CARE Heating & Cooling Inc

If everything in life went as well as this installation did, we would all be a lot less frazzled.

I was under a bit of a time crunch as I am selling my house, but the office was able to schedule me quickly, so I went ahead and purchased an Angie's List Deal for $49. Kyle called when he was on his way and arrived shortly after. He took care of the tune-up and said everything looked good, other than needing a new filter for my humidifier, which I bought and he installed. I had one other HVAC-related item on my punch list - I needed the flue vent on my water heater sealed-up and Kyle took care of that for me too. I would use Care Heating and Cooling again.

I think that turned out fine. It was the first time I used them. The service was fine. I think they were pretty prompt and everything. It was easy to schedule and they were on time so there was no problem. There were no additional charges.

Did a great job and were not ridiculous to schedule (like other providers).

I first had to cancel the appointment due to a late snow. There was no way to get in my driveway. The tech came out 4-1-15. See above notes. Then 5-18-15, I see that the humidifier is leaking again. I have ran the A/C unit for less than 8 hours. I call and talk with a female rep at CARE, advise of my problems and ask that after she speaks with someone knowledgable,that I receive a call back. She calls 5-19-15, and I'm told.....we will have someone come out at NO COST. She stated that the "life time" for the humidifier might be up. Funny, I never heard ANYTHING about this my service call 4-1-15. CARE will come back but if it's NOT in a timely manner.....apparently, the "No Cost" goes away?! I explain, they can't come for two weeks. (next month). We are talking about service done in 1 1/2 months!! I said I would call back next month. That's when I hear...there might be a "timeframe". I explain, I can unplug the unit, if you have a tech come back out and I need a new humidifier, that will cost monies I don't have until next month. The call did NOT go well!! Either they (CARE) stands by their (tech"s) work or they don't. My timeframe is NOT going to change. Why should theirs? .Nothing on the invoice states there is a "timeframe" for their service work to be addressed If I had "thought" I would need to replace my humidifier, I could have decided to "repair or replace) on 4-1-15. Not after repairing the humidifier and having use of it for 45 days!!

The technician was punctual, friendly, professional and knowledgeable. Would recommend to friends!

Great job! Had my AC back up running in under an hour.

Last year we decided to replace our old noisy heat pump with a new high efficiency model. As a homeowner it has been my experience that when it comes to buying a heat pump the company that installs and services it is just as important as who makes it. Over the years we have dealt with several heating/cooling contractors and we were always impressed with the technicians who came from Care. In April of 2014, we purchased a new Lennox high efficiency Heat Pump from Care Heating and Cooling and we were very pleased with the results of the installation. A couple of weeks ago we had our first ?annual checkup?, which was included in the contract and the original purchase price. We were very impressed with Kyle Fisher who was the service technician who did the inspection. The first thing he noticed was that we had a humidifier from the original air handler that was not working. I explained that it had not worked for five years and that several technicians had looked at it but no one was able to figure out what was wrong with the humidifier. Kyle asked if he could take a look at it. Within ten minutes he figured out that one small part was defective and asked if I wanted it fixed. He had the part on his truck, and I didn?t have to pay a labor charge since it was part of the ?free? inspection just the cost of the part. He then went through everything with me including the new thermostat. He took his time and explained how everything worked, what to watch for and some simple suggestions to help maintain the system. He answered all of my questions. I was impressed with his knowledge and professionalism. I asked for his name because the next year I want this guy back. Going with Care Heating and Cooling was a smart move.

Service was great! I had no heat and they performed the work the next day. Provided a space heater that day! Very professional!

The tech came out and inspected the air conditioning unit. Wore shoe covers every time he entered house. Said it was old but still ok, just needed a pound of freon and a new filter. Did not try to up sale anything. Gave me some tips on getting the most out of the life of the A/C unit. Would definitely recommend.

The technician was prompt on his arrival at the scheduled time. He explained everything that he was going to do and about how long it would take. When he was finished, he gave me a detailed run down of what he found and what my options were with the diagnosis.

The furnace put out heated air for a few days before blowing cold again. Provider came back out (free of charge) and said it was a bad ignition control module. Due to the age of furnace and cost of new icm we elected to replace the furnace. The technician was on time and professional.

The technician showed up on time and did exactly what he was hired to do. He came in and put coverings over his shoes before coming into the home. He was professional and on I was very happy and satisfied with the overall experience.

tech thought it was a faulty valve at first; knowing a little about this stuff I thought so too. But the tech was thorough enough to not be thrown off... found the root cause and resolved the issue in a timely manner. The office-staff worked directly with my tenants to get things scheduled and completed, making it easy on me (the landlord) by not being in the middle of logistics and planning.

Furnace stopped heating in the middle of cold spell in January. Care Heating arrived in about 4 hours from my call for help. The technician was friendly but very professional. He was able to diagnose and fix the issue quickly.- faulty igniter. I purchased a Angie's Deal from this company and was able to save about half on the original diagnostic service call.

It didn't go. No call No show.

Care Heating and Cooling tuned up on my air conditioner. A 12:00pm to 3:00pm window was provided for the service to be performed. A representative called us about 2:00pm and said they were running about 20 minutes late. She asked if that presented a problem for us. We were ok with that. About 3:15pm Craig called and said he would be there in about 5 minutes. We appreciated the calls from the office and technician. In the past I have called companies and cancelled services because they didn't arrive on time or notify us about delays. Technician Craig performed the tune up. He was very friendly and answered all questions in detail. After Craig completed the work, he told me everything looked fine. I was concerned about the Freon level as we had to have some added last year after we purchased our condo. I was worried about leakage. He asked me how much was added. I had to get the work order and showed it to him. He said the one pound that was added was not much. Craig gave me several options to consider if the problem came back. The work order consisted of a long list of items checked. I was impressed with the detailed information. We had Care tune up our heater last fall and I was impressed with that work. We will continue to use Care in the future.

Christie, the sales person explained everything very well and didn't try to sell us more than we wanted. Ed and Andy were the installers. I can't think of anything they could have done any better.

I have been a customer of Care & their plumbing company Waterworks for several years.

Went very well. Both technicians were nice and did quick and professional work.

My blower had stopped working in my 19 year old furnace last night and I was concerned I might need a new furnace. I called this morning and was able to make an appointment for between noon to 3PM and purchase the Big Deal to pay for the service call. Everyone involved was friendly. The technician was here at 12:30. It turns out I just needed a new capacitor. The motor had not been damaged because I'd been home to turn the furnace off when it started making noise. The technician had the capacitor in his truck, installed it, and I have heat. He also looked over the furnace and tested for CO2 at 3 locations. I am going to get a service care package for annual maintenance from this company so these sorts of problems can better be prevented.

I opted for the replacement furnace after comparing costs of repair vs a new unit. They came out and were punctual, professional and very informative about the unit. They hauled the old one away and cleaned up after themselves. They took a lot less time than expected and had us up and running very quickly.

Craig showed up on time and found the problem with the thermostat very quickly. He helped me to install it and provided valuable advises.

He was very nice and answered our questions. He was also professional and pleasant.

Great job. The technician gave us hints to make the system work better and explained problems created by the builder of our home.