CARE Heating & Cooling Inc

We thought our relationship with Care Heating & Cooling was good despite the fact we had a furnace that ran loud and uncontrollable dust. We followed every recommendation for changing filters and paid for regular cleanings/tune-ups on our system for several years. We were told that our furnace was just "loud running" because it was not a good system. When the furnace started making a clanging noise, we were told we needed to replace our furnace. (It was relatively new and quite expensive when installed by our builder in 2005). We decided to shop around for such a major purchase and in the process learned from one of the companies we contacted that there was a ridiculous amount of building materials thrown into our furnace, ducts and trunks. The company who told us this removed this debris and repaired our furnace saving us thousands of dollars. It's obvious that Care was either not performing the maintenance cleanings to discover and correct this problem or knowingly ignored it so they could try to sell us a new and unnecessary furnace system. RE: CARE statement on 11/14/2014: "The accusation that CARE knew about this problem but ignored in an effort to sell the member a replacement furnace is simply untrue." I take that as their admission that their technicians didn't actually do any of the tune ups because if they had your technicians would have discovered this problem with the debris and clean it out! I agree it would have been much better to have had that information from CARE years earlier to have been able to make a complaint to the builder who installed our system during the warranty period in addition to not have breathing in all the dust! The debris that was found was causing the noise in the motor and was able to be easily located by our current HVAC service company (who also uses a camera during their cleanings or to investigate what might be causing a loud noise). It's obvious CARE's technicians don't take the same amount of time or "care" with their tune-ups. We made the right choice in switching.

I recently went through the process of replacing my old and worn out furnace and A/C units. Our old units were about 25 years old and running much lower than their original 80% efficiency. My wife was also tired of having to kick the furnace to get it to come on like she did a few times last winter. We took the opportunity to upgrade to a higher efficiency options. CARE was the first and lowest quote that we received out of four. They were very patient while I continued to research and obtain further quotes. They also happily answered lots of additional questions I had after meeting with other competitors. I didn't feel terribly pressured, and they allowed me to take whatever time I needed. We ended up choosing CARE not only because of the price but they offer name recognizable Lennox products. We ended up going with a high efficiency two stage furnace with a variable fan and an accompanying A/C unit. With the savings CARE offered we were able to upgrade the filter unit and go with an indoor air quality system. This gave us better filters and UV lights. We're already noticing the difference in the house from having added it. One of the things that kept coming up in our consultations was the idea of leaving the fan blower on 24/7. With my existing system, I couldn't even imagine that. When the blower turned on, it sounded like an airplane preparing for take off and drowned out all the other sounds in the house. Now the new unit runs and you can't even tell, even when it's running at the higher stage. It's amazing. The system was installed a couple weeks after having ordered it. CARE wanted to come earlier than that, but I made them wait to accommodate my schedule. They arrived right on time and had the work done in a single day. I was pretty nosy and watched over their shoulders most of the day to see what was going on, and they didn't complain about it at all. The installers were all very nice and professional and took plenty of care coming in and out of the house and especially while installing the new thermostat upstairs. I would not hesitate to recommend CARE to anybody else that needed service or was looking to replace an existing system.

I have purchaced two furnace and AC systems plus had several service calls. they've alway did a great job. but on the last service call I though I paid at the time of service. The credit card did not get processed. They called me once but never mailed a bill. I forgot about it. Then about a month later called them for another repair. They informed me that I was on a do not service list. Even after the bill was paid they would not take.me off the naughty list. I really believe it is because it is not in a part of town they like to do repairs in ZIP CODE 43223. They like doing imstalls bit not repairs??? They were arrogant amd would be mot give me a reason for being on the no serve list nor let me talk to a mamager. A employee told me it was likely I was just in an area they did not like to serve

Our service tech, Ben, was excellent. He arrived on time, was very competent, and explained what he was doing and why. He was in his van, ready to leave, and saw my husband trying to get a couple of large boxes inside our house from the front porch. Ben offered to help him. Very impressive!

Ed and Shane arrived on time. They were very thorough, clean. Very satisfied.

I mistakenly purchased a diagnostic service for our furnace but needed a tune-up. Care Heating and Air was very quick to respond to my emails and called shortly after to discuss what I needed.

They were very friendly and offered me a monthly charge to come out twice a year but it wasn't exactly what i needed so I did not end up using them.

The salesman wade, was personable, knowledgable and quite accommodating. The installers were cheerful, competent and respectful of us and our property.

Technician inspected furnace and recommended a new furnace right away without providing alternatives & suggesting a temporary fix to get it up and running. Not sure if this is always the case...call someone else if you are planning on servicing your furnace.

When I called for service I was given a timeframe of 12-5pm. I asked that the tech give me a call when they were on their way so I didn?t have to sit at home the entire time. I did get a call as requested and Mike from Care heating & Cooling arrived shortly thereafter. He was polite/friendly and quickly diagnosed the problem which was a bad thermostat. Eventhough my furnance is getting pretty old, he didn?t try to sell me anything I didn?t actually need which is one of my biggest complaints when it comes to service companies. He showed me a few different thermostats he had available with him and within 20 minutes the furnace was fixed. I will certainly use Care Heating & Cooling again.

