and my concern about issues with Lennox. (Repair records and expensive replacement parts.)

Very satisfied with all work and info provided

Arrived on time. Provided very clear information about our system.

I've used them twice and will always call them first based on those experiences. Pricing is reasonable ( I compared), and I trust them to tell it to me straight.

Service tech told me the problem and what it would cost to fix. I decided to purchase a new air conditioning system.

We have been very pleased with them. They do a really good job. I have recommend them to others. Their prices are very fair and reasonable. Their service is excellent.

They were great. Scheduling was open late, they scheduled the job quickly. They called me about an hour before my scheduled appointment time, saying they had a cancellation and was it ok if they arrived EARLY! Their tech was pleasant, neat, got right to work and finished the job quickly, all at a very fair price. He also gave me suggestions about what system parameters to look for in a new system, as mine is getting old. I can't say enough good things about them. A+ service!

They were prompt getting back to me when I called requesting a quote for a new water heater. When Mark came to the house I mentioned that perhaps I should get a new heater pump at the same time since the one I had was pretty old and he agreed (totally my idea - he did not try to sell me on it). Mark called me the same afternoon with the quote. The venting proved difficult so the owner was called. He came right over and helped his service guy solve the problem. They are very professional (carpet covers and booties) and were right on time. I would definitely recommend Care Heating. Largely due to their great Angie's rating I did not shop around - I knew they were going to be good.

My wife has been ill and hasn’t been home. I came home to a freezing house and a broken furnace with my wife due to come home the next day. Samantha got a guy over to the house that night. Devin came to the house at 8:30 and spent about 3 and half hours fixing the furnace and said he would stay until it was fixed. He got the job done and in an emergency situation. I can’t even describe how thankful I am to everyone who helped us.

The technician was very prompt and friendly. The main office was great with communication as to when he would arrive. We really appreciated the straight forward approach about the state of our furnace what to expect in the near future. There was no big sales pitch or push to replace it. He mentioned that there were a few parts that may need replacing in another year or so but not right away. He explained that the reason the unit likely went out overnight was simply due to a dirty filter that caused the unit to get hot and shut itself off. Will definitely have them out in the spring to check the AC and would recommend them to anyone.

Moved into a home and was having trouble getting the right temperature and airflow settings among the different rooms and floors. Technician took his time and adjusted dampers, vents, and suggested and installed a programmable thermostat. Was very knowledgeable and courteous and I would highly recommend this company.

CH&C became our new HVAC company when they were the only HVAC company in Columbus to tell us we didn't need a new AC unit we just needed to change the way our duct work was working. When we built our new house we had them come out and verify that the install was completed corectly and to hire than as our future HVAC technicians for yearly and repair work. I will never change!!!

When I came home from work at 6:15 p.m. on Thursday, Jan 10, the temperature in the house was 60 even though it was supposed to be at 68. I called Care heating and Cooling right away. I was told that I would get the next call from their service person after the call he was currently on. Devin arrived at my house at 8:00. After checking parts of the system, he determined that the ignition control panel was not working and this was causing the furnace not to fire. I was concerned because my furnace is 23 years old but has always run well. Devin tapped on the panel a few times and it kicked in. The furnace started producing heat. However, Devin did not have a replacement panel and was not sure if one could be located. He said that I would be contacted the next day by the office. The office called me on Friday and they located a replacement ignition panel. An appointment was set up for today (Saturday) for replacement of the panel between 9:00a.m. and 12:00 noon. Devin arrived about 11:30 and replaced the ignition panel in less than 30 minutes. The furnace seems to be working fine.

This was the first year we had Care Heating and Cooling come out in the Fall and do a preventive maintenance on our ten year old furnace. We signed up for their annual maintenance plan. About six weeks after that our furnace went out suddenly. We called them and they came out the same day to diagnose the problem. The furnace ran after that, but they needed additional parts to ensure that it would continue to operate well. Those were put in the next day and there was no charge because we were enrolled in their plan.

They were great! The limit switch stopped working and the repair technician was extremely helpful and suggested I not replace the switch but instead wait to see what happened in a few days. He was extremely honest and was not interested in selling me anything I did not need.

Although a specific appointment was made, the company called in advance to let me know the technician was on his way and to give me his name. The technician made sure he put on booties before he walked into my house, cleaned the furnace thoroughly, and was meticulous about cleaning up any debris that fell from the furnace. He answered my questions and was very profesional.

As 20 years of using Care Heating & Cooling religiously & faithfully, we recently had the major disappointment & shock of getting a non-essential furnace replacement part installed (at the technician's suggestion after a routine seasonal maintenance plan check-up that we have been paying for - for 10+ years)...and to my dismay, we were charged $498 for a 'dumb' (i.e. no moving parts) piece of PVC pipe held on by two clamps that the internet sells for $88.32 - check here:(http://www.comfortgurus.?). Even contacting MIke Weins - the owner - directly for a 'reasonableness check' netted pure apathy and, 'well, that's the book price" (i.e. it should be noted that this is 'the book' that Mike wrote...as the owner) and he offered us a 10% discount. So, $448 for a service call and a PVC pipe swap out for an $88 (retail cost) part that didn't impact heating or cooling (it had merely dripped slowly over a 12 year period causing some minor rust) and took 10 minutes to swap out? (The Tech was actually here for 45 minutes but, we talked Dallas Cowboy football for 30 minutes of that time). Wow. Unbelievable and very disappointing. Prior to this encounter I would've proudly said that Mike & Care H & CD were some of the 'good guys' remaining but, it seems they've gone the way of so many businesses trying to up-sell and gouge customers (Ala the car dealership mechanic) for the sake of revenue and margin maximization. I could've understood 3x the part cost ($250 for such a repair) but, 4-5x for a discretionary part? Care H&C may very well still be the best locally but, my advice is to proceed with caution...do your homework (ask for a part # and Google it) first before committing to any 'suggestive replacement part' work. Granted if your heating/cooling is down & out you may not have that luxury but, for me...I am $350 lighter in the wallet because I didn't understand what we were fixing....in advance and didn't do my homework.

Devin arrived within the specified timeframe of 1-4pm today. He explained the repair scenario reasonably well, but did give a bit of a hard sell on their "care" program (recurring maintenance). We are satisfied and will consider them for future repairs.ne of

Turned it on, but still doesn't work.

I called Care Heating and Cooling early one Sunday Morning. I explained that my heat was not working. I received a call from a scheduler who wanted to know if the next day was fine to come out. They called me 30 minutes before arrival so that I could leave wor to meet them at the property. The technician was at my house as soon as I arrived there. Within 5 minutes, he discovered the problem. He showed me the part that needed to be replaced. He even checked the thermostat and replaced the battery. He told me that it should be replaced when I change the batteries for the smoke detectors which I did not know. He took the time to make sure that all functions were working properly. He represented the company just as I had heard from the ads on the radio. They fixed the problem and did not try to sell me extra things. The price was less than another company I had called quoted for their service call! Care Heating and Cooling is at the top of my list and I will tell others about the great cost savings and service.