This mix-up is totally my fault. I thought the service was for a heating system tune-up. It was for a service diagnostic, which is a service to find a solution for a particular problem. I called Care Heating & Cooling to schedule an appointment. They explained to me the difference. I did make an appointment with them for a tune-up. They were unable to give me a refund because I purchased the service through Angie's List. Angie's List did provide a refund to me.

Techs were on time and very professional and did great job of installation.I really like new equipment and keeps house very comfortable.Thanks to sales person for a great quote.

Went well - service technician cleaned, checked and verified heater operation - found no problems so cost was exactly as quoted (viz., no unnecessary services pitched). Technician wore booties and was pleasant - took his time. CARE installed our HVAC system and we have used them ever since.

Care wanted to schedule the service sooner than I was prepared to deal with it! Usually it is the other way around! But, they did schedule the appointment for the day that I requested. The technician was great! He needed to replace the thermocouple unit on the furnace. It was a challenge because I have an old converted coal to gas furnace. He had to be quite the contortionist to get into the "guts" of the furnace to get the part replaced. But he was patient and inventive! He got the job done! I felt that the price of the visit was fair and the repair done rather quickly, all things considered! I didn't particularly care for the information he left taped to my furnace about how I should get a new furnace due to some terrible readings on my current furnace. I'm not sure that I'd ever receive any return on my investment in a new furnace installation with new ductwork plus new venting would have to be done to the house which I don't care for. My neighbor has the new venting for her furnace and it looks tacky and terrible with some protruding PVC pipes on the side of her house but is necessary for the new high efficiency furnaces, I understand. I really didn't want to have that discussion at all but we had it. If we leave out the discussion on a new furnace, I would say that the technician did his job very well! I was pleased with his work and now that my furnace is running in the cooler weather, I am quite pleased! Things are running smoothly at the moment! UPDATE: On October 30, 2014, I received a letter from Care offering a tune-up of my furnace. I called immediately to see why I got that letter when I had requested the tune-up with the pilot light repair on the initial call. The person who answered the phone said that there some notes on my account that she didn't understand. So, she arranged for someone to call me on Friday, October 31st. On Friday, I spoke with Mary Ann twice. It turns out that I need a fan switch, that the tune-up of the furnace was never done on his visit because the fan switch needed to be replaced. While the technician was here, he did not advise me of that the tune-up could not be done but spent most of his time after the repair talking about the need for a new furnace, even posting a little computer print-out on the furnace about readings that he supposedly took. It now turns out that the technician, who did not give me a printed receipt when he left but said that he would mail it, took great pains to document information for Care that he did not convey to me while he was here. So, we have ended up at a stalemate. Care is requesting an additional $300 plus dollars for the fan switch; at this point, I do not know if the tune-up would be included in that estimate. It seems that, since the repairman documented the situation so well on the Care side, there is no room for discussing the situation as I remember it. And, I truly don't remember a discussion about a fan switch plus the fact that a tune-up could not be completed. I have advised them that I will be getting estimates from other companies for the rest of the work that now needs to be done. One gets the impression from their advertising that this type of situation will be avoided with their technicians: no "selling" of a new furnace, just attention to repairing the problem. I got a sales pitch for a new furnace from the technician with no attention to the current problem facing me and no explanation of why the technician didn't do what I specifically requested on my initial call, fix the pilot light problem AND get a tune up of the furnace for the upcoming heating season. I was blind-sided by the need for a fan switch until I received the letter advertising a special for a tune-up...which I thought had already been done on this service call.

There were no issues. They check the furnace and everything was in good shape.

Excellent service and problem was solved. AC unit is working like it was new.

It went great! I used them before and had the trust in their people and work.

Shawn + Todd was here on time. Both are very professional neat work. Answered all questions. At end of install explained the system + game me all the paperwork I needed to complete the transaction. VERY GOOD EXPERIENCE

Salesman was informative, not pushy. Service men were punctual, courteous, took pride in their work, and very professional. I am very happy.

Installers arrived on time .Completed job timely and left work are neater than it was when they started.Estimator was professional, explained options and was not pushy.

Everything went well from start to finish. We had several questions we needed answers to before we selected a company. I sent an email to Christie who responded promptly and honestly. She was able to schedule the work when I asked - in just two days. Shane, Angelo and Todd came out to do the installation. They arrived at the appointed time and introduced themselves, asked me what questions I had before they started and were very professional. Several times during the day, they consulted me on where to place pipes, the outside air conditioner unit, etc. After the installation they went over the new equipment and made sure I understood everything before they left. With the installation 2 service calls are included in the spring and fall to make sure the system is operating correctly; that is reassurance. I would absolutely hire CARE again and would recommend to friends and neighbors.

They were on time, answered questions and kept all surfaces clean, and did a professional and steady job.

AC wasn't blowing cold air. Called yesterday and Tim was at our house by 745am this morning. Quickly replaced our capacitor and did an AC tune up. Unit is working great! Let's face facts, when you have AC trouble, most of us are ready to be taken to the cleaners. I trust CARE Heating and Cooling and will most certainly call them again. Tim, thank you for doing a great job and for being so honest!

Arrived on time, laid drop clothes and wore shoe protectors. Answered all questions and provided good information.

They arrived on time and were professional and did an awesome job. Explained everything and cleaned up before they left.